Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / CV Format with Career Objective, Job Profile & 15 Years Work Experience for A Software Engineer in Word / Doc / Pdf Free Download
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Ethan Dailey
Software Engineer
A highly skilled software professional with diverse
experience as a business analyst, adjunct professor, and client service advisor.
Recognized contributor to
process improvement with strong problem solving ability, leadership, and
interpersonal skills.
Accomplished expert with advanced technical talent and keen ability to
master new skills and technologies.
Motivated self-starter
adept at designing, developing, debugging, and testing of multi-tier data
processing applications.
Offering excellence in these
areas:
ü New hire training, group
instruction, preparation of training materials.
ü Leading edge customer service
ability.
Technical Skills
▪ C++ ▪ C# ▪ ASP.NET
▪ Java / J2EE ▪ Struts 1 ▪ JSP ▪ JUnit / NUnit
▪ JavaScript ▪ XML
▪ SQL Server /
MySQL ▪ UML ▪ Web Services
(SOAP, WCF) ▪ Virtualization ▪ Linux / Unix
▪
Application Servers (Tomcat, Glassfish, IIS) ▪ Design Patterns ▪ n-tier Architecture ▪ SDLC / Agile
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Education ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
M.S.―Software Engineering, Regis University, Denver, CO, GPA 3.97, May 2012
Courses: Object Oriented Software Engineering, C#, ASP.NET,
Enterprise Architecture, Advanced Java, Enterprise Java, Software Design, and
Software Requirements.
Practicum project to be completed May, 2012 will be a distributed
application utilizing virtualization technologies with ASP.NET front end and Windows
Communication Foundation back end.
B.S.―Computer
Information Systems, Regis University, Denver, CO, Summa cum Laude, GPA 3.96
Courses: Structured C++, Modern
Software Engineering, System Analysis and Design, Web programming and
Scripting, Database Management, Data Networks, Operating Systems, and Computer
Security.
A.A.―Business
Transfer Emphasis, Community College of Aurora, Aurora, CO, GPA 4.0
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Career Experience ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
COMMUNITY COLLEGE OF AURORA, Aurora,
CO ▪ 2009―Present
Adjunct Faculty
Key player in development of curriculum, syllabus,
assignments, and tests for newly offered course in Accounting Information Systems. Conduct lectures and organize
in-class technical assignments using Microsoft Access / Visio / Excel. Evaluate
students’ participation performance, quality of in-class assignments, homework,
and tests.
§
Productively instructed 12
students in concepts of accounting systems.
Accounting Tutor
Assisted
financial and managerial accounting students with understanding concepts,
homework completion, and understanding final projects. Provided individualized
instruction and customized explanation of concepts.
§
Consistently recognized by
Business Chair and accounting faculty for exceptional performance.
STAPLES, Aurora, CO ▪ 2008―2011
Customer Experience Advisor
Provided
excellent customer service to B2B customers and responded to account inquiries,
both routine and Continued
. . .
Ethan Dailey ▪ Page 2
Professional Experience continued (Staples):
complex.
Selected for customer satisfaction survey follow-up project that required
extensive research, follow-up and resolution.
§
Reached Top Performer status for entire center in 2008 and was consistently
ranked at top of the stack by excelling in center metrics and performance
evaluation.
§
Ranked 1st in yearly
Stack Ranking for entire work group,
2009.
§
Consistently selected by
management for escalated customer requests requiring extensive system research
and follow-up.
§
Created training materials on
system utilization for workgroup; made presentations in team meetings.
MERRILL LYNCH (First Franklin),
Denver, CO ▪ 2005―2007
Business Analyst
Authored reports based on business needs and
objectives at senior management level. Performed trend analysis derived from
reporting results. Partnered with IT department on reporting requirements and recommended
enhancements. Produced reports using Microsoft Access and Excel with data from
multiple sources.
Assisted
Regional System Engineer with process improvement solutions, equipment
installation, inventory management, server resets, IT help desk support, ticket
requests, and telecom extension swaps.
Created
and maintained system and application training materials. Trained new hires on
applications. Regarded as subject matter expert for system applications.
§
Honored with prestigious President’s Award for innovative
process improvements, analytics, and overall contribution to firm, May, 2007.
§ Enhanced reported information with new
metrics and streamlined data gathering process through use of Access.
§
Delivered reporting and
analysis in timely manner exceeding deadlines, goals, and objectives.
Broker Support Representative
Provided
world-class sales and service to First Franklin broker community. Supported
automated underwriting application and assisted broker with restructuring loans
to fit guidelines.
§
Underwriter 1 certified.
CROSS COUNTRY AUTOMOTIVE SERVICES, Tucson,
AZ ▪ 2004―2005
Consumer Affairs Case Manager
Analyzed
customer concerns and took total responsibility for customer service inquiries
including basic and routine contacts together with customer issues requiring
interpretation, investigation, and follow-up. Assisted Operations Manager with
preparation of statistical data in Excel for client presentation.
§ Led numerous projects including customer
surveys.
SEARS CUSTOMER CARE NETWORK, Tucson, AZ ▪ 2002―2004
Resource Management Specialist
Monitored
inbound and outbound call gates using schedule shrinkages to meet goals for
service level. Entered exceptions in real time and managed center resources
using tools provided to maintain center operations.
Prepared
daily reports of service level, abandoned calls, intra-day performance and
attendance.
§
Participated in national
conference calls to evaluate and improve department’s performance.
§
Maintained employee databases
and monitored attrition rates.
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Contribution ▬▬▬▬▬▬▬▬▬▬▬▬▬▬
§ Gathered requirements, designed, and built Java Swing-based
attendance tracking system for use in a local church
office. Utilized several open source technologies including Jasper Reports,
Hibernate, MySQL, and Spring.
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