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Jacqueline Johnson
125 Astoria St
jacqueline@gmail.com
Corona, CA
92001 (909) 560-1230 cell
____________________________________________________________________________________
EDUCATION
Bachelor of Science in Telecommunications Management
DeVry Institute of
Technology-Southern California
Graduated: June 2000
GPA: 3.10/4.0-Deans List
CERTIFICATIONS
NCTI Broadband Cable Overview
Graduated: January 2003
NCTI Fiber Optics Technician
Graduated: October 2003
SELECTED WORK EXPERIENCE
Wireless Facilities, Inc
Project
Manager
March 2006- Present
Support AT&T E-911 Manager
with Managing the Los Angeles
market E-911 network. Updates and
distributes all E911 call test log exceptions for the L.A. market and turns in the main report into
the market on a daily baisis. Files for
E911 LSR exceptions on NOCT website on a weekly basis. Updates and distributes weekly trouble ticket
breakdown report and graphs for market and turns it into market level
managers. Updates and distributes
monthly E911 status slides for a 11 week span for L.A.’s monthly meeting with
the E.D. Attends all customer and WFI
meetings that could potentially affect E911 within AT&T’s L.A. market and
provides input. Schedule technicians on
various parts of the project, maintain materials in warehouse, distribution of materials
to crews, help forecast manpower/equipment/site completion to AT&T, create
databases and spreadsheets, help manage and train technicians on various parts
of the project, help troubleshoot sites with technicians from time to time, and
engineer ways of installing equipment from time to time. Work with field technicians and Intrado on
E911 call testing and completion of TVWs and getting completed TVWs loaded
within Siterra. Apply for IWOS and CRs
when needed for work being done during the maintenance window. Work with program director on maintaining project
budgets.
Goodman
Networks
Sr. Lead Field
Supervisor April 2005- March 2006
Support National E-911
Program Manager with managing the Georgia,
Upstate New York, and Connecticut markets for the Cingular Wireless E-911 Phase
2 Integration. Duties included: Performing pre-site installation and RF
surveys, managing and training technicians, attend and participate in meetings,
create databases and spreadsheets, write installation documentation for
installs, ordering of material, maintain materials in warehouse, distribution
of materials to crews, maintain budget for market, help install sites when
needed, engineer ways of installing equipment at each wireless site, audit
installed sites, perform and manage WLS de-installations, perform and manage
TDMA decoms, and validate and organize
all paperwork and pictures crews turn in from installs.
Elkins
Management Group/ DCI/ Darwin & Partners
Lead Field
Engineer January 2004- January 2005
Support Field Project Supervisor of True Position in building,
installation, Programming, testing, and maintenance for Cingular’s Wireless/
T-Mobile E911 system. Duties
included: Managing and training technicians,
engineer ways of installing equipment at each wireless site, installation of
True Positions E911 equipment, program and test equipment, work with MTSO to
bring the E911 system online, completing all documentation/ paperwork/ picture
files for the customer.
Altrio Communications
Headend
Technician January 2002- January 2004
Support Director of Headend Operations in building, installation and
maintenance of a hybrid (coax/ fiber optic) based IP cable modem, Digital
Video, Voice network infrastructure at the headend and hub sites. Duties included: installation of all headend and hub site
equipment, monitor equipment in the Network Operations Center, engineer and
perform network changes on various pieces of equipment, document and change all
network changes in databases and drawings, perform dispatch duties during the
off hours, and work as a customer service representative in the call-center
from time to time.
Nortel Networks
Fiber Optic Network
Technician/STL July 2000- October
2001
Various duties included:
Building, Powering up, Commissioning, testing, integrating, and turning
up network equipment. Supervising ten or
less employees from time to time on a single hand basis. Supervisor duties included going over
engineering documents and making sure they are accurate with what the customer
wants, as well as redlining any changes in the Engineering Package that may
occur. Other duties included,
maintaining accurate reports and completing closing documents with the
customer.
Diamond Bar High School
Senior Project March 2000- June 2000
Various duties included: Running
cable, inserting conduit, punching down wire connections to a patch-panel,
connecting data ports, connecting computer lab to network, designing a wire
scheme for the lab and the patch-panel, and designing a new computer lab.
Red Roof Inn
Front Desk GSR/ Auditor April 1999- June 2000
Various duties included: Data
entry, customer service, balancing accounts, cash reconciliation, and
supervising employees to ensure all accounts are accurate. Supervising ten employees from time to time
on a single hand basis, and two to ten at any given time.
Thor
Telecom Intern November 1998- June 1999
Various duties included:
Communication cabling, data processing through voice technologies, and
some secretarial duties such as filing and analyzing communication reports.
McDonalds
Manager July 1994- June 1998
Supervised four or more employees.
Management duties included cash reconciliation, doing data entry on the
restaurants computer system, and accounting logs. Monitored equipment for proper functioning,
rotated the food order, and maintained inventory levels for proper food
quality. Performed all of these
functions in order to maintain a sanitary restaurant.
AFFILIATIONS
Member –DeVry
Advocates February 1999- June 2000
WILLING TO
RELOCATE/ TRAVEL
REFERENCES
AVAILABLE UPON REQUEST
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