Chronological Project Manager Resume Format in Word Free Download -->

Chronological Project Manager Resume Format in Word Free Download

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NORMAN W. Snyder IV
184526 Burntwood Circle
Orlando, Florida 322361
407-884-4419 
Norman44@aol.com                                 

SUMMARY

Applications Architect with hands-on experience in cost-effective, large scale, high performance enterprise applications across industries, including financial services, telecommunications, healthcare and software development. Proven success developing strong client relationships. Demonstrated success in all facets of product development life-cycle from requirements gathering, analysis and conceptual design through architecture and implementation.  Core strengths include:

  • Agile and Waterfall Development Methodologies
  • Accounts Receivables and Customer Billing Systems
  • QA Testing and Production Support
  • Client Interfacing, Onsite / Offshore Coordination
  • Project Management

TECHNICAL SKILLS

Platforms:
IBM Mainframe, Windows XP, Windows 2000, Windows NT
Languages:
COBOL, CICS, SQL, JCL
Access Methods:
VSAM, IBM DB2
Methodologies:
Agile and Waterfall
Development Tools:
TSO, ISPF, Panvalet, Fileaid, Filemaster, Xpeditor, SmartTest, Microsoft Word, Microsoft Excel, Microsoft Project, Visio, FTP, IDCAMS
Defect Tracking Tools:
HP Quality Center
Project Management & Version Control:
Microsoft Project, Endevor

PROFESSIONAL EXPERIENCE


First Data, Maitland, Florida                                                                                                 2001 - 2011

Applications Architect
Collaborated with clients and company teams to architect, design, and develop credit card processing solutions for global financial institutions.

  • Served as a Lead Technical Analyst to the VisionPlus financial software suite. Analyzed new business requirements presented by client banks, VISA and MasterCard and designed software solutions to provide this enhanced functionality. Created the technical design documents that allowed new client requirements to be implemented through software modifications.
  • Supervised teams of up to ten local and offshore programmers responsible for the coding and testing of software enhancements.  These teams were consistently able to bring in projects that were on or under budget, on schedule, and free of defects.
  • Designed, coded, and tested two new methods of applying payments to customer accounts that allowed client banks greater flexibility on which customer transactions were paid first. This provided the client banks additional opportunities to increase profits through increased interest accumulation.
  • Assisted QA teams in the development of system test plans and test cases.
  • Served as a subject matter expert on transaction posting, payment application, and customer statements. Frequently provided clients and other team members with explanations on how these processes functioned as well as provided support and reviewed new designs impacting these areas.


Perot Systems, Lake Mary, Florida                                                                                     1997 - 2001

Technical Lead/Project Manager
Chief technical designer responsible for interpreting client requirements for enhancements to AT&T’s large business billing product Billing Edge and translating these into technical design documents.

  • Interpreted client requirements to create detailed technical design documents for use by programming teams. 
  • Supervised teams of up to five programmers responsible for the coding and testing of software enhancements. Created software that allowed large companies to analyze both their incoming and outgoing call volume primarily so that the effectiveness of sales campaigns and promotions could be accurately tracked.
  • Designed and implemented a solution that reduced the run time of the billing archival process from sixteen hours to two hours. 
  • Managed several software projects that allowed AT&T’s business clients increased capability to analyze their network usage patterns so that they could select the correct bundling of services to meet their telecommunication needs. Managed all budgeting, scheduling and the oversight of daily activities. These projects were successfully completed on time and within budget.
  • Prepared risk management and risk mitigation plans for software projects which allowed the company to identify possible project risks and therefore avoid potentially costly software development delays.

Florida Hospital, Orlando, Florida                                                                                    1992 - 1996

Programmer Analyst
Worked directly with hospital department managers to develop state of the art software solutions to enable the efficient and cost effective processing of patient information and billing records.

  • Developed and tested the interface between the hospital’s medical records system and a third party proprietary product that translated medical records information into diagnosis and procedure codes used for insurance billing and reimbursement.
  • Constructed interfaces that linked scanned optical images of insurance cards, checks, and invoices to patient and vendor records. 

ConvergYs, Lake Mary, Florida                                                                                              1984 - 1992

Programmer Analyst
Designed, developed, and tested Convergys’s Compucellular cellular account management and billing product which was the primary cellular account management and billing product for many cellular companies including AT&T Mobility.

  • Designed the credit verification portion of Convergys next generation cellular product NS90.
  • Served as onsite customer support representative at client site in Tokyo during user acceptance testing of customized billing solution for Nippon Telephone. 

 

EDUCATION


BS Degree, Major in Health Planning and Administration
Pennsylvania State University, University Park, PA


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