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Celia Pitts                                    celia@comcast.net

309 Chase Drive, Saraland, AL  36001                                (251) 402-9876

SUMMARY:  Experienced System Analyst with 12-year background in Systems Analysis, Implementation, Project Management, Team Leadership, Program Testing, and Problem Resolution, as well as Professional Development. Possess exemplary skills in written and verbal communications, time management, organization, and departmental operations.  Outgoing, personable, organized professional with a 21 year record of above and beyond work ethic.

CORE COMPETENCIES

Project Management ~ Healthcare Clinical/Financial/Business Information Systems ~ Human Resource Information Systems ~ Program Design ~ Testing & Integration ~ Account Management ~   Sales & Marketing ~ Business/Process Analysis ~ Solutions Development ~ Enhancements & Quality Assurance ~ Project Management ~ Customer Services Administration ~ Client Training ~ Documentation & Reporting  ~ Team Leadership ~ Lean Six Sigma 

EXPERIENCE

Holzer Medical Center, Gallipolis, OH                                                                   System Applications Manager (September 2011 – November 2011) Primary source of information, advice, guidance, direction and support for the application team and department managers. Works closely with departmental managers and executive team to identify, select and implement application upgrades, and systems integration, while coordinating/advising on new workflows to improve departmental/inter-departmental business processes. Proactively identified, budget and schedule software upgrades to keep systems up to date and provide optimal performance, while ensuring appropriate testing was completed prior to the installation of updates, upgrades and patches.  Maintains professional knowledge of current and future healthcare system requirements as mandated by governmental regulations through periodicals, education and manuals.

Memorial Hospital at Gulfport, Gulfport, MS

HRIS Project Coordinator (June 2009 – Present) Coordinates information technology strategies and resources for the Human Resources/Payroll Division and related Human Resources functions using Ultimate Software/Ultipro.  Serves as primary interface between HR/PR, internal customers, Information Systems staff and vendors in support of Compensation/Benefits, Payroll, E-Recruitment, Online Benefit Enrollment,Time and Attendance, Employee Health and Employee Education. Coordinates with IS to plan and forecast information technology needs related to HR/PR systems.  Directs and executes business case for technology enhancements including data collection, design and development, priorities, recommendations and budget.  Coordinates the implementation, integration and interdependencies of HR/PR technology projects.  Responsible for HR/PR services related to technology, plans and coordinates HR/PR system access, downtime and disaster recovery plans.  Participates as a member of the team to achieve business goals, quality outcomes and customer satisfaction.  Practices within legal, ethical and professional boundaries.  

Snelling Staffing Services, Mobile, AL

Clerical/Temporary (September 2008 – June 2009) Work short term, temporary assignments in the Mobile County area performing AP, Payroll, HR, AR, Deposits and other business office procedures as assigned.

McKesson Provider Technologies, Charlotte, NC (Remote in Mobile, AL)

Business Systems Analyst (Dec 2007 – Aug 2008)    Responsible for implementing system contracts in conjunction with Paragon Hospital Patient Accounting systems.  Review customer requirements; perform analysis, design and documentation of current state and future state workflows.  Provide expert guidance and assistance in the design and development of system parameters and dictionaries.  Maintain regular communications regarding project issues, risks, and needs with client, vendor, team leadership and team members.  Teach end-users new technology and enhancements.  Guide end-users through complex application functionality.   Communicate with departmental staff, networking, and support teams to facilitate the implementation.  Analyze issues and problems reported by end-users and customers during an implementation.  Identify and implement solutions in cooperation with other team members, senior management, end-users and customers.  Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.   Demonstrate customer service skills regarding responsiveness to customer requests for support assistance, whether troubleshooting, problem solving, report development, or system enhancements and correction testing.  Responsibilities also included identifying and resolving desktop/laptop hardware problems.  Initial network troubleshooting and determination of appropriate escalation path.  Resolve and work proactively on system issues and initiatives.  Assists in beta system deployments/loading appropriate software as needed.  Write support documentation for customer and/or departmental use.

Unemployed,  Mobile, AL  (August 2007 – December 2007) 

GE Healthcare, Boston, MA (Remote in Mobile)

SENIOR INSTALLATION CONSULTANT (Oct 2006 – July 2007)   Implemented and supported GE Centricity application software systems while ensuring that the needs of the Department of Defense organization's staff, contractors and sub-contractors were met. Participated in gathering and documenting functional requirements. Designs, configures, tests, implements and supports existing and future GE Centricity applications in the Hospital Patient Accounting, Enterprise Wide Scheduling and Registration web environment.  Assisted with technical standards configuration management and assisted in evaluating technical architecture frameworks at the local, Department of Defense, and federal level.  Worked in both client/server and mainframe environments with significant analysis, technical support, and development and testing responsibilities.  Gathered client requirements, business needs and project objectives, via feedback sessions and client meetings. Submitted reports based on analytical findings and prepared and conducted briefings, ensuring all activities were documented according to the Department of Defense, Unisys and other contractors and sub-contractors specifications.  Created and implemented test plans and procedures to troubleshoot and repair interoperability issues, successfully resolving program and application compatibility problems.  Evaluated systems needs of staff and operating departments; interviewed users in the Army, Navy, Air Force and Coast Guard to determine information needs and sources of required data. Work with fellow GE staff and Department of Defense organization users during System Test and User Acceptance Test phases of the development lifecycle. When system bugs were detected, we would troubleshoot errors, modify configure the system and re-execute test scripts.  Test and certify software, systems, and equipment to ensure compliance with and adherence to governmental, organizational, and contractual specifications.  Worked with outside vendors with Charge Master and Medical Record software interfaces to make sure it would work cohesively with GE Centricity software.

Misys Healthcare Systems, Inc., Raleigh, NC (Remote in Mobile)

Client Implementation Services– EMR National (Feb 2005 – Oct 2006)  Responsible for implementing and re-engaging EMR contracts in conjunction with Practice Management systems in small to large physician practices.  This entails planning the initial system configuration, user training, system conversion (if applicable), following all contract deliverables, system lives, and EMR follow up visits.  I also perform consultation with the appropriate office personnel and physicians regarding template building and construction to implement their EMR system as seamlessly into their existing workflow as possible.  Conduct implementations following approved implementation procedures and guidelines.  Manage assigned site projects using appropriate tools to ensure timely completion of tasks by the client and other Misys departments. Escalate and initiate corrective actions as needed.  Conduct training for the client as part of the implementation.  Provide recommendations to the client for integration of the information system into the client’s workflow and processes.  Demonstrate client service and satisfaction as defined by department standards.  Provide verbal and written communications in a concise, timely and appropriate manner following implementation procedures and guidelines.  Utilize appropriate resources and methods in troubleshooting and investigating software and hardware problems.  Effectively organize and prioritize administrative and client related tasks for timely completion.  Construct configurations for new offerings or to update existing configurations and continually find new efficiencies of scale by changes or advances in configurations whether thru hardware, software or any other method of optimization.  Update servers, PC, laptops and wireless devices with upgrades, system hot fixes, and enhancements as well as manual back ups.

CPSI, INC.  Mobile, AL

Software Consultant (Oct 2000 – Feb 2005) Partner with Install Management Team responsible for concept/tools analysis, project/capacity planning and relations management with over 500 nationwide hospitals. Act as manager on site and lead representative for escalated issues and train/mentor new Support Representatives.  Educate and train clients in a variety of financial software applications, including:   Patient Accounting, Insurance Billing, Medical Records, Collections, General Ledger, Accounts Payable, Payroll, HR, Time/Attendance, Executive Information, Budgeting, Database and System Security.  Research existing environments, consult hospital administration on cash/departmental work flow and design customized database models, process enhancements and emergency recovery plans.  Tested servers before going on site to verify all updated software was installed, when on site, tested all printers, faxes, embossers, scanners were working properly and added any devices and printers to the network that were needed.  Coordinated with programmers, clinical/technical departments and vendors for software development, data conversions, pre-installation testing, implementation, change management and quality assurance.  During live implementations, actively monitored application training and provided leadership to six or more members of teams.  Diligently worked to ensure the training was being performed to the client’s expectations.  Provided a smooth transition to CPSI software by identifying potential problems and resolutions to concerns.  Enhanced client staff performance by providing effective training workshops.  Maintained customer relationships by providing first-class support of all financial applications.  Assisted customers in developing new processes/procedures to facilitate the integration of new software into daily functions.  Assessed site’s administrative policies to determine the need for custom programming and wrote the work request detailing the specifications required.  Communicate with Programming and Project Managers in resolving work request testing issues.  Perform Alpha and Beta testing of research and development, beta, and release directories to ensure changes made to programs perform as expected. 

Smith Services of Alabama, Inc., Saraland, AL

Office Administrator (1995 – Oct 2000)  Responsible for all Payroll, HR, A/P, A/R, Billing, Expense Reports, and financial report functions while supporting the Vice President, sales staff and maintaining communications across four national offices.  Co-developed technical proposals, created sales presentations and formulated customer quotes that contributed to successful industrial/construction client acquisition.  Significantly improved efficiency of operations by setting new office procedures and redesigning departmental workflows.  Collected and analyzed employee needs data and partnered with four office administrators in negotiating appropriate, cost-effective 401-k and benefit plans. 

Education: Spring Hill College, B.S., General Studies (Concentration in Business Management), Mobile, AL, 2004

Skills: Windows XP; Cognos 8, MS Office (Word, Excel, Access, PowerPoint, Outlook, Project); SQL 2000 & 2005, SAP, Network Administrator, Lotus Notes, Active Directory and SharePoint.

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