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OBJECTIVE

As an experienced Business Systems Analyst and Agile proponent my objective is to thoroughly understand the client’s business processes, capture their true business needs and assist in defining innovative solutions while promoting the Agile methodology to maximize ROI.

SUMMARY

·         Certified Scrum Master.

·         Understanding of Data Warehousing concepts.

·         Experience leading JAD sessions.

·         Data Modeling, Business Process Modeling and Application Modeling: Class Diagrams, Entity-Relationship Diagrams, Activity Diagrams, State Diagrams, Sequence Diagrams, GUI Wire-frames and prototypes.

·         Ability to engage participants in creative problem solving.

·         Exceptional interpersonal and analytical skills.

·         Elucidation of User Requirements through User Stories that are easily understood by the stakeholders.

·         Comprehensive specifications which are complete, consistent and understandable by both the business and the technical teams.

·         Experience in all phases of the Software Development Life Cycle (SDLC): FSDM,  RUP and Chaos methodologies.

·         Deep software engineering background with experience in a multitude of languages, tools and environments: UML, SQL, Java, Objective-C, XML, J2EE/JMS, CORBA, MS Word, Visio, Snagit, Excel, MS Project, Eclipse, Rapid SQL, TOAD, Enterprise Architecture, WebLogic, Oracle, Sybase, MS Access, Quality Center, ClearQuest, Windows and Unix.

WORK HISTORY

CVS (contract through SQA)................................................................................ October 2010 - Present

Woonsocket, RI

Business Analyst

As part of the IS Rx Strategy and Innovation team, I'm involved in improving the Pharmacy voice mail and faxed prescription work flows. My responsibilities include:

·         Using Snagit, Visio, PowerPoint and MS Word to document and present proposed solutions. 

·         Meeting with vendors and our technical staff to establish the feasibility of proposed solutions.

·         Meeting with the data warehouse team to discuss new metrics coming out of the project.

Fidelity investments (contract through Gardner Resources).................... July 2006 – September 2010

Smithfield, RI

Systems Analyst

Responsible for the systems & data analysis of corporate-wide applications that support the enforcement of Ethics Office policies. My responsibilities included:

·         Understanding business processes by observing key players at work as well as meeting with the stakeholders to see how those processes can be improved.

·         Conducting JAD sessions with the stakeholders.

·         Discovering artifacts by reading Sybase and Oracle procedures.

·         Using software tools for data visualization of trees and directed graphs.

·         Using SQL to determine cardinality of key table columns and perform gap analysis.

·         Using SQL to establish usage patterns of existing systems and reveal hidden relationships within the data.

·         Driving the prototyping phase.

·         Participating in UML design sessions and, capturing those designs in Visio and Enterprise Architecture.

·         Modeling data, defining data feed formats and designing user interfaces.

·         Capturing requirements and the design in the System Design Specification.

·         Conducting System Design Specification walk-through sessions with the stakeholders.

·         Reviewing technical system design documents.

·         Supporting offshore development teams.

·         Reviewing SIT and UAT test plans and cases.

·         Participating in SIT as well as smoke testing releases and running daily triage meetings.

·         Testing cases that are too technical for the QA team to do. Typically requires modifying the data through SQL as part of test case preparation.

·         Capturing bugs and enhancements in Quality Center & ClearQuest.

JP Morgan Chase (contract through Kforce).......................................... September 2005 – March 2006

Lowell, MA

Business Analyst

Member of the Merger Integration Office which was charged with integrating transaction reporting systems acquired through mergers and acquisitions. Nine database systems were being consolidated into one. Responsibilities included:

·         Doing gap analysis on databases and functional features across redundant product lines in an effort to move the best product forward.

·         Writing Business Requirements in MS Word from interviews with subject matter experts (SME).

·         Reviewing Business Requirements with Product Managers.

·         Analyzing metric data with SQL and Excel to determine SLAs for client reporting response times.

NE Moves Mortgage...................................................................... September 2003 – September 2004

Waltham, MA

Loan Originator

Originate loans primarily for Coldwell Banker Residential Brokerage Realtor offices in Smithfield and Glocester, RI.

Barrister Mortgage (contract through self)............................................ March 2003 – September 2003

Beverly, MA

Business Analyst

Oversaw the development and deployment of their Loan Origination Web site which included the following activities:

·         Analyzing how Loan Originators do their work by stepping into their shoes and originating some loans.

·         Capturing business requirements through interviews with the owner as well as the owner’s industry contacts.

·         Writing user requirements in the form of Use Cases.

·         Being the liaison between a third party web development company and Barrister.

·         Performing the gap analysis between the newly implemented third party Loan Origination Web site and the Loan Origination System product.

Stargus......................................................................................................... April 2001 – November 2002

Andover, MA

Principal Software Engineer

Worked with our cable industry experts to understand the requirements and provide technical feedback as well as:

·         Translated rough functional requirements from the business side into specifications that clearly showed the functionality of the system (was used by marketing to explain how the product worked).

·         Designed and implemented in Java the rules used for determining the health of cable networks.

·         Designed and implemented time saving QA framework for testing the underlying architecture.

·         Built EJB (WebLogic) components to centralize the data from the collection system via JMS into an Oracle database.

PaperExchange.com (contract through self).................................................. May 2000 – February 2001

Boston, MA

Independent Consultant

Led the effort to transform their 2 tier Cold Fusion web site into a n-tier Java web site.

·         Created RFI and RFP for the application server. Met with vendors and participated in the final selection of WebLogic.

·         Designed a solid object model (Product Model) describing the paper industry's attribute based products for which no universal industry standard existed at the time and, implemented the design in Java and Oracle.

·         Mentored Cold Fusion developers in Java and object oriented concepts.

CMGi Solutions (contract through self)................................................................... July 1999 – May 2000

Andover, MA

Independent Consultant

Contracted as a Java and OO expert to help build the company's flagship product, SolutionsPort. This multi-tier product brought together CORBA, Servlets and relational technology into a comprehensive framework designed to make website building easy for the Customer Delivery arm of the company.

·         Designed the CORBA APIs.

·         Wrote the functional requirements for a tool to test the CORBA API. Designed and developed that tool in Java.

·         Worked on strategies for inflating Java objects from the database.

Primix Solutions........................................................................................... September 1997– July 1999

Boston, MA

Senior Consultant

As a Senior Consultant specializing in NeXTSTEP and Java, I work on the following client engagements:

·         At Motorola I worked on the integration between their Oracle ERP and Clarify by using the ActiveWorks Java based framework to synchronize data between the 2 systems. This involved discovering the mappings between the two systems by investigating the underlying databases with SQL and, bringing the SMEs together for clarification. 

·         On 2 separate engagements at Stratus Computer Incorporated:

◦     Used Java to write an application for feeding data from their Contracts Sybase database to their Help Desk Oracle database:

▪     Wrote functional requirements and specifications which involved interviewing a number of people across business groups to achieve a complete understanding of the entire business process.

▪     Used JDBC for connecting to the databases and sockets for interfacing with the application server that handles the updates to the Help Desk application.

◦     Worked on enhancements and bug fixes to their NeXTSTEP based Help Desk application.

▪     Increased performance by redesigning how the client side obtained reference data.

▪     Designed and developed new functionality to increase usability.

Thinking Machines Corporation................................................... September 1996 – September 1997

Andover, MA

Software Engineer (Liaison)

Played a critical role as the catalyst between Marketing, Engineering and QA to ensure the timely release of their data mining product (Darwin) to the market. I balanced feature factors such as implementation risk against user appeal to mold a robust product that met the user's needs yet beat the competitors to market.

EDUCATION    

BS, University of Washington.

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