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Sara Daigneault

15 Bedford Street

Haverhill, MA 309

978-289-9876

sara@yahoo.com

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Summary:
A conscientious, dependable, self-starter who is a demonstrated over achiever. My goal is to become an active contributor in a team oriented environment where I can use my research, organizational and analytical skills.
 ________________________________________________________________________
Experience:
Copanion, Andover, MA                                                                     Feb 2009-current

Business Analyst

Tested Database functionality for new products

Redacting test and training documentation for all products

Managed outstanding bugs and system problems, ensuring accuracy and deadlines were met

Developed use case for new product functionality

Assisted in writing specifications for new products/versions that were released

Assisted in designing new interface for customers

Tested new interface before launching to the public

Writing scripts for training videos for all products

Reviewed slides for training Webinars

Created and maintained User Manuals across all products for customers

Provided support for the sales department during demonstrations and readout calls

Oversaw inventory for clients

Manage SQC (Statistical Quality Control) department with highly confidential data in a SAS70 Type II environment, which includes but not limited to: Job assignment for all teams, Managing breaks/lunches, escalation issues, and training of new members.

Verified source data from scanned documents with system data to correct/add data and improve system performance in recognition of data in a time-sensitive manner

Reviewed source documents for deficiencies and suggested system improvements to boost efficiency

Law Offices of Cushing & Dolan, P.C. Boston, MA               Aug 2007-Jan 2008
Billing Clerk

Responsible for entering new clients into Legal Files and exporting them into Juris, and entering new matter for existing clients in Juris and importing them into Legal Files.
Making sure each check payment and deposit went into the right client account on a daily bases.

Print out Pre-Bills, sort them into separate folders for review by lawyers and distribute them.
Edited returned Pre-Bills, turn them to Bills, Post them and send out to each client.
Send weekly reports to president of the company.
Make collection calls to clients.

Law Offices of Cushing & Dolan, P.C. Wilmington, MA                   June 2003-Aug 2007
Real Estate Paralegal

Managed Post Closing department and staff.
Prepared documents to be sent to the Registry of Deeds to get on record.
Prepared closed mortgage packages to be sent to Mortgage Brokers by UPS or Federal Express.
Disbursed checks to clients after closing.
Scheduled couriers to pick up and deliver packages to attorney's throughout the state.
Prepared preliminary documentation for lenders in order to proceed with closing.
Resolve legal post-closing discrepancies
Eliminated back log of title policies.
Primary interface with mortgage companies to obtain payoffs and other information required to close a loan.
Provide administrative support to Partners and staff of 13.
Opened and requested all necessary documentation on new files.
File all closed files.

Wyeth Andover, MA                                                                            Feb 2002-Nov 2002
QC Microbiology Tech Feb

Prepared new alerts (EEF'S, WAF'S, and EAR'S)
Distribute and file alerts.
Maintained ERC, SOP, EAR and DIR binders.
Updated Bug and MIDI for Riboprinter.
Compile list and definitions of bacteria.

Wyeth Andover, MA                                                                            May 2001- Feb 2002
Mail Room Clerk May

Sort and deliver confidential documentation and packages throughout the company.
Packaged and processed outgoing Federal Express, UPS and USPS mail.
Maintained shipping documentation and compile shipping logs.
Conducted multiple photocopy tasks to include heat and spiral bindings.
Stocked conference rooms and ensure that they are prepared for use.
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Education:
Northern Essex Community College                                                      2002
 GED

Northern Essex Community College                                                      In progress

Major-Computer Forensics
________________________________________________________________________

Certificates:

Massachusetts Notary Public                                                                June 2004-Current

New Hampshire Commissioner of Deeds                                              Sept 2006-Current

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Computer Skills:
Proficient in Microsoft Word, Word Perfect, Pro-docs, Streamline, Outlook, Quick Books, Excel, Internet Explorer, Windows 7, Juris, Legal Files, Type 70wpm, and general office systems and equipment. Some SQL knowledge.

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