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Business Analyst
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Kenny Ford
Business Analyst
10+
years of experience in supporting and assisting business operations and
technical development. Translating information into business requirements and
design documentations.
Skilled in computer operations compliance issues and proactively
driving software projects to completion. Recognized throughout career for
“above-and-beyond” performance in analyzing business processes and documenting
technical requirements. Hands-on approach to team leadership and direction;
excellent team communicator and relationship builder.
Areas of
Expertise
·
Project Management
·
Training and Development
·
Business Analysis
|
·
Requirements Gathering
·
Technical Support
·
System Design and Application
Implementation
|
Professional
Experience
GEORGIA STUDENT FINANCE COMMISSION (GSFC) – Tucker,
GA – 2006-Present
(State agency that administers state and lottery funded scholarship and grant programs)
(State agency that administers state and lottery funded scholarship and grant programs)
Systems
Administrator/Analyst
Manage relationship between agency and
600 state wide educational institutions; providing user training and support.
Maintained compliance for all computer operations and assisted with the
development and implementation of all core software, networking applications
and updates.
§ Conducted
data analysis to define and document best practices for data exchange between
schools and agency. From this data, developed standardized business
requirements documentation outlining a process flow that was scalable across
all client schools.
§ Partnered
with software development team to identify all requirements, design and
implement applications to meet functional requirements. This Capture & Edit
Transcripts software was distributed to 280 private schools without SIS systems
resulting in a cost avoidance of $5k per school (1.4M).
§ Developed
business documentation, end user training and other communication pieces to
include video training that resulted in a 20% decrease in required support
level, reduction of travel time and expenses and a 35% increase in overall
customer satisfaction.
TURNER JOB CORPS CENTER – Albany, GA – 2001-2006
(The nation’s largest residential education and vocational training program for economically disadvantaged youth)
(The nation’s largest residential education and vocational training program for economically disadvantaged youth)
Computer Technology
Instructor/Systems Analyst Support
Taught computer technology skills in
accordance with the Department of Labor (DOL) standards and curriculum.
Completed and maintained training records, evaluated transcripts and made
training updates and improvement recommendations from gather data analysis.
§ Designed,
developed and delivered multiple technical training programs to audience types
of different skill levels for the purpose of educating student employees in all
aspects of the fundamentals of Microsoft Office Professional Suite (Word,
Excel, PowerPoint, Access).
§ Developed user
guides, quick reference guides, and other instructional or presentational
materials to be used as on a daily basis for educational and problem solving
purposes.
§ Assessed student
training needs through program evaluation, data collection, surveys, as well as
analyzing, compiling and trending learning & development data.
§ Conducted
research into new training trends, educational methods, and applicable
technologies and maintain current knowledge of relevant applications,
processes, and procedures while participating in special projects as required.
MCI, WORLDCOM – Atlanta, GA – 2000-2001
(At one time, one of the world’s largest telecommunications company)
(At one time, one of the world’s largest telecommunications company)
Implementation
Specialist
Ensured client satisfaction and
retention through timely and efficient installation of customer’s
T1 circuits, Voice service, Internet and Toll Free calling. Conducted needs
analysis to determine appropriate product/service requirements for new or
existing clients.
§ Installed
and created equipment packages for Toll Free services, Vnet, Frame Relay and
Point-to-Point services in RACF/ID environment.
§ Performed
LEC coordination /circuit designs based on customer specifications; tracked and
monitored procurement process from entry to installation.
§ Tracked
and documented activity on outstanding accounts through the tracking system and
escalated trouble tickets to next level if needed.
§ Managed
circuits and services from conception to completion, including analysis,
provisioning, design, order verification, tracking/documenting and
installation.
§ Oversaw
high volumes of orders/dispatches with tight customer deadlines while making
timely updates in the customer’s order tracking database.
ALBANY STATE UNIVERSITY – Albany, GA – 1999-2000
(A four-year, state supported, historically black university (HBCU) located in Albany, Georgia)
(A four-year, state supported, historically black university (HBCU) located in Albany, Georgia)
Computer Technology
Trainer / IT User Support
Taught at-risk students the basics of
MS Office and the components of a computer and its peripherals. Provided
technical, installation, and computer maintenance support to the university
staff and students and created MS Office curriculum for classes.
§ Provided
technical, installation, and computer maintenance support to the university
staff and students.
§ Troubleshot
complex problems, analyzing situations through an in-depth evaluation of
multiple factors.
§ Managed
trouble ticket queue to meet defined service level agreement (SLA).
§ Provided
maintenance support for personal computers, servers, local and wide area
network, software, and data communications technologies throughout the
university, to maximize productivity and minimize system downtime.
§ Taught the fundamentals of Microsoft Office Professional
Suite 2000/XP and effective searching of the Internet.
Education
& Credentials
MS
in Computer Information Systems: UNIVERSITY OF PHOENIX, Phoenix, AZ
BS
in Computer Science: ALBANY STATE UNIVERSITY, Albany, GA
Platforms
and Software: Windows NT; Windows 95/98/2000/XP; Windows
2003 Server; UNIX; CITRIX; Novell Netware; SQL Server; Oracle AS 10g; RDBM;
OERS; Virtual Data Delivery System; GOALS Mainframe; Star Financials; CIS
Database; MS Project; Excel; Access; PowerPoint; Word; Visio; WordPerfect;
Camtasia; Outlook Express; Groupwise 5; Desktop Publisher; Adobe
Languages: Visual
C/C++; Visual Basic; PASCAL; COBOL; BASIC; JAVA
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