Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
Joy Johnston
309 Coyle Street, Detroit,
Michigan 48001
Joy_johnston@msn.com
|
|
Professional Profile
To obtain a challenging position in which
I can utilize my diversified project engineering background and experience an
environment where individual achievements will be recognized.
·
Holds
Masterof Computer Science, with an emphasis in Quality Management Systems.
·
Experienced in use of software and network monitoring systems.
·
Personnel management experience of 10+ years.
Education, Honors, and Certifications
M.S. Computer Science Software Engineering: Quality
Management Systems
University of Detroit Mercy, Detroit, Michigan -
2002
Bachelor of Science Computer Science
University of Detroit Mercy, Detroit, Michigan -
2001
IEEE/ISO 9001 Lead Auditor Certification
British Standards Institute. 2000
Key Qualifications
·
Managed
a team of Applications Support professional to provide proactive and reactive
software monitoring, system/use administration and application support to all
GCNA users of SONET, Andover HVAC and site security systems.
·
Provided
24/7 support during off hours for network outages, maintenance, software
implementation and upgrades.
·
Participated
in the development of departmental service level agreements (SLA) between the
business, technical support, and field operations.
·
Developed
and executed proactive processes to maximize server “uptime” for all NOC
transport software.
·
Participated
and assisted in Whiteboard/Shift Change Management documentation to provide
ticketing support and quick issue resolution.
·
Developed performance metrics for software and network hardware
visibility.
·
Coordinated
all Transport project implementation to prepare the support team and Network
Operations for new systems and functionality.
·
Managed
Support resources or optimal performance: Consisting of resource management
for after-hours support, projects, administrative duties and vacation
scheduling.
·
Developed and enhanced inter/intra departmental and
vendor relationships and communications
·
Maintained
current knowledge of industry trends and their potential impact on the
Support team.
Experience
Release & Change Management
Responsible for the management of all new
software releases, upgrades and patches into test and production environments. This process entails: tracking process
included test and acceptance of software artifacts in queue through
Production, maintaining the SOX regulation within the Joint Resolution system
of Remedy and/or Clarify ticketing systems to ensure compliance will the
defined processes of GCNA Change Management, and for the communication of all
releases to the key process owners within the North American business unit.
Process Controls
Ensured project management teams, NOC
personnel and vendors adhered to documented processes and SOX controls.
Maintained NOC control process documents and security initiatives. Participated in SOX control audits to
ensure processes were adhered to, in addition to remediation of the annual
audit.
User
Administration
Maintained user administration for the
GCNA Control Center. This process entailed new user request, user
modification, and inactivation of users based on the approved SOX control
process, maintenance of all supporting documentation needed to support users
within the NOC.
Application
Monitoring& Support
Responsible for monitoring the health of
systems, alerts and craft terminal interfaces. Duties included monitoring network element
performance metrics and network visibility.
Monitored all northbound server interfaces into the Master network
management system, CPU utilization and disc allocation usage daily.
Handled tickets reported via Remedy and
Clarify queues. Reported MTTR for all queued and closed tickets to ensure the
quality standards for service repairs were met. Maintained inbound calling queue for
internal and external user affected by an application outage. Provided tier-3 support for new software
implementation, network service repairs, scheduled and unscheduled network
outages.
Administration
Coached and mentored the NOC division in Shared
Team Values training. Managed internal
support relationships with application support teams in the United Kingdom
(Docklands), Japan (Asia Crossing) and Mexico.
Employment
·
Freelance, E-Works Consulting of Michigan (VOA),
2009 to present
·
Global Crossing Telecom Inc., February 1990 to 2009, Detroit, Michigan
Career Development: Continuing Education
Wayne County Community College 2010 –
Present
Major: Accounting Minor: Business Administration
|
|
Jacqueline M. Johnston
19161 Coyle Street
Detroit, Michigan 48235
July 7, 2011
Johnson Controls Inc. – Human
Resources
5757 N. Green Bay Avenue
Glendale, WI 56409 USA
Glendale, WI 56409 USA
DearJohnson Controls Inc.:
I am interested in the NA Service
Application Support Manager (065169) position.
I have worked in the field of software application support for 12 years
with a global telecommunications organization.
This position relates well to my previous
experience at Global Crossing Telecom, Inc., as you will see from my attached
resume. I possess a diversified
background that enables me to serve your organization’s application support
needs efficiently. I am a creative and
highly motivated individual with excellent communication and interpersonal
skills. I am confident that these
qualifications coupled with my work ethic and enthusiasm would allow me to make
a positive contribution to Johnson Controls Inc.
Sincerely,
Joy Johnston
Enclosure
Download Resume Format
0 comments:
Post a Comment