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Vvian Rios
309 N Timpanogos Cove ¿ Cedar Hills, UT 84001 ¿ (801) 427-9876 ¿ riosvivian@hotmail.com
Manager Experience
® Professional in Management and Lending
offering a 10-year Branch Manager career distinguished by commended
performance, proven results and distinguished awards. Led a profitable branch including
successful pilot programs, fast growth businesses in dynamic markets as well as
strategic and expenses related restructurings, with the ability to organize,
prioritize, work under pressure and successfully meeting aggressive deadlines.
® Extensive background in Management and Financial skills, Can navigate through diverse corporate cultures and agendas to
achieve success and diffuse tension that could lead to poor business results or
loss of talent. Knowledge of profitability,
losses, and product sales in personal and real estate loans, extensive
background in marketing and sales. With experience in employee recruitment, retention and staff
development.
Professional
Experience
Citigroup- citifinancial — Orem, Utah
CitiFinancial is a member of Citi,
the leading global financial services company, which has some 200 million
customer accounts and does business in more than 100 countries.
Branch Manager, 2001 to 2011
Key Results:
® Responsible for operating and managing a 19 million dollar office.
Handled 1600 accounts, including Personal loans, Home Equity and Real Estate
loans. Knowledge of Branch’s yield and profitability targets.
® Direct and Indirect sales responsible for increasing sales in
personal, real estate, loans both in volume and units. Won most profitable
award in 2009 and won several trips for top producer three years in a row.
® Business development responsible for increasing sales, profit,
production, increased volume and units by soliciting current, former and new
customers. Increased productivity by using time management skills, training,
and coaching employees to make effective sales calls.
® Insurance Sales, sold life, disability, unemployment, and home and
auto. Trained and coached staff to sell insurance on every qualifying loan, by
using a needs based questionnaire, increased the branch’s profit by taking this
approach.
® Experience in taking applications, reviewing, analyzing credit
reports, underwriting and closing loans.
® Administered general human resource functions, including new
employee processing, orientation, and training. Handled all employee
time/attendance/vacation tracking and personnel records, administered monthly
reviews and annual reviews. Handled all employee termination packages, and
transfers.
® Cash Management responsible for daily cash, reconciled and approved
checks, invoices, and loans. Processed checks to third party vendors, title
companies, appraisal companies, prepared purchase orders, supplies, maintained
office equipment orders.
® Was chosen for several pilot programs based on branch performance,
including becoming the first and only executive branch in Utah to offer
extended office hours.
® Was chosen by upper management to participate in CitiFinancial
Division Council, helped implement remote training programs via e-mail and
conference calls. Was awarded Top Division Council award in 2006.
® Knowledge of current state and federal lending laws, licensed as a
loan originator. Passed all company and state audits.
® Participated as a mentor in the Fast-Track program, mentored and
promoted four employees to Branch Managers. Won the Leadership award in 2009.
® Developed and implemented a training manual for new Branch Managers.
® Was chosen to participate in the DM development program. Traveled
with the Area and District Manager to implement best practices in branches that
were struggling in sales, helped coach and train employees, areas traveled to
included: UT, AZ, ID, WA, CO, NV and Baltimore.
® Delinquency Management, knowledge of curing tools, worked with
customers that were 5 to 120 days delinquent.
® Responsible for hiring and recruiting employees, attended UVU, BYU,
and U of U job fairs, responsible for screening and interviewing possible
candidates.
® Community Involvement, conducted several financial education classes
throughout Utah Valley. taught students of various ages about financial skills.
Job
Skills Related
P&L
Management, MS outlook, General Office Management skills, Microsoft Word 2007,
Microsoft
Excel 2007, Power
Point, E-mail Management and Organization,
|
Education
& Certifications
Harvard Business Review completed Harvard Mentor online courses
2007-2011
Participated in the Branch Manager Leadership training Program in St.
Louis, MO, 2008
Attended Branch Profitability Operations Program in Baltimore, MD, March
2004
Attended Utah Valley University, Business Management classes 1998-2001
Federal and State Licenses:
® Federal and State of Utah NMLS #263816
® Notary republic expires in April of 2012
® Licensed Motor Club with the state of Utah
Bilingual:
® Fluent in Spanish
Awards and Achievements:
® 2009 Chairman’s Forum –Awarded to the top 10% of branch managers,
with 2500 branches in the US, Canada and Puerto Rico.
® 2009 Won the Leadership Award – Only one award was issued at
Chairman’s Forum.
® 2008 Chairman’s Forum- Ceremony held in Hollywood, FL.
® 2007 Chairman’s Forum – Ceremony held in Orlando, FL.
® 2007 Excellence Award given to one employee during Chairman’s Forum,
award was issued for Mentoring and coaching new branch managers.
® 2006 Best Balanced Branch Award and Top Division Council Award given
at the Managers Meeting in Dallas, TX.
® 2005 Branch of the year Award, given at the District annual meeting
in SLC.
® 2001 Employee of the Year – Given the first year working for CitiFinancial.
References
upon request
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