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Branch Manager Resume Samples in Word Format Free Download

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HANNAH  FOUGNIER

P.O. Box 309 n Bethlehem, NH 03001 n (603) 782-9876 n Hannah.Fougnier@Summits.com


SUMMARY


Business strategist, marketer and human resources and payroll industry expert with a proven track record of achieving results in digital marketing, affiliate marketing, social media, business strategy, product strategy, change management, building client relationships and increasing organizational performance.

WORK EXPERIENCE

 

Success Summits, LLC, Bethlehem, NH                                                                                     2005 - Present

Founder & President, Digital Marketing, Writing & Copywriting

Work with client companies of all sizes from start up to established. Provide consulting and detail work in the area of writing, ghostwrirting, copywriting, event planning, digital marketing, Internet marketing, affiliate marketing, teleseminar planning and execution, website development, social media and social commerce/e-commerce.
§  Quadrupled business growth for client through digital marketing, online newsletter and Internet copywriting services.
§  Created, marketed and facilitated multiple high-earning teleseminars for clients to create ongoing product income, increase sales and boost newsletter subscribers.
§  Increased Facebook fan base by 200% for client through social media campaigns and built rapid, ongoing growth through Facebook community building.
§  Designed high-impact websites, e-commerce programs and online forums for multiple clients.
§  Created successful digital marketing positioning strategies for clients.

 

Fidelity Investments, Merrimack, NH                                                                                          2000 - 2005

Vice President, Global Products & Services Marketing, Mergers & Acquisitions                        2003 - 2005

Create overall vision for global Human Resources and Payroll technology products and services delivered to Fortune 500 clients.  Manage team of product strategy, technology, User Interface and marketing professionals to design innovative technology and customer service solutions that solve real business problems. Created partnerships with small and large companies to lead alliances and acquisitions.

§  Created an innovation review to drive breakthrough thinking for new technology products and services.
§  Improved client satisfaction and reduced cycle time by creating a vendor management & partnership process.
§  Provided leadership in sales and business development initiatives, including: consulting with prospects, identifying our value proposition, and leading cross-functional teams in completion of requests for proposal.
§  Led the integration and convergence of an enhanced suite of services upon acquisition of new technology platforms, including HR Access.

Director, Product Development                                                                                             2001 - 2003

Drive business direction for global Human Resource Management System and web-based service offering for Fidelity’s Human Resources/Payroll technology outsourcing practice. Direct the technology product design, development and marketing strategy. Manage the creation of implementation tools, best practice benchmarking and pricing models to deliver a leading-edge technology platform and customer service solutions to clients. 
§  Led the creation of a global HR business vision, technology product offering and service strategy used to win the first global Human Resource clients.
§  Conducted market research, competitive analysis, user group sessions, focus groups and facilitated requirements gathering from both internal and external resources.
§  Managed product development lifecycle, including functional and technical design solutions, resource planning, testing, release planning and scheduling.
§  Collaborated with sales, marketing, communications, training and customer/product support to competitively differentiate the product and resolve issues that will affect the product’s success.

                                                                                                                                           

Implementation Manager                                                                                                       2000 - 2001

Developed project strategies and plans for the implementation of web-based Human Resources/Payroll service offering.  Managed team of Business Analysts in completion of deliverables for each phase of the client implementation.  Consulted with external clients on change management approach and led cross-functional teams in completion of technical solutions, training and communication deliverables.

Hannah Fougnier                                                                                                                                                                       Page Two

 

 

The Coca-Cola Company, Atlanta, GA                                                                                       1999 - 2000

Global Performance Consultant

Consulted with senior management to improve organizational performance worldwide. Collaborated with others in the Coca-Cola system to develop a global distributed learning strategy. Selected and managed vendors for Global Training's strategic vendor partnership. Consulted with Information Systems on the worldwide implementation, training and change management strategy for SAP Training Administration and Lotus LearningSpace.
§  Created a performance improvement plan for marketing, including organizational development and training designed to improve performance globally, while meeting local capability needs.

 

First Union National Bank, Charlotte, NC (Now Wachovia)                                                         1998 - 1999

Performance Consultant & Evaluation Manager

Managed a team of four evaluation consultants and functionally managed six instructional design managers with a total of 100 instructional designers. Specialized in bringing consistency and best practices to First University, including performance consulting, instructional design, needs assessment, measurement and evaluation.
§   Designed and implemented the first comprehensive merger training evaluation strategy, allowing First University and line management to understand training’s effectiveness and impact.
§   Increased the skills of First University Learning Specialists by designing and managing a distributed learning development program.

Towers Perrin, Philadelphia, PA                                                                                                 1995 - 1998

Instructional Design & Performance Consultant                                                                  1997 - 1998

Analyzed needs and implemented training and non-training solutions to improve performance. Diagnosed problems and improvement plans for teams in crisis and worked with senior management to reengineer processes.
§   Conducted performance assessments for internal and external client teams and made recommendations to improve skills, procedures, tools, technology and measurement systems.
§   Designed a dynamic curriculum for Towers Perrin’s Benefits Administration Services line of business and incorporated structured on-the-job training.

Benefits Administration & Technical Resource Representative                                         1995 - 1997
Administered health and welfare benefits to Johnson & Johnson employees.

Tri-State Staffing Services, Conshohocken, PA                                                                           1994 - 1995

Branch Manager

Developed and maintained relationships with 150 businesses. Recruited, interviewed, evaluated and trained employees to match skills with client needs. Developed and initiated ongoing sales strategy to increase client base.

Earthly Delights, St. Johnsbury, VT                                                                                            1992 - 1994

Owner-Operator

Owned and operated all phases of a small business specializing in fat-free baked goods and catering. Invented quality fat-free product line, developed pleasing appearance to achieve 98% sell rate and successfully marketed products to stores and restaurants.

EDUCATION


Professional Certified Coach, International Coach Academy, 2005
International Coach Federation accredited coach academy based in Australia

M.Ed. Instructional Systems: Corporate Training, Development & Performance Improvement, 1997
Penn State University, Malvern, PA
 
B.S. Business Administration, 1991
University of Vermont, Burlington, VT


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