42 Gibney Circle Salem, NH 309 ∙ Home (603) 894-9876 ∙ Alyssa@comcast.net
SUMMARY:
- Ensure 24x7
uptime by maintaining network which includes Windows 2003 Server, Microsoft
Exchange 2003 Server, VMware, Symantec Backup Exec, Cisco routers,
switches and wireless access points while keeping in compliance with
licensing agreements.
- Administer the
WAN across VPNs that connect five remote sites over T1s.
- Manage hosted
VoIP phone system provider, schedule upgrades and maintenance and swap out
hardware devices.
- Responsible for
setting up and managing NAS system and restoring backups as required.
- Provide quality
of service for network resources and internal/external communications.
- Accountable for
the integrity of Microsoft Active Directory.
- Contribute in the
planning for IT services as part of a company-wide Emergency
Management/Disaster Recovery program.
- Worked with
multiple vendors to coordinate three relocations including the set up of
the network infrastructure, phones, desktop machines, printers, and faxes
to ensure operations ran smoothly.
Network Manager (February, 2004 –December, 2007)
- Planned and
executed Active Directory migrations. Diagnosed, upgraded, assembled and
repaired MS based servers and desktop PCs.
- Determined and
enforced network security through domain/group policies. Monitored network
activity to allow for a safe work environment.
- Researched new
applications and hardware purchases and influenced decision making
process. Evaluated and tested products in a non-critical environment prior
to deployment.
- Negotiated
various work contracts, maintenance agreements and services for critical
business systems.
- Supervised a
company move to a new location which included coordinating movers, field technicians
and vendors to ensure minimal company downtime.
Network Administrator (July, 2000 – February 2004)
- Provided phone, desk-side
and remote support for local and remote offices.
- Ensured continual
uptime for web site, FTP site and e-mail via web access.
- Built new workstations
and servers and maintained integrity of phone and voicemail system.
- Supported and
maintained software for various operating systems and applications by
keeping them up to date through the use of automated tools. Verified
compliance of software licensing and software assurance agreements.
- Provided security
for the property using an alarm system, IP cameras and card reader access.
ITS Technical Specialist, Global Data Network
- Administered Desktop
Management Services (DMS) for 1500 person global organization.
- Diagnosed and
repaired hardware and software issues, provided user support via telephone
and desk-side.
- Created and
edited in Batch scripts to distribute applications to multiple locations
thru the organization.
- Generated O/S
ghost images for deploying NT workstations and servers.
- Managed WinLand
asset inventory database globally.
- Supported ADL’s
network including Netware administration, switches, ADSM backup.
- Monitored, reported
and recommended changes to the Network based on activities.
- Led DMS rollout
core team. Planned and executed phased implementation of software.
Bill of Materials Coordinator
Cad Operator
- Created
Bill of Materials/Engineering Change orders from parts database,
manufacturing process and quality requirements.
- Installed
hardware and software including modems, video cards, hard drives, memory,
motherboards, sound cards, etc.
- Provided
technical support for software/hardware issues.
- Trained
staff on Windows 95, Windows 3.1, and MS products.
- Managed the
department adherence to ISO 9001 procedures including audits, maintenance
of part code guidelines and database integrity.
- Northern Essex Community
College, Haverhill, MA – Computer Information Science - IT
- New Horizons, Burlington, MA
- MCSE courses in Active Directory for NT/2000
- Associated Technical
Institute, Woburn, MA – Computer Programming Certificate
- North East Institute of
Industrial Technology, Boston, MA – Drafting Certificate
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