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SARAH  WHALEN

309 Eastern Avenue, Manchester, NH 03001 • (603) 289-9876 • sarahwhalen@gmail.com

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PROFESSIONAL SUMMARY

Solutions-focused, team oriented person with a broad-based experience in sales consulting and project management. Proven ability to listen and analyze customer requirements and understand how to apply technology solutions in order to achieve both business and customer goals. A broad understanding of computer hardware, software, and business productivity tools.

PROFESSIONAL QUALIFICATIONS

Small Dog Electronics, Manchester, New Hampshire                                                   August 2010-Present

A premier Apple reseller and technology consultant focusing on consumers and local businesses.

Assistant Store Manager of Consulting and Outside Sales

·          Assisted clients with purchasing decisions involving all Apple products and third-party accessories.

·          Promoted to Consultant and Outside Sales Representative within first six months of employment taking on project-lead roles involving company market research and technology evaluations.

·          Consumer and business-level troubleshooting and evaluation of software and hardware.

·          Achieved the highest level of Apple Sales certification requirements expanding knowledge on hardware and software including OS X, OS X Server, Xsan, iOS, iLife, and iWork.

·          Published in monthly company news release focusing on technology standards and improvements.

PC Connection, Inc., Merrimack, New Hampshire                                                  August 2009-June 2010

A leading information technology solutions provider to businesses, governments, educational institutions, and consumers.

Corporate Sales Account Manager

·          New business development in the Ohio territory and neighboring states. Customer contact goals of 65-80 calls per day were met and exceeded.  Closed 15 new accounts that generated $100k over a six month period.

·          Worked with existing customers, up to the C-level, to better understand their requirements in order to present proper solutions to meet their technology needs.

·          Met or exceeded monthly sales quotas and received several manufacturer product incentive awards.

·          Obtained certifications with Microsoft, EMC, and VMware and improved efficiency on common business tools including Microsoft Windows, Microsoft Office Business Suite, customer relationship management software, B2B technologies, and enterprise resource planning systems.

·          Primary products sold included servers, desktops, laptops, and software. Major manufacturers included: Apple, HP, Lenovo, Toshiba, and EMC.

Focus On Fitness, Inc., Manchester, New Hampshire                                                          June 2006-July 2009

An elite health club and personal training center.

Sales Associate, Marketing Developer

• Generated business by developing marketing strategies and promotions utilizing Adobe Photoshop and Microsoft Access skills. Increased revenue by 14% and monthly electronic fund transfer income by 11.5%.
• Worked alongside the owner to perform a variety of managerial responsibilities such as accounts and billing, collections, training new staff, and strategic decisions.

S. Whalen | Page 2

EDUCATION

The University of New Hampshire                                                                                                    May 2009

Bachelor of Arts                                                                                                                                  

Major: Communication Arts

Minors: Computer Information Systems, Political Economy

Associates of Arts                                                                                                                                 May 2006

Major: Liberal Arts

PC Connection, Inc.                                                                                                                     October 2009

Intensive On-Board Information Technology and Sales Training                                                 

Hollis/Brookline High School                                                                                                            June 2004                                                 

UNIVERSITY OF NEW HAMPSHIRE SENIOR PROJECTS

Business, Government, and Society: Political and Governmental Action Plan

Applied acquired decision-making business skills while working with others in a group setting to develop a political and governmental action plan for an existing business. Plan included correction of environmental problems, creation of a PR campaign to overcome negative opinions, and development of an ethics program.

Managerial Economics: Community Development and Economic Management

Applied acquired managerial economic strategies while working with others in a group setting to develop a business plan for locating a privately owned business in downtown Manchester, NH.

Project Management: Project Planning Approach

Applied acquired project management skills to a real world situation while working with others in a group setting to develop a detailed project plan. Strategies included life cycle planning, usage scenario analysis, incremental planning, risk analysis, parametric cost estimation, and conflict resolution.

Communication and Power: NH Department of Health and Human Services Survey

Collected vital information to influence future programmatic decisions at the NH Department of Health and Human Services by surveying the homeless in Manchester at New Horizons for New Hampshire Homeless Shelter with acquired communication skills.

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