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Rafael Morrison
14 E Mission Dr · Chandler, AZ 12345 · rafael@gmail.com · 480-710-1230
ADMINISTRATIVE PROFESSIONAL
Results
driven administrative professional with proven ability to develop and maintain
long-term relationships with both internal and external customers.
Effective leader with strong organizational, customer service, and problem
solving skills proven by 15+ years of success in both team oriented projects
and individual achievements.
SUMMARY OF SKILLS
· Proficient in use of
Microsoft Office Suite Applications
|
· Skilled in Photoshop
and knowledgeable of In-Design
|
· Extensive experience
in an administrative office environment
|
· Self-starter with a
positive attitude
|
· Extremely productive
in a high volume, high stress environment
|
· Team Building /
Leadership
|
· Operations Management
|
· High level of
confidence and trust
|
PROFESSIONAL
EXPERIENCE
Administrative
Assistant
5/2008 – 5/2009 and 5/2010 – 5/2012
Interior
Connection Associates/Flowers ‘N
Such
Mesa, AZ
· Successfully prioritized
and juggled the needs of four interior designers
· Standardized client
proposals
· Implemented an ‘On-order
Report’ to keep designers informed of product lead times
· Created Excel
spreadsheets to organize vendor billing and record clients payments
· Reconciled long standing
credit issues
Office
Administrator
12/2006 – 5/2008
Four
Corners Furniture,
LLC
Tempe, AZ
· Developed and maintained
a daily call log detailing all phone interaction with customers, giving the
salesmen an effective overview of their customers’ needs and concerns
· Handled all customer
service inquiries, billing disputes, and credit issues for the entire Arizona
and Western New Mexico customer base
· Coordinated travel
arrangements with the corporate office for visiting executives and customers
· Designed a presentation
showcasing products from all three of our factories, which was featured at a
community fundraiser
· Established a personal
relationship with one of our top customers, playing a key role in our company
being honored as ‘Vendor of the Year’
· Created Power Point
presentations for sales training, which were integrated into customers’
in-store training programs
Kimberly Morrison · kimbermor@cox.net · 480-710-5964 · page 2
Marketing Coordinator
10/2001 – 11/2006
Furniture
Values International,
LLC
Phoenix, AZ
· Recognized for
establishing a new customer care process
· Promoted from Customer
Service to Marketing Assistant in 2003, promoted to Marketing Coordinator in
2005
· Assisted in the creation
of all sales materials, as well as preparing commissions, updating trademark
and patent applications, and processing customers’ credits
· Maintained ongoing field
communications with the outside sales representatives
· Managed all photography
from staging shots, color correcting, to cataloging images
· Conducted all press
checks on all printed material
· Created and maintained a
prospective customer spreadsheet based on data collected at quarterly markets
EDUCATION
Prairie
State College, Chicago Heights IL
· 2 years General Study,
1991 – 1993
· Honors Program
Blackburn
College, Carlinville IL
· 3 semesters General
Study, 1983 – 1984
· Work/study position -
Master Carpenter, Theater - 1 Semester
· Work/study position -
Maintenance Team - 2 Semesters
REFERENCES
Bob
Lewis - Business reference known for 5 years
Interior
Connection Associates
260
N Gilbert Rd, Mesa, AZ 85203
480-834-3634
Les
Glaser - Business reference known for 10 years
Four
Corners Furniture, LLC
130
W Palmcroft Dr, Tempe, AZ 85282
602-570-0300
Scott
Donk - Personal reference known for 15 years
2049
E Adobe, Mesa, AZ 85213
602-405-9769
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