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Damien Davis    

152 Cameron Dias Drive, 4C · Reston, DA 12300

damien@gmail.com · 987.654.3210

Qualifications Profile                            

Highly trained, knowledgeable, and motivated professional with broad-ranging experience in human resources, organizational development, and program management.

Ø  Supervise and lead teams to organize daily workflows and special projects based on priority, deadlines, and complexity to ensure on-time delivery and completion.

Ø  Proven success analyzing and revising internal procedures / policies to streamline operations, increase motivation, and improve staff performance.

Ø  Develop results-oriented training programs serving several hundred individuals to increase job knowledge and establish professional development opportunities.

Ø  Articulate written and verbal communication skills with experience drafting, proofreading, and editing formal documents for internal colleagues, as well as external audiences.

Ø  Excellent technical skills, including Microsoft Office Suite (Word, Excel, Access, PowerPoint, Publisher), Microsoft SharePoint Services, Acrobat Reader, GovTrip Travel System, Purchase Online Tracking System (POTS), Integrated Time and Attendance System (ITAS), and scanning technology.

Ø  Possess Active Secret Security Clearance

Education and Certification

Master of Science in Organization Development and Knowledge Management (2010)

George Mason University – Fairfax, VA

·         Organizational Behavior                                                       Organizational Learning Laboratory

·         Policy & Organizational Analysis                              Strategic Knowledge Management

·         Culture, Organization, and Technology                      Consulting Organizational Development/Change

Master of Business Administration in Technology Management (2007)

University of Phoenix – Phoenix, AZ

·         Managing the Business Enterprise                            Transformational Leadership

·         Human Capital Leadership                                                   Sustainable Customer Relationships

·         Foundations of Problem-Based Learning                   Resource Optimization

Bachelor of Science in Elementary Education (1995)

Miles College – Birmingham, AL

·         Classroom Management                                                      Diagnostic Reading

·         Evaluations and Measurement                                  Human Growth and Development

Professional Experience

National Institutes of Health – Bethesda, MD                                                                2008 – Present

Administrative Assistant, National Heart, Lung, and Blood Institute

·         Facilitate daily office operations and event planning supporting NIH objectives.

·         Manage scheduling for conference calls and meetings; maintain comprehensive and permanent files for all conferences and meetings.

·         Organize annual Public Interest Organization Meeting with NHLBI and American Institutes of Research.

·         Draft and proofread correspondence for internal and external audiences, ensuring clarity and accuracy.

·          Prepare domestic travel arrangements and itineraries. Handle supply requests and procurement.

Key Achievement:

§  Received NHLBI 2008 Star Award for Excellence in Collaboration, as well as 2009 and 2010 Combined Federal Campaign Keyworker Award of Recognition from Secretary of Health and Human Services.

TeleTech Holdings, Inc. – Birmingham, AL                                                                             2006 – 2007

Site Operations Supervisor (Interim Position)

·         Held accountability for overseeing Customer Care Associates servicing two Medicare Part D Prescription Drug plans.

·         Conducted monthly performance evaluations for 100+ individuals; reviewed attainment of objectives and addressed areas for improvement.

·         Led weekly team meetings to review long- and short-term project objectives; participated in daily Center Leadership Team meetings. Approved weekly timesheets prior to submission.

Key Achievements:

§  Devised and implemented incentive plan to motivate CCAs resulting in improved attendance and absentee rate under 4%.

§  Successfully completed project for United Health Care Group within designated time frame.

Guardsmark, LLC – Birmingham, AL                                                                                       2001 – 2006

Account Manager

·         Managed client accounts and continually cultivated new local and national clients to expand business and revenue.

·         Ensured regular inspections of client facilities for compliance with regulations and uniform standards.

·Led negotiations to achieve rate increases for security officers.

Key Achievements:

§  Spearheaded improvements to professional development training program providing instruction to 200+ security officers.

§  Played key role in obtaining ISO: 9001 registration within a short six-month timeframe.

Birmingham Board of Education – Birmingham, AL                                                             1997 – 2004

Teacher

·         Taught core curriculum subjects to second- and third-grade students; designated Lead Teacher for second-grade unit.

·         Served on district- and school-wide committees on instruction, student behavior intervention, and social development.

·         Represented colleagues at local National Education Association chapter.

Key Achievement:

§  Classified as Highly Qualified Teacher under the 2002 No Child Left Behind Act.

UAB Hospital Human Resources Management – Birmingham, AL                                       1990 – 1997

Office Services Specialist II

·         Worked with 200+ applicants weekly, providing guidance through application process.

·         Administered typing tests to administrative and clerical candidates; performed background tests.

Key Achievements:

§  Implemented detailed, multi-tiered filing system to track clerical, medical, and professional job vacancies; completed Total Quality Management training.

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