Administrative Assistant Resume Writing Tips in Word Format Free Download -->

Administrative Assistant Resume Writing Tips in Word Format Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Oakland, CA 12345
                                                      Cell: 510-314-1230
makenzie.montgomery@yahoo.com
Makenzie Montgomery
Objective

To obtain a position as a Help Desk Analyst, utilizing my 5 years experience in customer service    assistance, administrative assistants and technical support roles.

Education

The Stride CenterOakland, CA                            September 2011Present
CompTIA IC3 certification

Laney CollegeOakland, CA                                  September 2009 May 2011
Solar Energy certification
Qualifications
·          Strongly Proficient in MS Office Suite (Word, Excel, Power Point, Access and Outlook); Lotus Notes.
·          CompTIA IC3 certification
·          Ten Key (7200kph)/Typing (50wpm)
·          Performed office administrative support for al staff level, from front line to C-level.
·          Attentitive to detail.
·          Strong communication skills, both verbal and written.
·          Excellent phone etiquette and interpersonal skills.
·          Strong analytical skills and ability to prioritize multiple deadlines.
·          Strong organizational and project management skills.
·          Goal-oriented with ability to handle multiple tasks.
Experience

Administrative Assistant
The Stride Center(Temporary Assignment) — Oakland, CA          November 2011 — Present
Answered and routed all phone calls; Averaged 30 calls daily; handle mail sorting; Organize clients files and account information; Performed general office tasks( printing documents, faxing , scanning, greeting clients,  client outreach, reception functions and data entry using salesforce.com); Perform any other duties that may be assigned.

Customer Service Ambassador
Convention Management Resources — San Francisco, CA                  July 2008 — June 2009
Answered incoming calls (averaging 100 to 150 calls daily), utilizing the CMR software to resolve customer issues and provide up to date and accurate information. Booked guest reservations for individuals and groups. Processed cancellations and revisions.

Help Desk Analyst
Modis/Kaiser Permanente(Contractor) — San Ramon, CA       August 2007 October 2007
Provided help desk support, averaged 100 to 150 calls daily; Used REMEDY ticketing system to escalate technical request and reset passwords.                 

Market Surveyor
ItronOakland, CA                                                                March 2004 October 2006
Conducted telephone surveys for PG&E and BART customers; data entry using Excel spreadsheet; Scheduled customers and auditors for appointments; Handled a 4 line switchboard, averaged 100 call daily



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