Objective
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To obtain a position as a Help Desk Analyst, utilizing my 5 years experience in customer
service assistance, administrative
assistants and technical support roles.
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Education
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The Stride Center — Oakland, CA September 2011 — Present
CompTIA IC3 certification
Laney College — Oakland, CA September
2009 — May 2011
Solar Energy certification
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Qualifications
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Strongly Proficient in MS
Office Suite (Word, Excel, Power Point, Access and Outlook); Lotus Notes.
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CompTIA IC3 certification
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Ten Key (7200kph)/Typing
(50wpm)
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Performed office administrative support for al staff level, from front
line to C-level.
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Attentitive to detail.
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Strong communication skills, both verbal and written.
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Excellent phone etiquette and
interpersonal skills.
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Strong analytical skills and
ability to prioritize multiple deadlines.
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Strong organizational and
project management skills.
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Goal-oriented with ability to
handle multiple tasks.
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Experience
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Administrative Assistant
The Stride Center(Temporary Assignment) — Oakland, CA November 2011 — Present
Answered and routed all
phone calls; Averaged 30 calls daily; handle mail sorting; Organize clients
files and account information; Performed general office tasks( printing
documents, faxing , scanning, greeting clients, client outreach, reception functions and
data entry using salesforce.com); Perform any other duties that may be
assigned.
Customer Service Ambassador
Convention Management Resources — San Francisco, CA July 2008 — June 2009
Answered incoming calls
(averaging 100 to 150 calls daily), utilizing the CMR software to resolve
customer issues and provide up to date and accurate information. Booked guest
reservations for individuals and groups. Processed cancellations and
revisions.
Help Desk Analyst
Modis/Kaiser Permanente(Contractor) — San Ramon, CA August 2007 — October 2007
Provided help desk support,
averaged 100 to 150 calls daily; Used REMEDY ticketing system to escalate
technical request and reset passwords.
Market Surveyor
Itron — Oakland, CA March 2004 — October 2006
Conducted telephone surveys
for PG&E and BART customers; data entry using Excel spreadsheet;
Scheduled customers and auditors for appointments; Handled a 4 line
switchboard, averaged 100 call daily
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