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Tatiana Rwodzi

145 17^th Ave NE Battle Field. QA. 87810.  Cell:1(987)546-1230 tatiana@gmail.com

Objective:

I am a hard working and mature individual seeking a full time office coordinating or administrative assistant position capitalizing on my experience and willingness to take on new challenges

Skills and Personal Attributes:

·          Excellent interpersonal and communication skills

·          Positive professional attitude with a focus on attentiveness to detail

·          Engaged, motivated and requiring little direction with capability of working on own

·          Initiative with a go getter attitude

·          Work load prioritization with ability to handle multiple tasks concurrently

·          Teamwork and interpersonal skills

·          Excellent customer relations skills; experience in resolving customer issues

·          Excellent computer skills­ Word, Excel, PowerPoint, Outlook

·          Strong Knowledge of financial software, SAP MR1, Accounts Receivable

·          Upbeat and cheerful personality, have a passion working with people from different cultural backgrounds

·          Creative self-starter and eager to explore new ideas and technologies

·          Proven ability to maintain confidentiality

·          Very flexible schedule as required by the job with A+ attendance and punctuality

·          Strong ability to work effectively in a multicultural environment with diverse communities .

Professional Experience

Participant in an International Cultural Exchange Programme                                                September 2010 – May 2012                  American Institute for Foreign Studies

Seattle, USA

·          Through this program I was able to articulate and share educational, socio-economic, political, religious and cultural differences that contribute to a country's uniqueness

·          Expand knowledge related to the history, culture, geography, economy, religion, educational systems and peoples of countries around the world

·          Foster sensitivity, appreciation and understanding of diversity

Training & Events Coordinator                                                                                                May 2008 – August 2010                        Eskom Utility Company

Johannesburg, South Africa

·          Prepared yearly Training Schedule for a company of 0ver 30 000 employees nationwide

·          Planned and coordinated on-site meetings to include space, catering, audio-visual, . Coordinated office activities and training manuals

·          Developed and recommended office procedures and systems; ensured smooth office operations

·          Processed all invoices, including coding and obtaining authorized signatures. Worked in conjunction with corporate offices to ensure payments to vendors were processed timely and accurately

·          Records and maintains all necessary certifications

·          Took charge in the training & events department by scheduling training, answering questions and processing paperwork.

·          Handled internal & external customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

·          Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Administrative Assistant                                                                                          January 2007 – April 2008                      Eskom Utility Company

Johannesburg, South Africa

·          Provided administrative support to department managers in a variety of capacities including telephone coverage, copier projects, mail handling, supplies control, processing of letters/correspondence, events/meeting planning, report generation, invoice/expense reporting and assisting with completion of specially assigned projects.

·          Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.

·          Managed office filing for accounting, vendors contracts and purchase orders,

·          Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.

·          Responsible for supply procurement for the center including but not limited to office supplies, and catering services

·          Provided efficient customer service to clients.

·          Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

·          Improved communication efficiency as primary liaison between departments, clients and vendors

·          Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

·          Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols

Front Office Supervisor                                                                                           April 2003 – July 2006                             Holiday Inn

Bulawayo, Zimbabwe

·          Ensured that corporate, divisional and departmental policies and procedures are adhered to at all levels

·          Assisted in checking in guests

·          Worked directly with concierge staff

·          Arranged guest travel and transportation

·          Calculated final bills and received payment

·          Responsible for staff scheduling

·          Answered guests' questions concerning hotel facilities and the hotel's surrounding areas

·          Received and send emails (bookings, reservations, transport)

·          Provided assistance in handling customer complaints,

Education

Ms Office Suite                                        South Seattle Community College                           March 2012

Diploma in International Tourism             City & Guilds of London Institute                            August 1998

Software applications

Word, Excel, PowerPoint, LMS

Web design(Dreamweaver CS3),

SAP HR Training & Events R/3, SAP MR1, Accounts Receivable

Interests

Volunteering on a community online radio station,

Actively involved in a non profit charity organization benefiting women & children in Africa, Africa Children & Women Opportunity Org

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