Kerala – 676 256
Personal Circumstance:
Sex: Female
Marital Status: Single
Date of Birth: 10.12.1988
Place of Birth: Kerala, India.
Nationality: Indian
Language Proficiency: English, Hindi, Malayalam
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career objectives & highlights:
Qualifications:
DEGREE
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DISCIPLINE
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INSTITUTE/UNIVERSITY
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YEAR
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|||
B. Tech
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ECE
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Mahatma Gandhi
University
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2006-2010
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|||
Class 12th
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Science
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CBSE
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2005
|
|||
Class 10th
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Science
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2003
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||||
PROFESSIONAL
PRODUCT
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COURSE
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Cisco
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CCNA (Cisco Certified Network Associate)
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TECHNOLOGY
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HARDWARE / PLATFORMS
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PROTOCOLS/CONCEPTS
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Linux
Administration
|
Server installation
Disk Partitioning
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NFS, FTP, HTTP.
LVM, RAID.
|
Basic
Networking
|
Application protocols
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SMTP, FTP, NTP, SSL, DNS, DHCP, TFTP, SIP, etc
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EXPERIENCE
SUMMARY:
Company
|
Mindtree Ltd
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From-Till
|
February 2012 –
Till Date
|
Profile
|
Junior Engineer –
Application Support
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Company
Profile
Client
Roles
& Responsibility
|
Mindtree
is a global information technology solutions company managing and monitoring
large and complex networks which include monitoring devices and link
availability, server management, security management, database management,
network management, desktop management for various customers across India and
abroad.
Electronic
Arts
Key Focus Area:
Ø Administration,
Maintenance and Troubleshooting of various CRM application tools of
Electronic Arts customer support.
Ø
Working with our
ticketing system and managing level 1 and level 2 online support requests
following the incident management process.
Ø
Identifying issues related to application tool
unavailability and initiating steps to restart corresponding server.
Ø
Identifying issues regarding application tools are
due to client side network issues or tool outage.
Ø
Remote monitoring
and diagnostics for identifying network issues using network monitoring
tools.
Ø
Resolve questions
and problems directly through individual efforts or by triaging problems with
account management and services.
|
Ø
Preparing
knowledge base for all the incidents, change and problems resolved. Preparing
SOP (Standard Operations Procedures).
Ø
Escalating to L3
team and working with product vendors for unresolved issues and following up
with them till the closure of the issue.
|
|
Company
|
iCalibrator Ltd
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From-Till
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September
2011 – February 2012
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Profile
|
Linux
Administrator
|
Roles
& Responsibility
|
Key
Focus Area:
Ø
UNIX/Linux user administration.
Ø
FTP creation.
Ø
Security
implementation using ACL's & special file permissions.
Ø
Creating file
system and configure to access it over network through NFS.
Ø
Monitoring system
logs for important messages such as system errors and warnings or hardware
fail errors.
Ø
Managing disk
file systems, server performance, user account creation and granting
file access permissions.
Ø
Creation of
groups, adding user ID to a group as a primary or secondary group, removing user
ID from a group.
Ø
Trouble shooting user's
login & home directory related issues.
Ø
Managing
(adding/removing) disks and partitions (LVM).
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Professional Training
Download Resume Format
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