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MANISHA SINGH

                                                                                   

Career Objective:

To work in a real professional environment that would provide ample scope for personal as well as professional growth.

Summary:

• Proven track record of achieving and exceeding sales objectives.
• Experience of managing all aspects of sales process from prospecting, through contract negotiations and delivery.
• Recognized as a team leader for identifying, targeting and closing new business opportunities by peers and partners.
• Provide leadership, with strong communication skills to analyze client requirements and provide essential solutions to improve efficiencies.

Professional Details:

Work Experience

Company Profile: Global Tech Help                                                                  (Sept 2012- May 2013)

Global Tech Help is a USA Based Tech Support Company, Which Provides Online Tech Support for all kind of software related problems.

Job Profile: Team Leader (Sales)

·         Up Selling Of Online Technical Support to help customers to get the problem fixed.

·         Maintain/Improve Relationship with clients for further references.

·         Finding new and more efficient ways to develop and optimize the activity.

·         Guide employees and motivate them in order to work together for a final goal.

·         Coaching and training.

·         Ensure good quality service,availability,reaction time, up and running systems

·         Interacting with customers over the phone to understand their needs.

·         Responsible for meeting sales targets set forth by the management.

·         Ensure quality communication with internal customer.

·         Handling the MIS & Attendance of the team, Also keeping the sales track of the team.

·         Responsibilities include handling a team of 25 Sales Executive’s and providing customized strategies designed to help customers.

Company Profile: Tech Live Connect                                                              (March 2012- Sept 2012)

Tech Live Connect is a USA Based Tech Support Company, Which Provides Online Tech Support for all kind of software related problems.

Job Profile: Floor Supervisor (Sales)

·         Handling Issues like (Email Trouble Shooting & Virus Issues)

·         Up Selling Of Online Technical Support to help customers to get the problem fixed.

·         Maintain/Improve Relationship with clients for further references.

·         Interacting with customers over the phone to understand their needs.

·         Responsible for meeting sales targets set forth by the management.

·         Ensure quality communication with internal customer.

·         Finding new and more efficient ways to develop and optimize the activity.

·         Guide employees and motivate them in order to work together for a final goal.

·         Coaching and training.

·         Ensure good quality service,availability,reaction time, up and running systems

·         Responsibilities include handling a team of 10 Sales Executive’s and providing customized strategies designed to help customers.

Company Profile: Barclays Shared Services                                                   (Feb 2011- March 2012)

Barclays Shared Services is a global services company, providing access to products, insights and experiences that enrich lives and build business success

Job Profile: Senior Product Consultant

·         Identifying High Net worth clients, proactively developing business and maintaining the existing client base by providing high degree of personalized service.

·         Ensure quality communication with customer.

·         Follow up with the customer to ensure that the customer had received membership program service.

·         Converting hot leads into sale in order to meet given target.

·         Providing excellent customer service to achieve customer loyalty.

·         Inbound UP selling to generate interest in the Bank’s product (Credit Cards, Home Insurance, Saving Accounts, Personal Loans & Current Accounts) and obtain qualified leads.

Company Profile: American Express, Dubai, UAE                                         (May 2010- Nov 2010)

American Express is a global services company, providing access to products, insights and experiences that enrich lives and build business success

Job Profile: Senior Product Consultant

·         Identifying High Net worth clients, proactively developing business and maintaining the existing client base by providing high degree of personalized service.

·         Ensure quality communication with internal and external customer.

·         Follow up with the customer to ensure that the customer had received membership program service.

·         Converting hot leads into sale in order to meet given target.

·         Providing excellent customer service to achieve customer loyalty.

·         Cold call prospects to generate interest in the Bank’s product (Corporate Cards) and obtain qualified leads.

Company Profile: Royal Bank of Scotland, Dubai, UAE                                       (June 2007- April 2010)

Royal bank of Scotland provides a multinational and multilingual environment with employees from over 22 nationalities representing a rich diversity of perspectives, skills and experiences and welcome job applications from enthusiastic candidates who are looking for challenging and interesting job opportunities in a dynamic and global organization.

Job Profile: Assistant Team Leader

·         Identifying High Net worth clients, proactively developing business and maintaining the existing client base by providing high degree of personalized service.

·         Maintain/Improve Relationship with high-net worth clients for further references.

·         Interacting with customers over the phone to understand their banking needs.

·         Responsible for meeting sales targets set forth by the management.

·         Conducting regular proactive sales calls to the assigned lists, to achieve set sales hot leads production target.

·         Cold call prospects to generate interest in the Bank’s product and obtain qualified leads.

·         Ensure quality communication with internal and external customer.

·         Handling the MIS of the teams, Also keeping the sales track of the team

·         Responsibilities include handling a team of 15 Sales Officers and providing customized strategies designed to help clients.

 Company Profile: Baxy Info Sol, Gurgoan, India                                  (March 2006- Feb 2007)

 Baxy Info sol is a BPO set up in Gurgaon, Delhi, India with a seat capacity of 600 working/calling seats in India. They specialize in Sales, Customer Service, Accounting and Finance and all automobile back office work. They also specialize in UK mortgage work.        

                                

Job Profile: Sr. Sales Executive

·         Coordinate with the call centre, telemarketing and marketing dept in conducting market research to determine target markets etc.

·         Responsible for meeting sales targets set forth by the management.

·         Making Outbound Tele Calls to sell the company’s products.

·         Handling the MIS of the teams, also keeping the sales track of the team.

Academic Qualification:

·         B.Com (Hons.) Graduate from Jamia Millia Islamia

·         Passed 12th from Guru Harkrishan Public School

·         Passed 10th from Guru Harkrishan Public School

Personal Skills:

·          Excellent interpersonal, communication and time management skills.

·         Quick learner with an ability to rapidly achieve organizational integration, assimilate job requirements and employ new methodologies. Energetic and self- motivated team player/builder. At ease in high stress and fast paced environments requiring the ability to handle multiple responsibilities simultaneously

·         Strong Analytical and Multi tasking skills

·         Well organized, Sociable and Innovative

Computer Skills:

·         Excellent  knowledge of computer and internet

·         Excellent knowledge of computer based research and lead generation

·         Excellent knowledge of computer Tune up, Virus Removal, Fixing Email Issues.

·         Customer Personal Verification, Royal Bank Of Scotland

Extra Curricular:

·         Played cricket tournaments at intra-school level

         Participated in trekking programs at school level

Personal Details:

·         Name     :  Manisha Singh

·         Address :  Plot No- 309Meera Enclave, Chokhandi Near Keshav Pur, New Delhi

·         Phone    :  +91 9876543210

·         E-mail    :  singh.manisha@gmail.com

·         DOB       :   17/11/1990

                                                                                                                                                        (MANISHA SINGH )

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