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                         CURRICULUM VITAE

                         JAMILA KHATOON

POSITION SEEKING:  IT SUPPORT ENGINEER

Contact: Mob# + 00969876543210 

                 

Jamila khatoon@gmail.com

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Objective:

Seeking a challenging career in the IT industry where I can prove my Professional skills and experience in computer hardware and network related areas.

Educational Qualification:

         

·        Bachelor of (Computer Science) from EIILM University Sikkim.

Professional Qualifications:

·        Cisco Certified Network Associate (CCNA) from ATS New Delhi.

·        Completed  training in Microsoft Certified System Engineer (MCSE) from

ATS New Delhi.

·        Passed diploma in Computer hardware and Network from Jet king New Delhi.

·        Passed Diploma in Computer Software technology from ET&T, New Delhi.

·        Passed diploma in Computer hardware and Network from Jamia Millia

     Islamia New Delhi.

 STRENGTHS

Desk/​Desktop Specialist provide phone and desktop end user support for hardware & software issues.​

Duties include software installs, hardware installs, imaging, permission modifications, troubleshooting network connectivity issues, PDA support, and OS installations.​ 

Having ability to ensure issues are resolved or escalated in a timely manner while maintaining a high level of customer service, provide technical documentation, enforce and update policies and procedures and maintain up to date records.​

8 years’ experience working in a desktop hardware, software and/​or technical support help desk environment supporting all Windows operating systems.​

Proven strengths in strong troubleshooting installation, configuration skill and successful.

Able to work and maintain the relations with staffs and clients on all levels.

Implement a schedule of system backups and database archive operations to ensure data/media recoverability through proper administration of offsite storage and retrieval services

Trouble shoots Hardware Components and Diagnosed the problem,

Installation & Configuration of Windows 98, Windows 2000, Windows XP,

Configuring of Various devices like scanners, web cam, modems Ethernet cards, card reader etc,

                                             AREA’S OF EXPERTISE

      LAN and WAN ,  Hardware and Software , Trouble shooting windows

Database Synchronization , Network Faults Tracking , Server/PC      Configuration

1.Working with Jeraisy Computers & Communication

   Services, Saudi Arabia. (KSA)

 (As IT Technical Support for the Project  – March 2012 to till date)  ( Eastern province principality )

  Job Responsibilities:  

                                                                       

Handled network configurations for new Workstations Joining domains,      updating Antivirus, Installing Atiris, Configuring Internet Explorer and Microsoft Outlook and Copying the user data and was responsible for our complete site .Also handled network cabling as and when required. Installing and Configuring print sharing and setting the printer for offline operation, Configuration of TCP/IP in a LAN network, Data Recovery from a disaster Using safe mode, Recovery console and Emergency Repair Disk Installing peripheral's drivers and Antivirus Software. Duties include installation, upgrade, maintenance, backups and network  security of all related hardware and software of the Windows 2003   servers/workstation. Support site users in issues related to network, Configuration of TCP/IP in a LAN network Configuration of TCP/IP in a LAN network Dynamic Host Configuration Protocol (DHCP) installation and configuration  Windows Internet Naming System (WINS) configuration.  Configuration of Domain Naming System (DNS). Windows 2000 Security including certificate Services. Configure and Using of File encryption

auditing file, folder and Active Directory Objects, Managing Hardware Drives                                              and Drivers  Planning and Setting of Data Backup Installation and Configuration of various Network Devices – Print Server , Duties include installation, upgrade, maintenance, backups and network, security of all related hardware and software of the Windows 2003 , servers/workstation. Support site users in issues related to network, Configuration of TCP/IP in a LAN network. Troubleshooting the MS Outlook Installation and configuration of Network Printers Create and Administer User and Group accounts Co ordinate with the end user to solve the day-to-day issues Coordinating Vendors for procuring the hardware and software for the client
Troubleshooting Hardware and Operating System issues Creating, terminating, modifying, locking user accounts Installation and configuration of Network Printer

2. Worked with Tiger Group of Company in, Dubai, ( UAE )

(IT Support Engineer - Aug 2009 to Dec 2011)

Job Responsibilities:

Responsible for IT Support in a large network comprising of 20 site locations geographically spread across UAE and connected through a mesh of IP and Leased WAN Circuits. Extensive troubleshooting of network, hardware and software environments.
Infrastructure support on Microsoft Windows/Exchange 2003 and Cisco Technologies & Cyberoam.

Executive Support:
Provide Execute IT Support head quarters for Senior Management.
Site Support/End User Computing:
Support site users in issues related to network connectivity, machines connectivity, operating system issues, plotters, scanners, users profiles and viruses/vulnerability related issues.
Helpdesk:
Helpdesk operation, logs tickets from various project sites and providing support to all type of issues relating to clients connectivity, application support exchange emails, operating system, user profile support and other general IT issues.
Ticket resolution either by site visit or fist call fix/remote connectivity. Installation/configuration of network printers, print servers & high-end scanners.
Infrastructure Support:
Active Directory Account management, NTFS permissions, and group policies
LAN/WAN: Network troubleshooting, network printers,
Application Support:
AUTOCAD, Primavera, FSI (facilities management)

Project Execution:
Senior Project team member of site migration team, responsibilities include, Backup/Restore of user data from Old pc to new, profile configuration, outlook and printers configuration. Image machine using standard build process  (Win,7,Vista,Win XP Build)
Part of Exchange migration Team - User’s mailbox migration (different exchange environments) and outlook profile setup.

3. Worked with Al-Khaleej Computers, Saudi Arabia

(As Network Technical Support for the Project  Sep 2005 to Sep 2008.)

Job Responsibilities:-

Installing and configuring Windows 2003 server and professional Operating system

Configuration of Shared folder security system.

Domain Install and configuration

Creating of Domain User Account and groups

Installation and Configuration of Network printers and sharing the printers to users.

Administering and Troubleshooting of network printers

Administrating print services

Initial configuration of Cisco Switches, Access point

Configuration of TCP/IP in a LAN network Configuring TCP/IP protocol on Windows98, 2000.xp, vista.7 clients for network connectivity.

Configuration of Catalyst 2950 and 3550 series switches

Creating VLAN  (virtual LAN)

Backup and Restore the CISCO IOS and Router Configuration

Test and assure the quality of newly assembled or supplied systems and spares

Setting up windows2000 professional and Windows Xp Windows7,Vista, professional as network client operating systems

Duties include installation, upgrade, maintenance, backups and network security of all related hardware and software of the Windows 2003 servers/workstation

Involved in networks/Pc support for a 3000 node local area networks and responsible for the daily operation, monitoring, troubleshooting and maintenance of the local area network and Desktop support.

Installation & configuration, upgrade, troubleshooting and maintenance of wireless LAN and wireless access point (Hp pro curve & hp420 )

Creating of  Certificate Authority for users to access wireless LAN in office

Structural cabling (EIA/TIA 568 A and B) and crimping, Punching (straight, cross over, rollover, cable for gigabyte switch).

Microsoft windows 2000 file system (NTFS and FAT)

Configuration of shared folder security system        

Planning and implementation of Active Directory Structure

Creating Organizational Units and Their Objects

Administrating Windows 2000 Using MMC

Modify Properties of user accounts Including Roaming

Installing and Configuring Print sharing and setting the Printer for offline operation

Configuration of TCP/IP in a LAN network

Dynamic Host Configuration Protocol (DHCP) installation  and configuration

Windows Internet Naming System (WINS) configuration

Configuration of Domain Naming System (DNS).

Windows 2000 Security including certificate Services

Configure and Using of File Encryption

Auditing file, folder and Active Directory Objects.

Managing Hardware Drives and Drivers

Planning and Setting of Data Backup

Data Recovery from a disaster Using safe mode, Recovery console and Emergency Repair Disk

Configuration of FTP Telnet services.

4. Worked in STC (Saudi Telecom Company), KSA

(As Technical Support Engineer for the Project)

 Job Responsibilities:

Handled network configurations for new Workstations Joining domains, updating Antivirus, Installing Atiris, Configuring Internet Explorer and Microsoft Outlook and Copying the user data and was responsible for our complete site .Also handled network cabling as and when required. Installing and Configuring print sharing and setting the printer for offline operation, Configuration of TCP/IP in a LAN network, Data Recovery from a disaster Using safe mode, Recovery console and Emergency Repair Disk Installing peripheral's drivers and Antivirus Software.

Installation and Configuration of various Network Devices – Print Server.

Duties include installation, upgrade, maintenance, backups and network security of all related hardware and software of the Windows 2003 servers/workstation. Support site users in issues related to network connectivity, machines connectivity, operating system issues, plotters, scanners, users profiles and viruses/vulnerability related issues

5. Worked in Nahil Computer Company in Saudi Arabia

    (As IT Support Eng. since Dec 2004 to Sep 2005.)

   Job Responsibilities:

         

Worked for Aramco project in the field of Support of Computer hardware and day to day problems of user.

I was also involved in the Mobily project in the Kingdom and for providing support I have visited Jeddah, Khobar, Makkah, Taif, Tabuk, Damman, and Riyadh, Al Hasar, Hafuf, Jubail etc

I am competent to handle all types of HP product viz, HP desktop, All kinds of HP printers, HP scanners, installation and configurations and day to day Troubleshooting of computer hardware’s .

6. Worked in Acmic InfoTech Company in New Delhi

    (As Hardware and Network Support Feb 2003 to Feb 2004)

   Job Responsibilities:

Manage backup, security and user help systems

Consult with Users, Management, vendors and technicians to assess computing needs and system requirements.

Develop computer information resources, providing for data security and control, strategic computing and disaster recovery.

Review and approve all systems charts and programs prior to their implementation.

Evaluate the organization’s technology use and needs and recommend improvements, such as hardware and software upgrades.

Maintain needed files by adding and deleting files on the network server and backing up files to guarantee their safety in the event of problems with the network.

Installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Troubleshooting system and network problems and diagnosing and solving hardware/software faults.

Conducting electrical safety checks on computer equipment.

Provide training to clients in the use of system and applications as related to Internet.

Replacing parts as required.

Answering user inquiries regarding computer software or hardware operation to resolve problems.

Providing support with all security systems like CCTV cameras Video recordings, and all kind of sensors.

Installing and configuring computer systems, Monitoring and maintaining computer systems and networks.

Blocking and Unblocking of suitable rights assign to users as per their requirements.

Assembling Dissembling and configuration a new PC Installation, configurations, and troubleshooting of Microsoft OS and NT Configuring outlook express and MS outlook for e-mails. Setting up new networks for internet cafes, troubleshooting for Modems etc.

Multimedia Internet Fault findings up to card level,Inter department support and reporting to managers, Day to day trouble shooting problems of PC,Managing Network sharing resources, creating users and security in Win NT,server/workstations,/ win 2000, 2003, cabling and across cabling, Troubleshooting of day to day network problems and rack installations.

                Interpersonal skills:

Control and flexibility in complex and stressful situations.

Results oriented team leader with good communication skills and a creative problem solving approach.

Innovation to develop strategies and solutions to satisfy the    customer and optimize performance, working   

Keenly on relationship building with both customers and employees

Dedication and excellence through courses and self-study to improve personal and technical skills.

Had exposure to a variety of vendor technologies and opportunity to manage various relationships,

Lingual skills include fluency in English, Hindi and Urdu.

                  Personal Details    

      Name                         :        Mohammad Asif

     Date of Birth               :        21^st Mach 1985

     Sex                            :        Female

     Marital Status             :       married

     Nationality                 :        Indian

  

     Personal Interest :                Accept Challenges & Find Solutions

     Languages known       :        Arabic, English, Hindi, and Urdu 

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