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Curriculum Vitae

 INDIRA MANI
No.63, OM NIVAS 
Nehru St         
Pudupet           
Lawspet
Pondicherry – 605041
Phone: +91-9840250439
Email : indira@yahoo.co.in
OBJECTIVE
Seeking a career in an organization having an environment that encourages continuous learning and provides exposure to new technologies and to utilize my software testing skills. Willing to learn and work with sincerity and dedication.

 SUMMARY
Ø  Highly motivated Software professional with experience in testing with manual and Automation.
Ø  A self-starter with a positive attitude, willingness to learn new concepts.
Ø  Clear written and oral presentation of ideas, proposals and concepts.
Ø  Good Understanding of the Software Development Lifecycle and Configuration Management.
Ø  In depth knowledge in Manual testing Process.
Ø  Experience in creating Adaptable and Reusable test scripts in WinRunner, Load runner and Test Director and expertise in handling unexpected events occurring during a test run.
Ø  Good Experience in conducting Regression testing with both manual and automation.
Ø  And involved in Functional, Performance and System Testing.
Ø  Knowledge over Quality process SEI CMM.
Ø   Expertise in Backend testing process involving various data retrieving queries, views and PL/SQL stored procedures for systems using Oracle/SQL databases.
Ø  Capable of working in a group as well as independently with excellent communication skills.
Ø  Good technical, presentation and time management skills.

TECHNICAL SKILLS


Programming Languages           :           C
Database                                   :           MS Access, SQL Server
Operating Systems                    :           Windows 95, 98, 2000, XP
Ms Office                                 :           Word, Excel
Testing Tools                            :           WinRunner, Load Runner and Test Director 8.0
Certification Course  
Manual Testing, Automation testing (Win Runner, Load Runner, Test Director)


WORK EXPERIENCE


Undergoing Training in Softsmith Infotech PVT LTD.
Having work experience in
Ø  HCL BPO                                  – Technical Support Officer
Ø  RELIANCE INFOCOMM LTD   – Team Leader
Ø  BPL MOBILE CELLULAR LTD – Customer Care Executive


PROJECT EXPERIENCE SUMMARY

1. Softsmith Information Repository

Description:

Softsmith Information Repository is an application developed for maintaining the employee details of an organization. This is a web based Microsoft dot net application that uses MySQL as its primary database. The target users for this tool are the members of Softsmith Infotech.
Role
As a Testing team member involved in
  • Writing Scenarios and Test Cases
  • Test Case Review
  • Functionality Testing
Testing Method: Manual Testing

2. QA Monitor

Description:

QA Monitor is a complete test management tool that provides end-to-end management of test activities, right from planning stage to bug tracking stage. This is a web based Microsoft dot net application that uses MySQL as its primary database. The target users for this tool are the test team members of any organization, irrespective of the industry type.
Role
As a Testing team member involved in
  • Writing Scenarios and Test Cases
  • Test Case Review
  • Functionality Testing
Testing Method: Manual Testing


WORK EXPERIENCE SUMMARY

I.  RELIANCE INFOCOMM LTD.
   Designation: Team Leader – Customer Care
   Reporting to: Cluster Head, Functionally to Customer Care Head
   Period   : Dec 2003 to till date

 Responsibilities:
  
Responsible for increasing ARPU of RIM Post and Prepaid Subscribers in Pondicherry.
   Responsible for ensuring resolutions for Customer complaints at all touch points.
  • Identifying High ARPU and long tenure customers and maintaining direct relationship with customers by categorizing them into Platinum and gold Customers.
  • Managing Churn for the entire Cluster. Responsible for the Service process from each touch points in and around Pondicherry.
  • Engage, equip, and lead all front end staffs with appropriate training, and refreshing on the new products and process involved, motivating them during crisis
  • Adding value and revenue to the company's business by Retentions of postpaid Subscribers. Responsible for Conversions of Prepaid Grace period Subscribers to Active base.Responsible for Daily MIS on Complaint management at three touch points in Pondicherry.
  • Responsible for Allocation of Customers base as per the payment pattern.
II. BPL MOBILE CELLULAR LTD.

  Designation: Customer Care Executive
   Reporting to: Cluster Customer Service Head
   Period   : Aug 2002 to Nov 2003
      JOB PROFILE:
  • To act as a central hub in Customer care. Approval for new postpaid Connections (Verification).
  • Coordinating with FI executives to complete the same within the TAT.
  • Updation of Completed Cases and new activation of Post paid tariff plans in Call registration System & Business Support Control System.
  • Managing the MIS for the benefit of the entire organization in terms of customer complaints. Conducting training for new Executives on Product Knowledge, Telephone Handling Skills and Process Knowledge & Periodical refresher training
  • Handling telephonic subscriber queries and complaints and resolving the same within Target Turn around Time.
  • Handling customer correspondence regarding queries, complaints, and bill disputes and cancellation and ensuring resolution within the stipulated time.
  • Coordinating with the various Departments including Sales, Marketing, Billing, Accounts etc to facilitate customer query resolution and Information Sharing.
  • Pro-Active calls to subscribers to enhance customer satisfaction. Responsible for achieving the Service Standard Parameters
  • Telecalling to Grace period prepaid Subscribers for converting them to the active base. Handled Counter sales of Prepaid Recharge Vouchers and Starter packs to the walk – in Customers.
ON THE JOB ACHIEVEMENTS 
  • Awarded twice as the best Customer care Executive in Tamilnadu Circle with BPL Mobile Cellular Ltd.
  • Secured the First place in Internal Circle Rankings for highest percentage achievement in Post - Pre Migration with Reliance.
  • Coordinated successfully in CCP’s conducted at Pondicherry with BPL mobile.

EDUCATION

  • Master of Science – Econometrics(Mathematics + Economics) from Pondicherry University (2000 - 2002)
  • Bachelor of Arts   - Economics from Pondicherry University (1997 - 2000)
  • Bachelor of Arts   – Hindi 

PERSONAL PROFILE

ATHER’S NAME         : Mr. A. Mani
DATE OF BIRTH        : 1st April, 1979
SEX                             : Female
NATIONALITY          : Indian
LANGUAGES KNOWN   : English, Tamil & Hindi

DECLARATION


I hereby solemnly pledge that all the information furnished above is true to the best of my knowledge and understanding
India Mani

Date     :
Place    : 
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