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ARUN ANTONY
MBA (Lean Operations & Systems)
B.Tech(Electronics and Communications Engineering)
mail4arunantony@gmail.com
+91- 9902058342 (M)
+91- 9544135545 (M)


 

OBJECTIVE

A challenging career that will enable me to exhibit my professional competency to the zenith and will also enable me to expose my talents to the maximum for the good of my company and for myself through the way of success.



WORK EXPERIENCE

Company Name :
Reliance ResQ (Service wing of Reliance Retail Ltd)

From :
03.09.2012
To:
12.05.2013
Duration:
8 months

Designation :
Assistant Manager, After Sales Services & Operations





Responsibilities :
  • Responsible for managing allocation, distribution and closure of installation/service calls.
  • Effective management of each calls which escalates from non-conformity and analyze the seriousness and take appropriate actions to achieve customer satisfaction.
  • Mentoring of service staffs of SBP and ensure least attrition.
  • Lead generation and Achieving Revenue targets and service standards set by H.O.
  • To visit customers in case of escalations and personally ensure re-addressal and their by customer satisfaction.
  • Take care of the Operational, Financial, and Managerial aspects of profit center.





Experience :
  • Hands on experience in SAP CRM, M&M, Vendor management, R/3, DSS.
  • Met more than 100 customers as a part of Sampark Visit and taken feedback and ensure customer satisfaction.
  • Mentoring and Grooming of Engineers and helping them to achieve their target and performance.
  • Effective handling of customer escalation calls in co-ordination with retail stores, delivery centers and vendors.
  • Effective co-ordination between Digital stores and Delivery Centre for providing timely service to customers.
  • Helping out the SBP to achieve their target for selling Accessories, Services and Extended Warranty.


EDUCATIONAL QUALIFICATIONS

Degree/ Certificate
Institution
Year of
Passing
Board/University
Marks (%)
MBA
Christ University Institute of Management
2012
Christ University, Bangalore
63.4
B-Tech
(ECE)
Viswajyoti College of Engineering and Technology
2010
Mahatma Gandhi University, Kerala

63.2
12th
St. John The Baptist Higher Secondary School,  Nedumkunnam
2006
Kerala State Board
84
10th
Baselios Higher Secondary School Kangazha
2004
Kerala State Board
83.5

TRAININGS

Sl No
Title
Organization
Period
SAP Training (in S&D module)
CUIM
3 months
Six Sigma Green Belt Certification
KPMG
4 days
Project management workshop
CUIM
3 days
Business case Simulation workshop
IIM
2 days









INTERNSHIPS  AND  PROJECTS

1.   Impact of Third Party Logistics(3PL) in supply chain management with respect to Indian scenario. ( 6 months :- Oct 2011- Mar 2012)
        Research about the impact/benefits of using 3PL providers, reasons why customers outsource or elect not to outsource, how customers select and manage 3PL providers, overall satisfaction rate of the customers, the major challenges in implementing the 3PL services.

2.   FACT Cochin –Logistics Management and Enchancement of Conveyor Belt System
     (2 months:- April-May 2011)
       Study on the tedious and expensive raw material handling in FACT and methods to enhance the performance of conveyor belt system in Q10 berth along with the Pareto chart analysis of faults occuring in conveyor belt system.

3.    Organisation structure study – HMT, Cochin, Kerala ( 1 month:-  May 2010)
Studied about the various oraganisation structures,products,financial status and management strategies of HMT

4.      Robo Mapper(Robotics)  ( 2 months:-  Dec 2009-Jan 2010)
A wireless robotic machine which can be used for minefield exploarions, surveillance,ROV etc by programming using PIC 16F-873

5.    Automaic Heartbeat and Temperature Sensor (2 months:-April- May 2009)
Heartbeat sensor which senses the change in opacity and measure the value by OPAmps and potentiometer along with the temperature sensor LM35
KEY SKILLS

SAP CRM,R/3

STRATEGIC DECISION MAKING

CUSTOMER SERVICE

SIX SIGMA

MAN MANAGEMENT
C
MS PROJECT
MS OFFICE
PHOTOSCAPE
WINDOWS
SPSS
DSS



ACHIEVEMENTS

·        Revenue district handball  runner up at school level.(2002-2003)
·        Drishya 2010 1st prize in Aaja Nachley Dance competition.(2010)
·        Blossoms 2010 MIME 1st prize in university level.(2010)
·        2010 junior Basketball winners in college level.(2010)
·        IETE Student’s Forum Member.(2009-2010)
·        Member of first ever Flash Mob held in Kerala.(8-8-2009)

INTERESTS

   Photo Editing, Sports, Dance

PERSONAL DETAILS

Date of Birth                 :  30/08/1988
Gender                           :   Male
Language Known         :   English, Malayalam, Hindi              
Permanent Address      :   Madathikattukunnel (H). Kadayanikadu. Kottayam.686550        
Marital Status               :   Single


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About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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