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Ajay Verma
H no. 336
Shanti Nagar
Yelahanka
Bangalore 560125

PH – 57676137,9845363014


ajay@yahoo.com

PROFILE:
Result -oriented dependable professional experience in customer service and sales. Excels in fast paced environment as well in supervising and motivating staff productivity to meet companies mission in International and competitive market. Work well independently and as a part of team committed to excellence.



BEHAVIOURAL COMPETENCIES :

Ø  Smart and businesslike in appearance
Ø  Strong voice with assertive manner
Ø  Enthusiastic and self-motivated providing a positive contribution to the team
Ø  Composed, able to remain calm under pressure
Ø  Ability to be an effective communicator
Ø  Resourceful and adaptable
Ø  Good attention to detail
Ø  Friendly, approachable and diplomatic
Ø  Mature and confident person with sense of humor
Ø  Sociable


EXPERIENCE (Present) : From 2003 to Present

                       
                                    Asst Front of House Manager
                                    P&O Cruises
                                    Richmond House
                                    Terminus Terrace                                                                                                          Southampton SO14 3PN
                                    London (U.K)





JOB RESPONSIBILITY:
                  
Ø  Communicating and dealing on a personal level with European and Non European citizen.
Ø  Conducting briefing on a daily basis to discuss ship’s activities and schedule.
Ø  Smooth Check In and Check Out.
Ø  Request for cabin upgrade or change, and to increases Average Room Revenue.
Ø  Handling packages request.
Ø  To ensure smooth and correct transaction in Foreign Exchange.
Ø  Handling passenger’s complaint’s and comments and other matters like Accident on board or ashore, insurance claim, luggage indemnity.
Ø  To leas with administration manager to clear immigration for all Non European passengers on board.
Ø  Motivating team to increase the comment’s score around the fleet.

EXPERIENCE (PAST) : From 1999 to 2003

                                    Head Concierge
                                    Taj Group of Hotels
                                    Taj West End
Race Course road
Bangalore – 560001

EDUCATION :

Ø  1996 Passed Senior School Examination from
K.V Malleswarm

Ø  1996 to 1999 Hospitality Management course from
Taj Group of Hotels.

Ø  Industrial Exposure Trainee from Taj Group of Hotels in Front Office, Food and Beverages Service and Facilities and maintenance.

Ø  Attended Stonebow(U.K) training sessions in Customer Service and Team Building.                                                                                                     

PERSONAL DETAILS:


                                    Date of Birth : 05th June 1976
                                    Father’s Name :.M.D.Verma.

           






                       
                         


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