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Rajdip Basu      
21A, Chittaranjan Avenue, Kolkata – 700017. (West Bengal)
Ph. (033) 24637463, Mobile: 09830340339
Email: rajdip@rediffmail.com, Alt. ID: rajdip@yahoomail.com

JOB OBJECTIVE


Seeking middle level assignments in Sales / Customer Service Operations with a reputed organization.

PROFESSIONAL PROFILE
Ü A Commerce Graduate with 4 years of experience in Sales / Retail Operations / Customer Service.
Ü Currently employed as Department Manager with Shoppers’ Stop Ltd.
Ü Adept at devising and implementing result oriented plans to achieve sales targets; Resourceful at managing stock turn around as per retail standards.
Ü Proficient at providing value added customer service by resolving customer issues & ensuring their satisfaction with the product and the service norms.  
Ü A self-starter and team player with effective communication and interpersonal skills.

ORGANIZATIONAL EXPERIENCE


SINCE Jan’03                                                                                                                                                                                                    SHOPPERS’ STOP LTD.
-      joined as Customer Care Associate and rose to the designation of Department Manager.

Sep’01 to Jan’03                                                                                                                                                                                              TATA RETAIL ENTERPRISE LTD.
AS SALES ASSOCIATE
                       

Key Performance Areas


Sales & Product Promotion

Ü Supervising the team members in conducting sales promotion activities for achieving the pre-defined sales target.
Ü Organizing promotional activities like campaigns, camps, in shop promotions & customer loyalty programs for enhancing market visibility & achieving better market reach.

 

Retail Operations

Ü Implementing merchandising activities like display, stock arrangement in an attractive manner to create effective visual impact for higher conversion and maintain a high end store image.
Ü Managing the department operations; effectively liquidating slow moving stock, increasing stock performance ratio.

 

Customer Service

Ü Interacting with customers & updating them with the prevailing trends & designs in vogue for promotion of the shop products.
Ü Handling various customer issues & complaints ensuring their satisfaction with the product to enhance & sustain business.

 

Significant Accomplishments

 
At Shoppers’ Stop Ltd.
Ü Managing the team of 30 executives.
Ü Opened 2 new stores and set up the arrangements in stores.
Ü Instrumental in developing the sales counters as best in visual merchandising.
Ü Appreciated as best Customer Care Associate.
Ü Distinction of achieving 110 % of sales target.  Got 2 promotions in 2 years. First as a team leader then as a department manager.

At Tata Retail Enterprise Ltd.
Ü Achieved the sales target of 120% during the tenure.
Ü Distinction of becoming the Best Sales Associate for achieving the sales target.
Ü Managed the operations of stock room for period of 3 months.

IT SKILLS

Operating System                                                          :                                               DOS, Windows 95 / 98 / NT, UNIX, Linux
Language                                                                                  :                                               C, C++
RDBMS                                                                                      :                                   SQL

ACADEMIC CREDENTIALS

Ü B.Com. (Hons.) from University of Calcutta in 2001.
Ü Higher Secondary from W.B.C.H.S.E. in 1997.
Ü Madhyamik Examination from W.B.B.S.E in 1995.

IT QUALIFICATION

Ü Certificate in Webcentric Computing from NIIT in 2001.

DATE OF BIRTH: 16th January 1979




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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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