BPO Resume Format For Experienced

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                                MOHD ANEESUDDIN AHMED

E-Mail: mohd.anees2108@gmail.com ~ Mobile: 9290698563

Azizbagh, Mallepally, Hyderabad – 500 006.

PROFESSIONAL PROFILE

≈     A result oriented professional with over 3 years of experience in BPO business processes, facilitating high-quality customer services, etc.

≈     Competent in assessing and implementing effective CRM solutions with an aim to improve customer contentment and consequently customer loyalty, repeat and referral business.

≈     Proficient in managing & leading teams for running successful process operations & experience of implementing procedures, service standards for business excellence.

≈     Expertise in successfully ramping business assignments; while working in close coordination with clients and ensuring effective service deliverables.

≈     A keen planner, strategist & implementer with expertise in establishing & managing entire operations with key focus on top line & bottom line profitability by ensuring optimal utilisation of the resources.

CAREER CONTOUR

ADP (Automatic Data Processing)                Process Associate               Since Jun’10 to Jan’13

Fortune 9” Raj Bhavan Road, Somajiguda,                                                      Hyderabad – 500 082.

Phone: +91 4067570000

ADP is one of the world's largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world with about $10 billion in revenues and approximately 570,000 clients.

Key Deliverables:

Operations Management

≈    Mapping clients’ requirements and coordinating in developing and implementing processes in line with pre-set guidelines.

≈    Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.

≈    Manages the eAccess /Seibel Cases and resolves all ADP Client Issues and provides support to all the Major Accounts / National Accounts Client Service Centers.

≈    Resolve and/or troubleshoot all issues related to Client Services and provide complete solutions to enhance Client Satisfaction.

≈    Resolve and/or troubleshoot all issues related to Client Services and provide complete solutions to enhance Client Satisfaction.

≈    Process cases in a timely manner to achieve agreed productivity and quality targets (as amended or notified from time to time) on all the tasks worked. When pre-authorized and requested, work additional hours to meet peak volumes.

≈    Demonstrate the ability to balance priorities and manage multiple tasks simultaneously.

≈    Remain up to date on the Process Updates and ensure 100% Quality

≈    Remain up to date on current and emerging technological trends, and communicate these trends as appropriate.

≈    Complete all required elements as outlined in the individual training and development plan.

≈    Support Leadership Team in all the process initiatives and strive for Process Improvement

≈    Performs other related duties as assigned and adhere to the ADP norms.

≈    Actively support team and proactively promote ADP family ethos

≈    Taking Process Update calling from BU (Business Unit)

Basic Function:

Manages the Eaccess Cases/Seibel and resolves all ADP Client Issues and provides support to all the Major Accounts Client Service Centers and / or National Accounts Client Service Centers. Coordinates with U.S. based (client-liaison) Regional Office Champions through Team Leaders to ensure the accuracy, timeliness and overall effectiveness of resolving client issues.

MEC                                                     Accountant                                  Since Jan‘ 08 to Dec’09

Mallepally,

Hyderabad 500 006.

Key Deliverables:

Operations Management

≈    Maintaining records on excel sheets.

≈    Day to Day Correspondence Book Keeping.

≈    Follow-Up and resolve incorrect payments in a timely manner.

≈    Preparing and Reporting Weekly Receivables and Outstanding to the Management.

≈    Responsibility for processing accounts activities.

≈    Allocation of incoming payments on a daily bases

SCHOLASTICS

MBA                                          Osmania University, Hyderabad                      65%                 2012

B.Com Computers                    Osmania University, Hyderabad                      72%                 2007

Intermediate (CEC)                  Anwar-ul-loom college                                     63%                 2004

SSC                                          Mohsins Educational Academy                         60%                 2002

Computer Proficiency:

≈    Operating Systems: Windows 2003, XP professional, Windows 8.

≈    Applications: Tally, Focus, Wings, Page tree. MS-Office, Eaccess, Citrix, Mainframes.

≈    Typing Speed: 35-45 WPM

≈    Ms Office , DBMS, hardware.

≈    Well versed in accounting packages (tally, focus, mayoub, wings, peachtree ex. Generation)

≈    Certificate of Training of CompTIA from National Institute of Information Technology (NIIT).

≈    Certificate of Excellence participation of Intel & NIIT in PC TECHNICIAN from NIIT.

≈    Diploma in Systems & Networking from NIIT.

≈    Diploma in MCSE and MCITP from Zoom technologies.

Strengths and Hobbies

≈    Excellent communication and negotiation skills.

≈    Proven problem-solving skills in crucial situation.

≈    Work effectively under pressure.

≈    Quality oriented mind set with quick perception.

≈    Team player, flexible and hard-working.

≈    Riding Bikes & Surfing on net.

PERSONAL DOSSIER

Date of birth                               : 21-08-1986

Father’s name                             : Mr. Mohammed Mohiuddin

Languages known                         : English, Hindi & Urdu

Marital status                              : Single

Place: Hyderabad

Date:                                                              (MOHAMMED ANEESUDDIN AHMED)

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