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HANK HICKS

817 657-9876

309 Shirley Way Bedford, Texas 76001

hank@yahoo.com

 

SUMMARY OF QUALIFICATIONS

·          Experienced IT Consultant/Business Analyst/Quality Analyst with over 24 years of experience Proficient delivering quality services in both private and public industries.

·          20 years experience in Oracle Development using PLSQL/SQL

·          Act as a liaison between client and technical solutions/support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.

·          Drive the requirements gathering process for the website.

·          Proficient using User Stories, Business Rules and Process Flow Diagrams

·          Apply extensive knowledge of the client's business and industry to develop requirements specifications.

·          Proficient  using Quality Center and Test  Director for creating and maintaining the projects

·          Proficient in using Crystal Reports.

·          Experienced in functional, regression, ad-hoc, system, integration, usability, and performance testing

·          Experienced in Reporting and Tracking Defects by using Bug Tracking tool such as Test Director

·          Expertise in converting user requirements from a functional requirement specifications to build the testing life cycle, including writing test plans to ensure requirements traceability, test cases, test scripts and executing the test scripts.

·          Possess good leadership skills necessary to deliver projects on time in a fast paced team environment.

·          Experienced in delivering business solutions to support the strategic directions of the organization by participating in major installations, upgrades, conversions and GAP analysis. 

·          Experienced in designing detailed interface systems for use of front-end or back-end systems.

·          Proficient in SDLC procedures from basic design procedures to intricate testing in UAT, System, QA and implementation phases.

·          Experience in Agile Testing Environment.

·          Skilled at working as a liaison between business owners and IT personnel to develop a joint vision.

·          Extensive SAP training for the complete system migration and data conversion of over 2.5 million commercial and residential customers.

·           Experience using Test Director, Windows, Oracle Financials, SAP, IDX, SharePoint, Microsoft Office suite, SQL

 

 

ACADEMIC CREDENTIALS

Completed HITECH certification program at Delgado Community College.

        Competencies:

·         Interact with end users to diagnose IT problems and implement solutions.

·         Document IT problems and evaluate the effectiveness of problem resolution.

·         Support systems security and standards.

·         Assist end users with the execution of audits and related privacy and security functions.

·         Incorporate usability principles into ongoing software configuration and implementation.

·         Ensure that the hardware/software “fail-over” and related capabilities are appropriately implemented to minimize system downtime.

·         Ensure that privacy and security functions are appropriately configured and activated in hardware and software.

·         Interact with the vendors as needed to rectify technical problems that occur during the deployment process.

·         Work with the vendor and other sources of information to find the solution to a user’s question or problem as needed.

In Graduate Program at Grand Canyon University for Master of Science in Healthcare

University of Dayton: BS in Computer Science

Certified Mediator    (North Lake College 9/03-5/04)

        Certified Mediator (Dispute Resolution, Arbitration, Conflict Resolution)

 

PROFESSIONAL EXPERIENCE

05/2011- present            Premera Blue Cross,                                             Seattle Wa.

Business Analyst (contract)

·          Work closely with Technical SME's to help facilitate requirements gathering sessions, review input from SMEs and write detailed requirements for all aspects, including data mapping, application dependencies, and procedural changes required of those using the test environments

·          Involved in the installation of Camouflage application used for masking the sensitive data in healthcare based on the HIPPA Privacy rules and HIPPA Security Act.

·          Responsible for the development of business requirements for  an eBusiness project which include Ecommerce project using Agile/Scrum methodology

·          Developed business requirements and technical requirements for converting transaction records from 4010 to 5010.

·          Use Team Foundation Server (TFS) as a repository for scrum documentation build and HP Test Director for developing test cases and test scripts.

·          Assisted in the design of wire-frames for Ecommerce initiative.

·          Responsible for the strategy, product roadmap and prioritization of projects and enhancements

·          Work with other departments to help prioritize projects and assist in developing accurate User Stories in support of the development cycle and employ scrum teams to implementation of the user stories

·          Responsible for reviewing data structure for Siebel (CRM) system, FACETS (health care billing system), Provider Information Management System (PIMS) in order to identify he personal healthcare information (PHI).

·          Used SQL*Server Management Studio to conduct data analysis for existing sensitive data with all environments

·          Developed analysis reports for MedVantage using SQL*Server Management Studio

·          Utilized Visio to develop a descriptive architecture and functional document of company’s process in order to understand and communicate new processes with the client.

·          Used Share Point as a repository of documents 

·          Developed statistical analysis reports for MedVantage doctor search using SQL*Server Management Studio

·          Utilized SQL*Server Management Studio for creating tables and importing data from a flat file into the tables.

    

03/07 -  01/2011                  LabIns                                                                   Rochester, MN                                   

Business Analyst (contract)

·          Develop process models/ workflow models using Visio.

·          Gather appropriate requirements and specifications for improving the functionality of the GE Flowcast Billing System (GE IDX BILLING)

·          Responsible for developing BRD and TRD for several modules (TES, BAR, PCS, REG) and AES (preprocessor for IDX).

·          Modify, develop, write and implement report solutions to provide customized reports and presentations as requested using Crystal Reports and SQL.

·          Developed SQL and PL/SQL code under Oracle 11g platform.

03/10 -  07/10                       U. S. Census Bureau                                          Bedford, TX                                         

Business Analyst (contract)

·          Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews

·          Performed GAP analysis on current approach for obtaining household information.

·          Develop process models/ workflow models using Visio.

·          Responsible for conducting review sessions for implementing process models.

·          Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws

·          Responsible for tracking the progress of the project to completion and ensuring the requirements have been met.

·          Performed analysis on selected address to determined which samples passed or failed, and maintained records for quality control verification

·          Developed reports using SQL and Crystal Reports for upper management review.

·          Complied with accuracy standards while maintaining high production rates.

05/09 – 12/09                       TXU Electric                                                                         Irving, Texas

Business Analyst  (contract)

·          Review SAP ISU and CRM IC Operations and Functionality

·          Performs account corrections including re-bills, adjustments, clearing of transaction and billing failures

·          Responsible for resolving and negotiation of escalated customer of issues /complaints forwarded from the call center or other groups within customer.

·          Performs all company, legal and regulatory guidelines in response to customer issues

·          Developed AD Hoc reports using SQL.

02/08 – 4/09                         Ameripath                                                                            Addison, Texas

Project Manager /Program Business Analyst  (contract)

·          Liaison between the IT Operation team and the Corporate Billing Operation group and Clinical Laboratories in order to gather  appropriate requirements and specifications for improving the functionality of the GE Flowcast Billing System (GE IDX BILLING)

·          Worked on several modules (TES, BAR, PCS, REG) with in IDX.

·          Responsible for maintaining updates to SharePoint

·          Ensures issues are identified, tracked, reported on, and resolved in a timely manner

·          Prepared Business Requirement Documents and Technical Design Documents based on the requirements identified by the IT Operations , Corporate Billing and Clinical Laboratories

·          Created test cases and scripts based upon documented business requirements and test plans

·          Knowledge with HIPAA electronic transaction files (837, 834 files)

·          Assisting in the documentation of the  workflow process for  EDI process using VISIO

·          Developed business and technical documentation for software enhancements of EDI process

·          Claims experience with Medicaid and/or Medicare

·          Responsible for conducting BRD and TDD design review sessions.

·          Documented existing billing workflow using Visio and assess existing gaps between billing needs and Billing Information System (BIS) software functionality.

·          Developed heath care reports using SQL under a Unix platform using Oracle tools.

·          Management of incidental tickets resulting from errors using Mercury Test Director Quality Center

02/07 – 12/07                       Verizon                                                                  Richardson Texas

Project Manager /QA Analyst (contract)

·          Work with project teams to understand the scope of implementation activities and project interdependencies.

·          Responsible for analyzing contractual specs and terms and conditions base on Verizon Servicing guidelines.

·          Responsible for the creation and development of detailed Assessments, Audit Plans and Test events documentation which outlines audit approach, scope, entrance/exit criteria, assumptions, audit cases and schedule.

·          Responsible for tracking the progress of the project to completion and ensuring the requirements meets the stated strategic goals for the product and/or implementation.

·          Create manual test cases and scripts within the Mercury Test Director based upon the test plan

·          Partnered with developers and managers to ensure test plans covered business requirements.

·          Report any business risks to management that became a show stopper during the audit.

·          Assist in identifying errors in with the Verizon Billing System that would prevent the future products from being processed correctly. 

·          Executed functional, and regression testing for E-commerce application

·          Generated weekly status reports outlining audit progress and conduct weekly audit status calls..

·          Work closely with Customer Premise Support group (CPS) PD and IT organizations on Computer Premise Equipment (CPE) schedules, priorities, issue resolution, audit planning, and audit status reporting.

·          Participate analyzing, and providing solutions for data integrity for Order Entry application using an Oracle Data Base.

·          Coordinated with PM, BA's, Developers and functional teams and coordinated meetings.

                                               

04/06 – 12/06                                       Bank of America                                 Addison, Texas

QA Analyst/Project Manager (contract)

·          Work closely with application developers and other quality analysts to review software design, business requirements to understand the software functionality.

·          Developed Test Plan, Test Cases, Test Data and Test Summary Reports

·          Daily kick-off meeting with QA team to discuss issues and daily tasks.

·          Created tracking sheet to trace QA testing efforts.

·          Conducted Requirements walkthrough with the Testing team.

·          Performs high level problem analysis and trouble reporting.

·          Analyzed business needs, user requirement and specifications, formulating changes and identified various test scenarios to make sure that the application is adhering to business standards.

·          Conducted data integrated testing by extensive use of SQL

·          Involved in the complete Software Development Life Cycle (SDLC).

·          Used Mercury Quality Center for the automation of Test Case management and defect tracking.

·          Responsible for verifying test results and writing business risk/defects that were passed on the application team for review and correction.

·          Involved in the preparation of Traceability Matrix document

09/05 - 04/06                                        SBA                                                                        Arlington, Texas

Loan Processor (contract)

·          Responsible for performing disaster loan-making assignments of a limited scope and complexity.

03/05 - 10/05                                        American Airlines                                              Arlington, Texas

Reservationist (part-time)

·          Experience with customers by answering their calls in an efficient, courteous and accurate manner while meting all of American Airlines and Department of Transportation compliance requirements

6/04 - 11/04                                                          EMC                                                        Irving, Texas

Quality Control Auditor (contract)

·          Responsible for comparing data on CPI/Fidelity software application against original documents that exist on an imaging system. After comparing information, corrections (if any) were made on CPI/Fidelity system and indicated on the QC Audit sheet.

08/96 - 06/04                                        Saga Technology                                                Bedford, TX

Oracle Consultant/Quality Analyst

·          Responsible for gathering, analyzing, documenting and implementing a custom expenditure process for Oracle Projects to process expenditures from an external system.

·          Involved with Oracle Work Flow and Oracle Project Billing and Costing.

·          Setup new Chart of Accounts based on specifications from management under Oracle General Ledger.

·          Developed new interfaces for processing Payable and Receivable records using PL/SQL.

·          Conducted data testing using test cases and documented test scenarios. 

·          Conducted training for end users for Oracle Payables and Oracle Account Receivables.

·          Developing Software Design Document (SDD) and System Design Specification (SDS)

·          Manage Defect Tracking documentation for reporting defects to management.

·          Experience with Oracle Internet Development Suite toolkit (including forms, reporting, PL/SQL packages/procedures, data conversions and interface development).

·          knowledge of business models and reports used for research, data gathering, and analysis

·          Experience in extracting and manipulating data with PL/SQL from different sources (Data Warehouse, MS Excel, MS Access).

·          Experience in developing EDI process for transaction submission.

·          Sales Representative for selling Oracle Software to potential clients.

·          Perform complex data queries and mapping using Crystal Reports

·          Extract and analyze data from an Oracle Database, design, modify, develop, write and implement report solutions to provide customized reports and presentations as requested using Crystal Reports.

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