Senior Guest Relations Executive Resume Format in Word Format Free Download

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Fatima bibi  

Dedicated, result-oriented management professional with over 3 years

experience in guest relations management offering an exceptional teamwork spirit

and a positive attitude.

Highly-motivated, solutions-focused professional with extensive experience and

an impressive record of achievements.

Combine sound time and resource management skills to implement strategic

Guest relational and operational initiatives to enhance productivity, quality, client

service and overall bottom line performance 

Fluent in English,Hindi,Gujarati & Marathi

 

FATIMA BIBI                                                                                  

 

Mobile: +91-9657654765

Email:    fatima.bibi1@gmail.com                                                                

 

Address:-

354, Akash Ganga No-67,

Lady Ramu Complex,Bhashakar Nagar,

D.M.Marg, Worli,

Mumbai -400345

Area of Specialization:- 

Ø  Guest Relations

 

Education Qualification:- 

Ø  BA in Psychology from Mumbai University

Ø  Doing Masters of Public Administration

Technical Qualification:-              : 

Ø  GNIIT- a 3 years full time course in Management Information Systems from NIIT which included :

·        Database Management

·        ETL tools

·        Data Warehousing

·        SQL

·        Excel-basics

·        MS word, Office, PowerPoint.

 

Total Work Experience                  

 

Ø  3 years + 1 month

Duties and responsibilities; 

Ø  Maintaining Guest Database, Guest Relations & PR for the Fine Dine.

Ø  Training and development of staff in regards to maintaining guest relations.

Ø  Excellent guest liason.

Ø  Reporting to my immediate boss- the COO –Fine Dine Division , IMPRESARIO.

Ø  Running and managing a ‘Loyalty Programme’ for the company’s Fine Dine brands. Promoting special offers / schemes for the same. Maintaining high end guest PR .

Ø  Responsible for utilizing a continuous improvement approach to a high quality & customer focused operation.

Ø  Calling up guests to get their feedbacks on our different brands.

Ø  Maintaining entire Fine Dine guest database.

Ø  Sending Birthdays & Anniversary emails to guest & also calling them on the same.

Ø  Maintaining a constant account of Press releases and articles for our different brands for PR.

Ø  Maintaining Co-Ordination among Team members so that the entire Guest Relations programme runs smooth with a complete focus on guest satisfaction and their increase in the number of visits to our brands.

Ø  Conducting tests on staff on a weekly basis  on  guest  database to measure their knowledge about the different guests visiting our restaurants (an attempt to make the guests comfortable and to increase their visits) .

 

Professional Experience: -

 

Ø  June 15/2010 --- till August 2012  as a Guest Relationship Executive – Fine Dine Division

Ø  Joined as a Customer Service Executive, and was assigned the accountability of entire Guest Relationship Management for the Fine Dine Division on june15th 2010.

Ø  Impresario Entertainment & Hospitality Services Pvt.Ltd (MOCHA and a group of award winning fine dining restaurants)

Ø  Impresario Entertainment and Hospitality Pvt. Ltd. (IEHPL) is one of India’s leading F&B companies. Headed by a team of the most talented hospitality professionals dedicated to Experiential Dining, Impresario lives up to its name and its philosophy of setting benchmarks in the industry for the last decade.

Ø  Includes brands like 1) Mocha – Coffees & conversations

                                  2) Salt Water Café – Bandra (W)

                                  3) The Tasting Room- Lower Parel

                                  4) Stone Water Grill – Pune

                                  5) Smoke House Deli and

                                  6) Smoke House Grill - Delhi

 

 

Achievements:-

 

Was promoted to a Guest Relationship Executive in the year April, 2011.

 

Ø   All duties and responsibilities being the same along with the entire handover and responsibility of The Loyalty Programme for our different Fine Dine brands.

Ø  Was made incharge of the Loyalty Programme and the entire Guest Relationship  Management.

Current Job Role:

 

Mirah Hospitality (www.mirahhospitality.com)

Senior Guest Relations Executive for Mangii Cafes Private Limited (September 2012 till date)

 

Ø  Handling entire database for all Café Mangii brands which includes :

§  1)Café Mangii

§  2)Le Mangii

§  3)Pallette by Café Mangii

§  4)The Other Side

Ø  Promotional marketing for all brands like sending emailers,smses. etc

Ø  Social Media interactions (Facebook,Burrp,Zomato,TripAdvisor ),managing online reputation.

Ø  Generating reports on the guest feedbacks, sending birthday/anniversary emails, feedback related emails.etc

Ø  Addressing guest queries online.

Ø  Making phone calls to all guest- for general feedback.

Ø  Ensuring guest satisfaction against negative feedbacks if any.

 

Personal Details:- 

Ø  Date of Birth:- 12th January, 1987

Ø  Language known:-  English, Hindi, Marathi, Gujarati

Ø  Nationality:-  Indian

 

Interest and Hobbies:- 

Ø  Listening music.

Ø  Dancing.

Ø  Travelling & food 

 

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