Dipti Jebakumari
E-mail: dipti587@gmail.com
Mobile: 08245895684
Sukhumvit
Soi 16,
Bangkok
Thailand.
OBJECTIVE:
To strive for a successful and ambitious career to have an opportunity to work abreast with the latest trends in the field.
WORK
EXPERIENCE:
EXPERIENCE 1:
Ø Name of the Company: Infosys BPO Ltd ( Bangalore,
India )
Ø
Designation: Process
Executive
Ø
Duration: 1 year 6 Months
Ø
Process
: British Telecom
Ø Roles
& Responsibilities:
ü Handling Calls for Telecom process.
ü Fixing Faulty telephone lines
through Calls.
ü Appointing engineers and sending
them to the customer’s premises.
ü Preparation of customer’s monthly bills,
analyzing customer bills and providing solution.
ü Handling Telecom repairs and Billing
activities.
EXPERIENCE 2:
Ø
Name
of the Company: Cognizant Technology Solutions(Chennai,
Ind)
Ø
Designation: Senior
Process Executive
Ø
Duration: 6 Months
Ø
Process
: EMDEON
(Healthcare)
Ø Roles
& Responsibilities:
ü Monitoring Agent calls on daily
basis and preparing monthly report for Dashboard.
ü Quality check for all calls and
emails need to be done
ü Taking escalation calls and
providing solution on behalf of new agents.
ü Follow up calls for Health Care
process
ü Contacting Doctors, Patients and
processing payment on behalf of the insurance company.
EXPERIENCE 3:
Ø
Name
of the Company: WIPRO LTD
(Chennai, India)
Ø
Designation: Senior
Officer
Ø
Duration: 3
Years
Ø
Process:
Sears Holding Corporation Accounts Receivable (Finance) & Corporate Credit card (One Card)
Ø
Roles
& Responsibilities:
- Create manual billing for
Subtenant’s sales in the client system to collect the percentage rent from
the Sub Tenant.
- Follow up calls for all
outstanding balances including rent and expenses.
- Preparing monthly client
meeting information and minutes of meeting and send the same to the client on a weekly
basis
- Resolving the Landlord queries
regarding Percentage rent & payments through calls and Email.
- Analyzing, verifying while
providing Access for POWS application to the Retail/ Auto/ Hardware and
Service Stores to order supplies.
- Solving queries regarding POWS
application and guiding the logon information’s to the user through call.
- Applying
the received cash in database and to create a report for open aging items.
- Submission of Team Members
Metrics, Change Form Tracker & JE Recon Tracker to Client on a Weekly
basis.
- Preparation of Weekly &
Monthly Dashboard for Kmart Lease Accounting Team and Providing the QC
Tracker to Management on a Monthly basis.
- Sending
Team Activities Trackers to Management on a daily basis.
- Handled
Sears employees credit card helpdesk and providing solution for corporate
credit card issues through calls.
Achievements:
·
Achieved
the PRAGATHI award for the process improvement for downloading the reports from
the mainframe server. From which I have saved the download time ~2 hour per
day.
·
Got
appreciation from Subject Matter Expert (SME), client and external customers
while learning the process.
·
Effectively
handled the audits without any external errors.
·
Awarded
Star of the month in Infosys
EXPERIENCE 4:
Ø
Name
of the Company: R & R
Apparels International (Thailand)
Ø
Designation: Exports
Manager
Ø
Duration: 6
Months
Ø
Roles
& Responsibilities: Export Manager
Ø Quality controller for Export goods.
Ø Maintaining company accounts and
processing payment for orders.
Ø Interacting with US clients and
assisting regarding apparels.
Ø Handling day today emails and direct
customer interaction.
Ø Handling Social Media on behalf of
the company and maintaining high company profile in terms of online.
Total
Experience: 5 Years and 6 months
Ø
Area of Expertise:
¨
V.B with Oracle
¨
Good Knowledge in Excel
¨
MS – Office Applications
Operating
System:
·
Windows
XP Pro,
EDUCATIONAL QUALIFICATION:
Ø Name of the University :
Department : B.com ( C.A )
Ø Name of the School :
Reach Mat,
Group/Department : Commerce with Computer
PERSONAL PROFILE:
Date of Birth : 06/03/1987
Father Name : M.
Asirvatham
Marital Status : Married
Nationality :
Indian
Passport Number : L1018544
Languages Known :
Tamil, English
DECLARATION
I
hereby declare that the information furnished above is true to the best of my
knowledge.
Sincerely Yours,
(A. Dipti JebaKumari)
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