RESUME
Srikanth Sharma
# 15, 5th floor
12th
Cross, 1st BK Road Contact no. : 9586412561
Gokula 2nd stage, 1st
phase, Email: srikanthsharma@gmail.com
Bangalore – 560185.
OBJECTIVE
I would like to be a part of professionally managed organization where I can utilize my skills and talents by working hard to enrich my knowledge and can work efficiently in a group.
EXPERIENCE
- Currently Working with
Swift mail Communication Pvt Ltd.(ISP) as Senior Technical Support
Engineer from August 2012 to till date.
Responsibilities:
·
Monitor CLIENTS Wide Area Networks.
·
Proactively identify, diagnose, analyze and
troubleshoot issues with customer networks as well as swift core networks.
·
Co-ordinate
with different TELECOM COMPANIES and ensure timely restoration of Network
Connectivity
·
Providing
telephone and remote support.
·
Working continuously
on a task until completion (or referral to third parties, if appropriate);
·
Contribute substantially in TEAM
BUILDING and be an active TEAM PLAYER.
·
Follow-up on
the issue for closure.
2.
Worked
at TELESOFT as Technical Support
Coordinator from March 2009 to July 2012.
Key Responsibilities:
·
Providing
L2 support on call billing, IVRS, Voice Loggers for customers
·
Handling
service team of 6 members.
·
Co-ordinating
and monitoring service Team to achieve smooth implementation of site and hand
over to client.
·
Assigning
calls to engineers.
- Installation and configuring Telephone Call Analysis Software.
- Installing Voice Mail, Voice Loggers (Analog, Digital and PRI
loggers). Soft Operator Console.
- Installing PMSI software
for Hotel and Hospitality and HMS interfaces.
- New
product demonstration and technology updating to existing clients.
·
Troubleshooting
the software related problems.
- Interacting with Client.
·
Meeting
existing customers and engaging them with AMC and cross selling of new
products. Keep customers / problem reports fully appraised of progress.
·
Interacting
with different vendors for AMC, Servicing, and Replacement of parts etc.
- Daily Backup and Restore.
- Worked as a Customer
Support Engineer at SECURED
NETWORKS from August 2007 to January 2009.
Responsibilities:
·
Assembling , Installation and
Troubleshooting of PC’s and Other Hardware Devices
·
Installation and
Configuration of Small LANs
·
Maintenance of PCs and LANs
of small offices
·
Providing post sale services
of hardware devices and Pcs
·
Interacting
with Client.
·
Marketing, AMC
Contracts
·
Interacting with
different vendors for AMC, Servicing, and Replacement of parts etc.
·
Keep customers /
problem reports fully appraised of progress
EDUCATION
1. SSLC from Sheshadripuram Boys high School in First Class.(2002-2003)(66.6%)
2. Diploma in Electronics and Communication Engineering
in First Class (2007)(64%)
SVIT
POLY TECHNIC
J.P
Nagar.
(Recognized
by AICTE, New Delhi)
TECHNICAL
SKILLS
PC
Hardware / Networking.
ü
Installation,
Configuration and Up gradation of Operating Systems.
ü
Assembling,
Troubleshooting & Maintenance of PCs.
ü
Installing & Configuring Local and Network
Printers.
ü
Installing
and Configuring and Managing MS Outlook.
ü
Creating
small LANs.
ü
Configuring
& Installing NIC cards, Other Hardware’s.
ü
Installing
Antivirus and support.
ü
Servicing
of CD
ü
Data
recovery.
ü
Backup
and Restore.
ü
Configuring
Wi-Fi, Access points.
Operating
System
ü
Knowledge
on Operating Systems like Windows 98, ME, 2000, WIN XP, WIN 7.
ü
Windows
Server 2000, 2003.
ü
Creating
& managing users.
ü
Configuring
ADS.
ü Sharing & Securing Resources.
PERSONAL
DETAILS
Name: - Srikanth.Sharma
Father’s name: - Mr. Jayanta Sharma
Date of birth: - 15th Nov 1986.
Nationality: - Indian
Marital status: - Single
Mother tongue: - Kannada
Languages Known: - English, Hindi & Kannada.
Hobbies: - Playing Cricket, Listening to Music.
DECLARATION:
I hereby declare that the above written particulars are
true to the best of my
knowledge and belief.
Date:-
Place: -
Bangalore (S
Sharma)
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