CURRICULUM
VITAE
MD RABIUL MONDAL
Al-Aqrabiyah,
Near CR Hospital
Al-Khobar, (KSA)
POSITION SEEKING: IT Assistant, System Administrator, Desktop Support Engineer
Contact: Mob# + 00966525469456, 00966505124698
Asif006@gmail.com
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Career
Objective:
A highly driven IT professional with expertise in Microsoft, Cisco and Security products seeking an IT Management position to contribute exceptional system analysis, information technology and technical support expertise for the progress of a leading multinational organization.
Total
IT Experience: 7+ Years
Working Experience:
1. Working with Jeraisy Computers & Communication
Services, Saudi Arabia. (KSA)
(As IT Technical Support for the Project –
March 2012 to till date) (Eastern
province principality)
Job Responsibilities:
Handled network configurations for new Workstations Joining domains, updating Antivirus, Installing Atiris, Configuring Internet Explorer and Microsoft Outlook and Copying the user data and was responsible for our complete site .Also handled network cabling as and when required. Installing and Configuring print sharing and setting the printer for offline operation, Configuration of TCP/IP in a LAN network, Data Recovery from a disaster Using safe mode, Recovery console and Emergency Repair Disk Installing peripheral's drivers and Antivirus Software. Duties include installation, upgrade, maintenance, backups and network security of all related hardware and software of the Windows 2003 servers/workstation. Support site users in issues related to network, Configuration of TCP/IP in a LAN network Configuration of TCP/IP in a LAN network Dynamic Host Configuration Protocol (DHCP) installation and configuration Windows Internet Naming System (WINS) configuration. Configuration of Domain Naming System (DNS). Windows 2000 Security including certificate Services. Configure and Using of File encryption
auditing file, folder and Active Directory
Objects, Managing Hardware Drives
and Drivers Planning and Setting
of Data Backup Installation and Configuration of various Network Devices –
Print Server , Duties include installation, upgrade, maintenance, backups and
network, security of all related hardware and software of the Windows 2003 ,
servers/workstation. Support site users in issues related to network,
Configuration of TCP/IP in a LAN network. Troubleshooting the MS Outlook Installation
and configuration of Network Printers Create and Administer User and Group
accounts Coordinate with the end user to solve the day-to-day issues Coordinating
Vendors for procuring the hardware and software for the client
Troubleshooting Hardware and Operating System issues Creating, terminating,
modifying, locking user accounts Installation and configuration of Network
Printers
2. Worked with Tiger Group of Company in, Dubai, ( UAE
)
(IT Support Engineer - Aug
2009 to Dec 2011)
Job Responsibilities:
Responsible for
IT Support in a large network comprising of 20 site locations geographically
spread across UAE and connected through a mesh of IP and Leased WAN Circuits.
Extensive troubleshooting of network, hardware and software environments.
Infrastructure support on Microsoft Windows/Exchange 2003 and Cisco
Technologies & Cyberoam.
Executive Support:
Provide Execute IT Support headquarters for Senior Management.
Site Support/End User Computing:
Support site users in issues related to network connectivity, machines
connectivity, operating system issues, plotters, scanners, users profiles and
viruses/vulnerability related issues.
Helpdesk:
Helpdesk operation, logs tickets from various project sites and providing
support to all type of issues relating to clients connectivity, application
support exchange emails, operating system, user profile support and other general
IT issues.
Ticket resolution either by site visit or fist call fix/remote connectivity.
Installation/configuration of network printers, print servers & high-end
scanners.
Infrastructure Support:
Active Directory Account management, NTFS permissions, and group policies
LAN/WAN: Network troubleshooting, network printers,
Application Support:
AUTOCAD, Primavera, FSI (facilities management)
Project
Execution:
Senior Project team member of site migration team, responsibilities include,
Backup/Restore of user data from Old pc to new, profile configuration, outlook
and printers configuration. Image machine using standard build process (Win, 7,
Vista, Win XP Build)
Part of Exchange migration Team - User’s mailbox migration (different exchange
environments) and outlook profile setup.
3. Worked with Al-Khaleej Computers, Saudi Arabia
(As Network Technical Support for the Project Sep 2005 to Sep 2008.)
(King Fahd specialist
hospital Dammam)
Job Responsibilities:-
Installing and
configuring Windows 2003 server and professional Operating system
Configuration of
Shared folder security system.
Domain Install and
configuration
Creating of Domain
User Account and groups
Installation and
Configuration of Network printers and sharing the printers to users.
Administering and
Troubleshooting of network printers
Administrating print
services
Initial configuration
of Cisco Switches, Access point
Configuration of TCP/IP in a LAN network Configuring TCP/IP protocol on Windows98, 2000.xp, vista.7 clients for network connectivity.
Configuration of
Catalyst 2950 and 3550 series switches
Creating VLAN (virtual
LAN)
Backup and Restore the
CISCO IOS and Router Configuration
Test and assure the
quality of newly assembled or supplied systems and spares
Setting up windows2000
professional and Windows Xp Windows7, Vista, professional as network client
operating systems
Duties include
installation, upgrade, maintenance, backups and network security of all related
hardware and software of the Windows 2003 servers/workstation
Involved in
networks/Pc support for a 3000 node local area networks and responsible for the
daily operation, monitoring, troubleshooting and maintenance of the local area
network and Desktop support.
Installation &
configuration, upgrade, troubleshooting and maintenance of wireless LAN and
wireless access point (Hp pro curve & hp420)
Creating of
Certificate Authority for users to access wireless LAN in office
Structural cabling
(EIA/TIA 568 A and B) and crimping, Punching (straight, cross over, rollover,
cable for gigabyte switch).
Microsoft
windows 2000 file system (NTFS and FAT)
Configuration
of shared folder security system
Planning
and implementation of Active Directory Structure
Creating Organizational Units and Their Objects
Administrating Windows 2000 Using MMC
Modify Properties of user accounts including Roaming
Installing and Configuring Print sharing and setting the Printer for offline operation
Configuration of TCP/IP in a LAN network
Dynamic
Host Configuration Protocol (DHCP) installation and configuration
Windows
Internet Naming System (WINS) configuration
Configuration
of Domain Naming System (DNS).
Windows
2000 Security including certificate Services
Configure
and Using of File Encryption
Auditing
file, folder and Active Directory Objects.
Managing
Hardware Drives and Drivers
Planning
and Setting of Data Backup
Data
Recovery from a disaster Using safe mode, Recovery console and Emergency Repair
Disk
Configuration
of FTP Telnet services.
4. Worked in STC (Saudi Telecom Company), KSA
(As Technical Support
Engineer for the Project)
Job Responsibilities:
Handled network configurations for new Workstations Joining domains, updating Antivirus, Installing Atiris, Configuring Internet Explorer and Microsoft Outlook and Copying the user data and was responsible for our complete site .Also handled network cabling as and when required. Installing and Configuring print sharing and setting the printer for offline operation, Configuration of TCP/IP in a LAN network, Data Recovery from a disaster Using safe mode, Recovery console and Emergency Repair Disk Installing peripheral's drivers and Antivirus Software.
Installation and Configuration of various Network Devices – Print Server.
Duties include
installation, upgrade, maintenance, backups and network security of all related
hardware and software of the Windows 2003 servers/workstation. Support site users in issues
related to network connectivity, machines connectivity, operating system
issues, plotters, scanners, users profiles and viruses/vulnerability related
issues
5. Worked in Nahil Computer Company in Saudi
Arabia
(As IT Support Eng. since Dec 2004 to Sep
2005.)
Job Responsibilities:
Worked for Aramco
project in the field of Support of Computer hardware and day to day problems of
user.
I was also involved in
the Mobily project in the Kingdom and for providing support I have visited
Jeddah, Khobar, Makkah, Taif, Tabuk, Damman, and Riyadh, Al Hasar, Hafuf,
Jubail etc
I am competent to handle all types of HP product viz, HP desktop, All
kinds of HP printers, HP scanners, installation and configurations and day to
day Troubleshooting of computer hardware’s.
6. Worked in Acmic InfoTech Company in New Delhi
(As Hardware and Network Support Feb 2003 to Feb 2004)
Job Responsibilities:
Manage backup, security and user help systems
Consult with Users, Management, vendors and technicians to assess computing needs and system requirements.
Develop computer information resources, providing for data security and control, strategic computing and disaster recovery.
Review and approve all systems charts and programs prior to their implementation.
Evaluate the organization’s technology use and needs and recommend improvements, such as hardware and software upgrades.
Maintain needed files by adding and deleting files on the network server and backing up files to guarantee their safety in the event of problems with the network.
Installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
Conducting electrical safety checks on computer equipment.
Provide training to clients in the use of system and applications as related to Internet.
Replacing parts as required.
Answering user inquiries regarding computer software or hardware operation to resolve problems.
Providing support with all security systems like CCTV cameras Video recordings, and all kind of sensors.
Installing and configuring computer systems, Monitoring and maintaining computer systems and networks.
Blocking and Unblocking of suitable rights assign to users as per their requirements.
Assembling
Dissembling and configuration a new PC Installation, configurations, and
troubleshooting of Microsoft OS and NT Configuring outlook express and MS
outlook for e-mails. Setting up new networks for internet cafes,
troubleshooting for Modems etc.
Multimedia
Internet Fault findings up to card level,Inter department support and reporting
to managers, Day to day trouble shooting problems of PC,Managing Network
sharing resources, creating users and security in Win NT,server/workstations,/
win 2000, 2003, cabling and across cabling, Troubleshooting of day to day
network problems and rack installations.
IT Skills
|
Skill Type |
Skill Name |
Version |
|
Client
O/S |
Windows
|
XP
Professional, Vista, Win 7 |
|
Server
O/S |
Windows
Server |
2003,
2008 |
|
Application
Software |
MS-office
with MS-Outlook |
XP,2003,
2007 |
|
Server |
Symantec
Antivirus |
10.1,
Endpoint Protection |
|
UTM/Firewall |
Sonicwall |
4100
PRO, E5500 |
|
Backup
Server |
Veritas
Net Backup |
5.1,
6.5 |
|
Storage
Management Server |
Veritas
Storage Exec |
5.3 |
|
Mail
server’s |
Exchange
Server |
2007 |
|
Hardware
Servers |
IBM
Blade Centre, HP Server |
|
|
Tools |
Remote
Shut down ,VNC ,IP Scan , Altris Recovery, Data Recovery Tools |
|
|
WAN |
CISCO
Router |
1700,
1800, 2600 |
|
Hardware Tools |
KVM
Switch ,VOIP Box , Projector , Camera,
DVR Card Etc. |
|
Technical Qualification:
v Completed 1 year diploma in Computer hardware and Network
From Jamia Millia Islamia New Delhi
v Completed 6 Month Diploma in Computer Software
technology from ET&T, New Delhi.
v Completed 1 year diploma in Computer hardware and Network
From Jet King New Delhi
v Cisco
Certified Network Associate (CCNA) from ATS New Delhi
v Completed training in Microsoft Certified System
Engineer (MCSE)
From ATS New Delhi
Academic Qualification:
v Completed (Bachelor of Computer Science) from EIILM University , Sikkim
v Passed 10+2 (Science) from B.I.E.C, Patna
v Passed Matriculation from B.S.E.B, Patna
Personal
Details
Name : MD Rabiul Mondal
Date
of Birth : 02nd Mach 1981
Sex : Male
Marital Status : married
Nationality : Indian
Personal Interest : Accept Challenges & Find Solutions
Languages
known : Arabic, English, Hindi, and Urdu
Passport Details
Passport
No : F92144487215
Date
of Issue : 24th June 2009
Date of Expiry : 23rd June 2019
Place
of Issue : Riyadh, KSA
Iqama Status : Transferable
Personal Interest : Accept Challenges & Find Solutions
Languages known : English, Arabic, Hindi, and
Urdu
STRENGTHS
Desk/Desktop Specialist provide phone and desktop end user support for hardware & software issues.
Duties include software installs, hardware installs, imaging, permission modifications, troubleshooting network connectivity issues, PDA support, and OS installations.
Having ability to ensure issues are resolved or escalated in a timely manner while maintaining a high level of customer service, provide technical documentation, enforce and update policies and procedures and maintain up to date records.
7 years’ experience working in a desktop hardware, software and/or technical support help desk environment supporting all Windows operating systems.
Proven strengths in strong troubleshooting installation, configuration skill and successful.
Able to work and maintain the relations with staffs and clients on all levels.
Implement a schedule of system backups and database archive operations to ensure data/media recoverability through proper administration of offsite storage and retrieval services
Trouble shoots Hardware Components and Diagnosed the problem,
Installation & Configuration of Windows 98, Windows 2000, Windows XP,
Configuring of Various devices like scanners, web cam, modems Ethernet cards, card reader
I regard myself as a responsible, reliable and loyal employee. I enjoy working with people, resolving their problems and guiding / tutoring them through their problems. I take pride in my work and my achievements. I am open minded and not averse to change. I view new projects as a challenge and take pride in seeing them to culmination. I aim to learn as much as possible and believe this to be an on-going process. With this in mind I aim to become the best at whatever I do. I enjoy setting goals and achieving those goals.
Date:
Place: Al-Khobar (Md Rabiul Mondal)
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