CURRICULUM VITAE
IQUBAL ALI
POSITION SEEKING: IT SUPPORT ENGINEER
Contact: Mob# + 918512658954
Asif006@gmail.com
-------------------------------------------------------------------------------------
Objective:
Seeking a challenging career in the IT industry where I can prove my Professional skills and experience in computer hardware and network related areas.
Educational
Qualification:
·
Bachelor of
(Computer Science) from
Professional Qualifications:
·
Cisco Certified Network Associate (CCNA) from
ATS
·
Completed training in Microsoft Certified System
Engineer (MCSE) from
ATS
·
Passed diploma in
Computer hardware and Network from Jet king
·
Passed Diploma in
Computer Software technology from ET&T,
·
Passed diploma in
Computer hardware and Network from Jamia Millia
Islamia New
STRENGTHS
Desk/Desktop Specialist provide phone and
desktop end user support for hardware & software issues.
Duties include
software installs, hardware installs, imaging, permission modifications,
troubleshooting network connectivity issues, PDA support, and OS installations.
Having ability to
ensure issues are resolved or escalated in a timely manner while maintaining a
high level of customer service, provide technical documentation, enforce and
update policies and procedures and maintain up to date records.
8 years’
experience working in a desktop hardware, software and/or technical support help desk environment
supporting all Windows operating systems.
Proven strengths
in strong troubleshooting installation, configuration skill and successful.
Able to work and
maintain the relations with staffs and clients on all levels.
Implement a
schedule of system backups and database archive operations to ensure data/media
recoverability through proper administration of offsite storage and retrieval
services
Trouble shoots
Hardware Components and Diagnosed the problem,
Installation &
Configuration of Windows 98, Windows 2000, Windows XP,
Configuring of
Various devices like scanners, web cam, modems Ethernet cards, card reader etc,
AREA’S OF EXPERTISE
LAN and WAN ,
Hardware and Software , Trouble shooting windows
Database Synchronization , Network Faults Tracking , Server/PC Configuration
1.Working with Jeraisy Computers &
Communication
Services,
Saudi Arabia. (KSA)
(As IT Technical Support for the Project – March
2012 to till date) ( Eastern province principality )
Job Responsibilities:
Handled network configurations for new Workstations Joining domains, updating Antivirus, Installing Atiris, Configuring Internet Explorer and Microsoft Outlook and Copying the user data and was responsible for our complete site .Also handled network cabling as and when required. Installing and Configuring print sharing and setting the printer for offline operation, Configuration of TCP/IP in a LAN network, Data Recovery from a disaster Using safe mode, Recovery console and Emergency Repair Disk Installing peripheral's drivers and Antivirus Software. Duties include installation, upgrade, maintenance, backups and network security of all related hardware and software of the Windows 2003 servers/workstation. Support site users in issues related to network, Configuration of TCP/IP in a LAN network Configuration of TCP/IP in a LAN network Dynamic Host Configuration Protocol (DHCP) installation and configuration Windows Internet Naming System (WINS) configuration. Configuration of Domain Naming System (DNS). Windows 2000 Security including certificate Services. Configure and Using of File encryption
auditing file, folder and Active Directory Objects,
Managing Hardware Drives and
Drivers Planning and Setting of Data
Backup Installation and Configuration of various Network Devices – Print Server
, Duties include installation, upgrade, maintenance, backups and network,
security of all related hardware and software of the Windows 2003 ,
servers/workstation. Support site users in issues related to network,
Configuration of TCP/IP in a LAN network. Troubleshooting the MS Outlook Installation
and configuration of Network Printers Create and Administer User and Group
accounts Co ordinate with the end user to solve the day-to-day issues Coordinating
Vendors for procuring the hardware and software for the client
Troubleshooting Hardware and Operating System issues Creating, terminating,
modifying, locking user accounts Installation and configuration of Network
Printers
2. Worked with Tiger Group of Company in,
(IT Support Engineer -
Aug 2009 to Dec 2011)
Job Responsibilities:
Responsible for
IT Support in a large network comprising of 20 site locations geographically
spread across UAE and connected through a mesh of IP and Leased WAN Circuits.
Extensive troubleshooting of network, hardware and software environments.
Infrastructure support on Microsoft Windows/Exchange 2003 and Cisco
Technologies & Cyberoam.
Executive Support:
Provide Execute IT Support head quarters for Senior Management.
Site Support/End User Computing:
Support site users in issues related to network connectivity, machines
connectivity, operating system issues, plotters, scanners, users profiles and
viruses/vulnerability related issues.
Helpdesk:
Helpdesk operation, logs tickets from various project sites and providing
support to all type of issues relating to clients connectivity, application
support exchange emails, operating system, user profile support and other
general IT issues.
Ticket resolution either by site visit or fist call fix/remote connectivity.
Installation/configuration of network printers, print servers & high-end
scanners.
Infrastructure Support:
Active Directory Account management, NTFS permissions, and group policies
LAN/WAN: Network troubleshooting, network printers,
Application Support:
AUTOCAD, Primavera, FSI (facilities management)
Project Execution:
Senior Project team member of site migration team, responsibilities include,
Backup/Restore of user data from Old pc to new, profile configuration, outlook
and printers configuration. Image machine using standard build process (Win,7,Vista,Win XP Build)
Part of Exchange migration Team - User’s mailbox migration (different exchange
environments) and outlook profile setup.
3. Worked with Al-Khaleej Computers,
(As Network Technical Support
for the Project Sep 2005 to Sep 2008.)
Job Responsibilities:-
Installing and
configuring Windows 2003 server and professional Operating system
Configuration of
Shared folder security system.
Domain Install and
configuration
Creating of Domain
User Account and groups
Installation and
Configuration of Network printers and sharing the printers to users.
Administering and
Troubleshooting of network printers
Administrating print
services
Initial configuration
of Cisco Switches, Access point
Configuration of TCP/IP in a LAN network Configuring TCP/IP protocol on Windows98, 2000.xp, vista.7 clients for network connectivity.
Configuration of
Catalyst 2950 and 3550 series switches
Creating VLAN (virtual LAN)
Backup and Restore the
CISCO IOS and Router Configuration
Test and assure the
quality of newly assembled or supplied systems and spares
Setting up windows2000
professional and Windows Xp Windows7,Vista, professional as network client
operating systems
Duties include
installation, upgrade, maintenance, backups and network security of all related
hardware and software of the Windows 2003 servers/workstation
Involved in
networks/Pc support for a 3000 node local area networks and responsible for the
daily operation, monitoring, troubleshooting and maintenance of the local area
network and Desktop support.
Installation &
configuration, upgrade, troubleshooting and maintenance of wireless LAN and
wireless access point (Hp pro curve & hp420 )
Creating of Certificate Authority for users to access
wireless LAN in office
Structural cabling
(EIA/TIA 568 A and B) and crimping, Punching (straight, cross over, rollover,
cable for gigabyte switch).
Microsoft
windows 2000 file system (NTFS and FAT)
Configuration
of shared folder security system
Planning and
implementation of Active Directory Structure
Creating Organizational Units and Their Objects
Administrating Windows 2000 Using MMC
Modify Properties of user accounts Including Roaming
Installing and Configuring Print sharing and setting the Printer for offline operation
Configuration of TCP/IP in a LAN network
Dynamic
Host Configuration Protocol (DHCP) installation and configuration
Windows
Internet Naming System (WINS) configuration
Configuration
of Domain Naming System (DNS).
Windows
2000 Security including certificate Services
Configure
and Using of File Encryption
Auditing
file, folder and Active Directory Objects.
Managing
Hardware Drives and Drivers
Planning
and Setting of Data Backup
Data
Recovery from a disaster Using safe mode, Recovery console and Emergency Repair
Disk
Configuration
of FTP Telnet services.
4. Worked in STC (Saudi Telecom Company), KSA
(As Technical Support
Engineer for the Project)
Job
Responsibilities:
Handled network configurations for new Workstations Joining domains, updating Antivirus, Installing Atiris, Configuring Internet Explorer and Microsoft Outlook and Copying the user data and was responsible for our complete site .Also handled network cabling as and when required. Installing and Configuring print sharing and setting the printer for offline operation, Configuration of TCP/IP in a LAN network, Data Recovery from a disaster Using safe mode, Recovery console and Emergency Repair Disk Installing peripheral's drivers and Antivirus Software.
Installation and Configuration of various Network Devices – Print Server.
Duties include
installation, upgrade, maintenance, backups and network security of all related
hardware and software of the Windows 2003 servers/workstation. Support site users in issues
related to network connectivity, machines connectivity, operating system
issues, plotters, scanners, users profiles and viruses/vulnerability related
issues
5. Worked in Nahil Computer Company
in
(As
IT Support
Job
Responsibilities:
Worked for Aramco
project in the field of Support of Computer hardware and day to day problems of
user.
I was also involved in
the Mobily project in the Kingdom and for providing support I have visited
Jeddah, Khobar, Makkah, Taif, Tabuk, Damman, and Riyadh, Al Hasar, Hafuf,
Jubail etc
I am competent to handle all types of HP product viz, HP desktop, All
kinds of HP printers, HP scanners, installation and configurations and day to
day Troubleshooting of computer hardware’s .
6. Worked in Acmic InfoTech Company in
(As Hardware and Network Support Feb 2003 to
Feb 2004)
Job Responsibilities:
Manage backup, security and user help systems
Consult with Users, Management, vendors and technicians to assess computing needs and system requirements.
Develop computer information resources, providing for data security and control, strategic computing and disaster recovery.
Review and approve all systems charts and programs prior to their implementation.
Evaluate the organization’s technology use and needs and recommend improvements, such as hardware and software upgrades.
Maintain needed files by adding and deleting files on the network server and backing up files to guarantee their safety in the event of problems with the network.
Installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
Conducting electrical safety checks on computer equipment.
Provide training to clients in the use of system and applications as related to Internet.
Replacing parts as required.
Answering user inquiries regarding computer software or hardware operation to resolve problems.
Providing support with all security systems like CCTV cameras Video recordings, and all kind of sensors.
Installing and configuring computer systems, Monitoring and maintaining computer systems and networks.
Blocking and Unblocking of suitable rights assign to users as per their requirements.
Assembling Dissembling and configuration a new PC Installation,
configurations, and troubleshooting of Microsoft OS and NT Configuring outlook
express and MS outlook for e-mails. Setting up new networks for internet cafes,
troubleshooting for Modems etc.
Multimedia Internet Fault findings up to card level,Inter department
support and reporting to managers, Day to day trouble shooting problems of
PC,Managing Network sharing resources, creating users and security in Win
NT,server/workstations,/ win 2000, 2003, cabling and across cabling,
Troubleshooting of day to day network problems and rack installations.
Interpersonal skills:
Control and flexibility in complex and stressful situations.
Results oriented team leader with good communication skills and a creative problem solving approach.
Innovation to develop strategies and solutions to satisfy the customer and optimize performance, working
Keenly on relationship building with both customers and employees
Dedication and excellence through courses and self-study to improve personal and technical skills.
Had exposure to a variety of vendor technologies and opportunity to manage various relationships,
Lingual skills include fluency in English, Hindi and Urdu.
Personal Details
Name : Iqubal Ali
Date
of Birth : 5th January 1981
Sex : Male
Marital Status : married
Nationality : Indian
Personal
Interest : Accept Challenges & Find
Solutions
Languages
known : Arabic, English, Hindi, and Urdu
.JPG)
0 comments:
Post a Comment