Nikolali
Fernandes
Sales - Customer Service - Event Management
Mobile: + 91 9586411326
~ Email: nikolalifernandes@gmail.com
CAREER CONSPECTUS
r An accomplished, self motivated professional with above 10 years of experience in managing client needs and ensuring the company meets expectations.
r A competent
professional with extensive experience in high quality customer service,
aggressive sales and result driven business development embracing various
enterprise viz. hedge funds, mortgages, exhibitions, events and sales
promotion.
r Consistently
demonstrated my strategic ability to communicate with diverse groups in
streamlining processes and showcased my leadership skills in a corporate setting
while managing the creative process, motivating and empowering team members and
juggling multiple administrative tasks.
r Exceptional communication and
mentoring skills for developing procedures and service standards for business
excellence and proven success in troubleshooting and problem resolution.
STRENGTHS
Ä Expertise
maximizing the customer experience by providing fast results, easy procedures
and personal attention
Ä Critical
thinking, decision making and problem solving skills
Ä Adaptable,
efficient under pressure and always meet deadlines
Ä Great at
interpersonal communication – effective coordinator, excellent verbal and
written communication skills
Ä Quickly
develop relationships with clients
Ä Persuasive,
Know-how to demonstrate, promote and sell
Ä Influencing,
leading and delegating abilities
CORE
COMPETENCIES
Sales/Customer Service
Management
Ä Mapping customer’s needs, identifying
improvement areas and implementing measures to maximize customer satisfaction levels.
Ä Ensuring continuous interaction with the
customer to make sure that area of concern can be worked upon for improved
service levels.
Ä Setting out quality standards for process,
ensuring a high-quality customer experience while adhering to work process
Ä Act as first point of contact for clients
while projecting professional image at all times.
Ä Established and maintained vendor relations
to ensure best pricing for our clients.
Team Management
Ä Managing team functions viz. recruiting,
inducting, training and performance appraisal.
Ä Conduct meetings in order to brief the team
on daily workflow, prioritizing and delegating to the team in order to meet
deadlines and customer needs.
Ä Conceptualizing and developing need based
training modules for developing multi skills for optimum efficiency.
Ä Persuading and building consensus, gaining
cooperation from others to obtain information and accomplish goals.
Ä Work closely with Human Resource to ensure
high employee morale and retention initiatives also responsible for attrition
management and arranging for backfills on a timely basis.
Agnelo
Advage Fernandes
Result
Oriented
Ä Distinguish between relevant and irrelevant
information to make logical decisions and provide solutions to individual and
organizational problems.
Ä Making effective and timely decisions, even
when data is limited or solutions produce unpleasant consequences.
Ä Setting clear goals and expectations,
tracking progress against the goals, ensuring feedback and addressing
performance problems and issues promptly.
Ä Holding self and team accountable for rules and responsibilities
are followed and maintained to ensure the integrity of the organization.
CAREER CONTOUR
Self Employed (Life Insurance and Health
Insurance)
Insurance
Advisor January
2013 – Till date
SS&C Globeop Financial Services
SS&C
Globeop is a leading independent provider of business process
outsourcing, financial technology services and analytics to hedge funds
with assets under management of
over $1 billion.
Growth Path:
Associate Manager,
Investor Services January 2012 – September 2012
Senior
Associate, Investor Services February 2008 – December 2011
Achievements:
Ä
Opportunity to work with one of the biggest client’s of the hedge fund industry
whose assets under management
ranged from USD 27
billion to USD 700 million
Ä Zero Anti
Money Laundering Deviations for any client portfolio
Ä Actively
involved in global projects including system enhancements and data conversions
Ä
Successfully serviced 17 hedge funds by providing quality deliverables
Bank of
America
It
is an American global financial
services
company, the largest bank
holding company
in the United States, by assets, and the second largest bank by market
capitalization.
Bank of America serves clients in more than 150 countries.
Growth
Path:
Team Leader, Insurance
Tracking/ Loan Search October 2006 – January 2008
Team
Coach, Loan Search/ Exception Processing
July 2004 – September 2006
Achievements:
Ä Awarded “Best Team Coach of the
Quarter” and “Best Team Leader of the Year” during the tenure
Ä Worked on a project to reduce call
time and introduce multi ways to increase productivity and quality
Ä Successfully completed TLCP – Team Leader Certification Program
Agnelo
Advage Fernandes
MM Activ (A
Subsidiary of Market Missionaries)
MM Activ the Sci-Tech Communication Company is engaged in creating,
planning, development and implementation of the fully integrated national &
international trade shows, focusing on frontier technologies
Senior
Marketing Executive, Seminars & Exhibitions June 2003 – May 2004
Achievements:
Ä Recorded
35% more revenue in the allocated zone for “Nutraceutical Summit” held in
Mumbai inaugurated by the
hands
of Hon'ble Smt. Sushma Swaraj, Minister for Health, Govt. of India.
Ä Overachieved the target by 25% in sales for
“Sakal Consumer Exhibition” held in Pune.
Ä Core Team Member which received recognition
by Dr R A Mashelkar, General President of 87th ISC
2000 the
congress for managing successfully the Pride of India Science Exposition.
PAMMS
(Event Managers and Promoters)
PAMMS
was one of the premier institutions to recognize the dynamics of the event
management industry and its growing importance in the business scenario
Assistant
Manager, Events May
2000 – May 2003
Achievements:
Ä Organized
a road show to promote BPL cellular services in Gujarat
Ä Managed the Nickelodeon Chhota VJ Hunt
Ä Organized
dandiya night at Khar Gymkhana for terminally ill cancer patients attended by
BJP President Vinod
Tawde and graced by legendary actor Amitabh
Bachchan
Scholastics
Masters
in Business Administration - The Mumbai Educational Trust 2000
Bachelor
of Commerce from University of Mumbai 1998
IT
Skills
Proficient
in MS Office, Email, Internet Applications, Lotus Notes and AS400
Personal
Details
Nationality Indian
Date
of Birth 12 May 1975
Marital
Status Married
Languages
Known English, Hindi, Marathi, Konkani and basic
Gujarati
References
Available on request
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