|
Ranjan Singh
|
Objective |
To be associated with a firm where my technical expertise as well as
my professional qualification, diversified experience and proven ability in
the field of Customer support,
Networking, LAN, WAN Integration shall be utilized to the full extent,
leading to a position of greater responsibilities, experience, expertise and
challenges. |
|
Experience |
September,
2002 - till Date RAI
FOUNDATION COLLEGES (erstwhile Rai University) Position
Held: HEAD (IT)
Rai Foundation is an ISO 9000:2001 certified NGO set up with the objective to address various socio-cultural concerns of India and its people. The Rai Foundation has committed itself to the cause of evolving minds and sensitizing hearts to achieve our goal. It has 17 colleges and 11 campuses all over India providing quality education in the field of Management, IT, Engineering, Media and Communication, Insurance and Risk Management, Performing Arts, Hospitality, Design & Architecture, Fashion Technology, Film & Television etc.
Job
Responsibilities: Providing Specialist inputs on appropriate use of IT as a tool for achieving RF’s mission, sources maintain and provide IT network and servers. Provide IT support to various departments across offices, develop mechanisms for standardizing hardware & software systems, and represent IT in various forums related to IT. Develop innovative application in the use of IT and internet. Responsible for automation of all Rai Foundation Colleges related functions/ depts. Planning & implementation of various softwares and hardwares ensuring near 100% uptime. Liasioning with all the depts., modifying/ developing IT policies as and when required. Liasioning with vendors for support purchase and AMCs. Developing duty roasters of IT staffs for off-days/hours. Assisting the Director to design, develop and implementation of operational plan. Maintaining a
dedicated facility for a Computer Lab for leading Business School of Country
(i.e. RBS, New Delhi Campus) o
Win
2000 Server Domain Controller. §
Group
Policy §
Start
up scripts §
NFS §
Roaming
Profile. o
Antivirus
Server for centralized administration and updation of definition files in
clients. ·
Coordination
between Chairman, Vice Chancellor, Directors, Deans, Campus Heads and various
HODs, faculties, staff members and Team members for the project support,
infrastructure, services requirements and meeting the SLA’s levied by the
quality team. ·
Responsible
for supporting entire network for this 750-employee company, including
LAN/WAN technologies, e-mail, Ethernet systems, Internet, and Intranet
accounts. ·
Heading
a team of 20 System Engineers for managing entire support related operations
for all the campuses spread countrywide. ·
Maintaining
the MAIL Servers having multiple domains and multiple groups. The facilities
provided to users: ·
Providing
facility to access the mails through mail clients e.g. Outlook Express, MS
Outlook, IncrediMail etc. as well as through Web Browser. ·
Implementing
Anti Spam, Antivirus and Security Policies on the Mail Server ·
Addition,
Deletion and modification of USER ACCOUNT, GROUP IDS, ALIASES as per
requirement. ·
Periodical
Performance Monitoring and Fine Tuning of Server. ·
Website
Management of commercial and academic websites. Responsibilities include: o
Website
Registration, o
renewal,
o
providing
technical guidance to web design team and o
co-ordination
with Registrar and web team. ·
Being
a member of System Facilitation Group and Process Owner, responsible for
process designing and implementation of Quality Guidelines as ISO 9000:2001. ·
Providing
the training of Quality System and Standards for ISO 9000:2001 to members of
System Maintenance Process. ·
Providing
secured FTP site for examination dept. for authenticated access of question
papers during end semester examination. ·
Responsible
for the entire department related activities during external visits of
campuses by Affiliating universities, AICTE, UGC etc. ·
Responsible
for providing technical support to foreign delegation of
academic/non-academic team including NOKIA Inc. Japan and professors from
universities likewise Harvard, MIT etc. ·
Providing 24 hrs helpdesk supports catering to all
departments. ·
In house Hardware Maintenance and software
installations. |
|
|
Jan 1997–Sept 2002 ESPIRE INFOSERVE PVT. LTD. (previously known as Information Technologies India Ltd., Software Development Division), New Delhi Position Held: Sr.System Administrator Job
Responsibilities:
·
Responsible
for supporting entire software network for this 250-employee company,
including LAN/WAN technologies, e-mail, Ethernet systems, Internet, and
Intranet accounts. ·
99.5%
network uptime by planning and implementing the network solutions for the
best performance. ·
98%
Internet and other WAN links uptime other than DOT /STPI problems. ·
End
User level problems resolution. ·
Insuring
the proper Backup of servers and user data ·
Interacting
with Multiple vendors for getting the jobs done technically as well as
commercially and coordination between multiple vendors. ·
Keeping
inventory of all the m/cs printers and other IT equipments so that AMC
renewals can be made at the suitable time. ·
Software
development and IT technical support for day-to-day operations. Implemented
and scheduled workstation/ server backup and recovery plan. q
Looking
after the Day-to-Day operations involving IPLC, Network, Routers, Leased Line,
Switches, Hubs, and Telephones. q Managing Servers, MDaemon and Lotus Notes
Domino Server 4.6, Applications Servers q In house Hardware Maintenance and software
installations. v Carrying out IT related training for
various departments like Recruiters, Sales, Software developers, Accounts,
CSG, and CRMS. ·
Part
of the Internal Assessment Team Member
for the CMMI Level 5 and CMMI level 4 Audit carried out by KPMG. ·
Facing
the internal and external ISO audit as a part of System Administration Team
and maintaining the documents as per ISO Standards and guidelines.
|
|
|
Feb 1991–Dec 1996: INFORMATION TECHNOLOGIES INDIA LTD. (COMPUTER DIV.), New Delhi Position Held: Sr. Customer Support Engineer q Installations of PCs, peripherals and softwares. q Troubleshooting and maintenance of software, hardware and network related problems in clients likewise various ministries of Govt. of India and major banks like SBI, SBH, Punjab & Sindh Bank, Dena Bank etc. q In-house testing of customer supplied equipment’s and peripherals. q Provisioning of customer services. q Preventive maintenance and AMC collection as per target set by management. v Carrying out post installation training to user. v Service delivery with efficient Customer satisfaction. v Escalating customer feedback. q Troubleshooting and minimum downtime for the services. v Carrying out Quality of service review to ensure customer satisfaction. v To ensure the Customer Concerns are closed within the SLA’s (Service Level Agreement) failing which; the concern is escalated to the next level. |
|
Education |
·
Post Graduate
in Public Administration from Annamalai University. ·
B.Tech (IT) pursuing Final Semester exams in Aug 2006 from IASE Deemed University, Rajsthan. ·
Diploma in
Electronics Engineering from UPBTE, Lucknow. ·
Microsoft
Certified Ø MCP Ø MCP+I Ø MCSE ·
Brainbench
Certified Ø Windows NT Administrator Ø Windows NT Workstation Administrator Ø Network Technician Ø Technical Help Desk · Completed Cisco Certified Network Associate (CCNA 2.0) course from IACM New Delhi ·
Certificate in
Computer Servicing from Computer Point, New Delhi. |
|
Computer Skills |
|
|
Hardware |
· DELL, IBM Compatible PC, WIPRO, COMPAQ, Acer, Hewlett Packard. Zenith, HCL etc. |
|
Operating System |
· DOS, Windows 3.x, Windows 9x, Win NT, Win-2000, UNIX. |
|
Network Devices |
· Switches, Hubs, Modems, Terminal Adapters, Cisco Routers. |
|
Protocols |
· TCP/IP, HDLC, PPP |
|
Messaging |
· MDaemon, Lotus Notes Domino, Ms Exchange, Ms-Outlook, SMTP/POP3. |
|
Application & Other
S/W & tools |
· Microsoft BackOffice & Office 97/ 2000, PC Anywhere, Netspy, VNC Viewer, Microsoft Visio, Tally (various versions) |
|
Seminars/Workshops/ Talks
attended |
Ø Seminar on “Empowering the Internet Generation” by Cisco Systems Ø
Three day training on “ISO Internal Auditors
Training Program” by Systems Facilitation Group, Rai University Ø A
talk on “Closing the Gap in Your Reputation"
by Prof.Jeffrey Ford, Associate Professor of Management & Human
Resources, Fisher College of Business - Ohio State University and Mrs.Laurie
Ford Ø A Talk on “Global English in Business World” by Ms. Robin Diallo- First Secretory, cultural Affairs, Embassy of USA, Dr. Parag Diwan- VC University of Petroleum and Energy Studies and Col VK Gaur- Principal Director, FIT, MREI Ø Attended 12 days “Annual Training Camp” in Lucknow as a Corporal of National Cadet Core and was awarded Exemplary Character Certificate during the camp by Camp Commandant. |
|
Summary Of Skills |
q Ability to design and develop new cost effective and reliable network solutions that would enhance the productivity of the organization. q Liasioning experience with ISPs, ERNET India, IT vendors etc. q Comfortable with MS Operating System platforms with strong troubleshooting skills. q Strong communication skills (written and oral) with strong interpersonal skills. q Self Motivated q Experience in setting up and managing multiple projects involving mission critical applications. q Have in depth knowledge of application integration, networking, WAN/LAN. q Experience in network designing & implementation. q 15 yrs of Experience of various depts. of IT Industry out of total 18+ yrs of experience. q Detail- oriented, multitasked with strong organizational skills. q Assisted customers in decision-making. q Responsible for completion of projects. q Educating customers about the services. q Familiar with ISO Standards and CMMI level modules. |
(Ranjan Singh)
CURRICULAM VITAE
Address:
Avilasha Reddy,
Plot no:12,
Block no:3,
L.I.G-2, Shanti colony,
Bhaglingampally,
Phone : -
9876543210.
CAREER OBJECTIVE : To strive towards excellence in all spheres
of individual and collective activity so that I can play a key role in the constant growth of the organization to higher levels of endeavor and achievement.
ACADEMIC QUALIFICATIONS:
|
Academic Qualifications: |
||||
|
Course |
University /Board |
Institution |
Year of Passing
|
% Age |
|
M.C.A |
|
St.Augustine PG
college, |
2006 |
74% |
|
BCA |
|
M.S.R.S Sidhardha
Degree college, |
2003 |
73% |
|
INTERMEDIATE |
Intermediate Board |
|
2000 |
73.5% |
|
S.S.C |
S.S.C Board |
|
1998 |
63.3% |
TECHNICAL
QUALIFICATIONS:
SOFTWARE SKILLS:
Operating
systems : Windows – NT/2000/98/95, Unix.
Languages : C,
C++ and Java.
RDBMS : Oracle
8i, Ms-Access
GUI-Tools : Visual
Basic
PROJECTS:
Submitted a project in a
partial fulfillment for graduation in PAYROLL
SYSTEM with Visual Basic as Front-End and Oracle as Back-End.
Submitted a project in a partial
fulfillment for 5th sem lab for post graduation in B.M.I.R.S with Java as Front-End and
Oracle as Back-End.
Submitted a project in a partial fulfillment for post graduation in REMOTE DBA ALERT with Java as Front-End
and Oracle as Back-End.
PERSONAL INFORMATION:
Name : Avilasha
Reddy.
Fathers
Name : Anil
Reddy.
Gender : female.
Date
of Birth : 10th
, June, 1984.
Martial
Status : Unmarried
Nationality : Indian
Languages
Known : English,
Telugu and Hindi
ACHIEVEMENTS:
v Participated
in
v Participated in IT-Meets.
INTERESTS:
v I like teaching, and cooking.
STRENGTHS:
Problem analyzing skills and
coming up with optimum solution, And Dedication to the work in hand.
HOBBIES:
v Watching cricket, playing chess and listening music.
Station :
Date : . (Avilasha Reddy )
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