Isha Khan
isha@gmail.com
PERSONAL
DETAILS
Name: Isha Khan
Birth Date: July 26th 1982
Marital Status:
Unmarried, Female
Cell No: 9876543210
Permanent Address: 62, Kavita Nagar , Behind State Bank of India, Nehru Road Nasik -40
CAREER
OBJECTIVE
To establish myself
as an expert Technical Support Engineer with an Organization that provides a
promising Career growth along with new horizons ,development opportunities ,
encouragement to face new challenges and conquering them.
PROFESSIONAL
SUMMARY
> More
than 2 years of experience as a web based Technical Support Engineer based on
Linux platform along with the same experience of support for the Broadband ISP
.
> Work
experience on Linux Operating system related to installation and
troubleshooting of OS itself along with the individual associated servers and
networking issues.
> Good
knowledge of several web control panels related to the web hosting support
TECHNICAL SKILL
SET
Providing technical
troubleshooting related to Web hosting and the Broadband ISP via phone support
, email and online chat system.
> Resolving the
network/connectivity issues for the ISP
serving for about thousands of end customers
, troubleshooting the individual hardware/ software issues along with their installations on the
systems supporting Win 98 , Win 2000
,Win XP , Apple Mac. Upload and download
issues related to ISP .
> Email
troubleshooting starting right from the configurations of account in the email
clients to the actual server wide oriented issues related to the linux email
servers , pop3 and smtp
> Providing the basic pc Maintenance support
via phone , email as well as chats along with the support for the installations
of third party products such as Routers , Xbox , play stations etc.
>
Monitoring Linux server load, hunting hackers
and abusers on the live servers , maintaining server load level.
>
Resolving tickets related hosting Issue's ,email Issue's
>
Installing 3rd party software, ssl certificates , taking
backups ,transfering domains from one server to another.
> Looking
up on stats (web ,server) updating properly for each domains.
OTHER TECHNICAL
SKILLS
OS Installation: Linux and Windows
Setting up Linux
Servers exp: Mail ,Apache, NIS , NFS, FTP
Operating Systems:
Windows 2000/NT, Windows XP, Red Hat Linux.
EXPERIENCE- 2.8
Years
Present employer:
Aress Software and Education Technologies Pvt. Ltd., STPI,
Nashik-422101,
(Maharashtra)
Designation: Shift
Supervisor for Technical Support .
Duration: From Jan -
2004 to till date
Responsibilities:
Managing customers’ technical queries via telephonic conversation , mails and
online chat system, troubleshooting related to the ISP and hosting, escalating
the issues to the respective authorities
that needs the on site assistance by a tech to client , management of
inbound and outbound calls with the follow ups .Presales as well as post sales
queries to some extent . Server administration, its monitoring and the
maintenance.
>Troubleshooting
performed on Linux Based System for the hosting server
> Providing the
support to the end user for fast growing ISP based on DHCP oriented system
> Email support
for the same client including the configurations of the emails in the email
clients and the associated mail server issues on live linux machine .
> Currently
working as the Shift Supervisor managing the team consisting of six individuals
> Responsible for
periodical training sessions and the accent training programs in the
organization .
Environment: Linux
Based Systems
EDUCATIONAL
QUALIFICATION
I have successfully
completed the following Certificates and in the process of acquiring graduation
certificate .Passed out Redhat3 Certification no: 803005031428701
ACADEMICS
|
Course |
School/College |
University |
Year |
Percentage |
|
Diploma In IT |
NIIT |
NIIT |
Dec-2005 |
64.00% |
|
B.Com |
B.Y.K |
Pune |
Appered |
|
|
H.S.C (XII) |
BYK Collage,
Nasik Pune Board |
March 2000 |
50.00% |
|
|
S.S.C(X) |
ST. Francis High
School , Nasik . |
March 1997 |
49.99 % |
|
Field of Interest: Have interest in the music of all sorts , classical , western etc and manage to play many musical instruments , Favorite sport as cricket.
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