Objective
Looking forward for a challenging position. Where my analytical skills can be best utilized.
Professional
Summary
Worked as a Configuration
Manager for TSG (Technologies services Group) a group of GE Business ( GE
Energy, GE Aviation, GE Oil & Gas, GE Transportation)
Managing CMDB (Configuration
Management Database) like updating CIs (configuration Items).
Capturing relevant data and
updating in CMDB.
Providing L2 support for the
client by processing their requests and training them about CMDB.
Worked on reducing the
defects in the Tool HPSD (Hewlett Packard Service Desk) by taking up the
Category named Network. Collected information from Various Workgroup owners to
update CMDB.
Creating, Modifying and
Decommissioning CIs (Configuration Items).
Also used Service Now Tool to
update CMDB.
Completing tasks in given
time to meet SLAs (Service Level Agreements).
Creating Changes and working
on them.
Joining CAB calls (Change Advisory Board) calls where changes are approved by CAB members and also joining Daily Operations Calls to keep on updating about Process.
ITIL
Expertise
ü
Providing updated
information to Configuration Process Owners.
ü
Part of
Configuration Management Project Team working on completeness of CMDB to update
Service Catalogue.
ü
Updating data
manually in Service Now Tool.
ü
Also providing
support for Configuration Operations Team to meet SLAs.
ü
Done Unit Testing
on Service Now Tool to capture errors in the tool before SIT (System
Integration Testing).
ü
Done ITIL V3
Foundation Certification.
ü
Part of Service
Operations in ITIL.
ü Part of Run Team in TSG.
|
Dates |
Organization |
Role |
|
1st Dec, 2009 to 29th Sept, 2024 |
Genpact |
Technical Associate (TA). |
|
25th Aug, 2009 to 15th Oct, 2009 |
GTA(Genpact Training Academy) |
In Training |
|
25th May, 2009 to 30th June,2009 |
First Indian corporation. |
Associate |
|
8th May, 2008 to 17th Nov, 2008 |
Wipro BPO |
Technical Support Executive |
ITIL
Project Experience
|
Project – 1 |
|
|
Employer |
Genpact |
|
Client |
Technology Services Group (GE
Aviation, GE Energy, GE oil & Gas, GE Transportation) |
|
Role |
Configuration Manager |
|
Duration |
Mar 2010 – Aug, 2011. |
Roles &
Responsibilities:
Creating Changes, Cis
(configuration Items) and updating CMDB (Configuration Management Database).
Following CMDB 3.0 Policies
and standards to update the data and also training workgroup owners and
requestors about the configuration process.
Creating Services, Service
Calls, Projects, Cis, Changes in HPSD and Service Now Tool.
Capturing relevant and
mandatory information from various Workgroup Owners, Support Group and IM
owners and updating CMDB.
About Client:
·
GE (General
Electric) has many business and sub-businesses in it and TSG(Technology
Services Group) is one of them is group of major GE businesses like GE Energy,
GE Aviation, GE Transportation and GE oil & Gas. It has centers in
worldwide providing support in various sectors.
|
Project – 2 |
|
|
Employer |
Genpact |
|
Client |
Armstrong |
|
Role |
Incident/Outage Manager(Monitoring
& Command Centre) |
|
Duration |
7th Nov, 2011 – 29th Sept, 2013 |
Roles &
Responsibilities:
Monitoring
IBM AS400, SAP, TWS consoles for jobs, Network alerts.
Work
on Service now.
Complete
the tasks as per the email requests to run, re-run, reschedule and to cancel
the jobs.
Handle
P1/P2 and p3/P4 tickets.
As a
part of handling p1/p2 tickets, we were responsible for heading the bridge
calls till the resolution.
Sent
notifications to the various technical groups.
Coordinate
with vendors like AT&T, Vodafone, Verizon and Sify about NOC related
issues.
Prepare
production reports, shift turn over reports.
Creating
Problem Management tickets and assigning to respective groups.
About Client:
Armstrong
World Industries, Inc. is an international designer and manufacturer of floors,
ceilings and cabinets. Based in Lancaster, Pennsylvania, Armstrong
operates 40 plants in 10 countries and has approximately 12,300 employees
worldwide.
Armstrong Telephone Company is a telecommunications
provider, and part of the Armstrong Group of Companies. The company
primarily operates as a local exchange carrier in rural markets in West Virginia,
Maryland,
Pennsylvania
and New York.
Technical Skills:
Advanced Java Programming, C, C++, HTML, XML and PL/SQL.
Good
keyboard skills and has good knowledge in Ms-Excel.
Having good Troubleshooting skills about
laptops and knowledge about Windows Vista and windows Xp and Windows8.
Certifications and Trainings:
ITILV3 Foundation certification.
LEAN trained and tested.
Greenbelt trained from Excellence Ashram.
Doing a freelance Project.
PMP
trained from PM Envision.
MCITP trained (Passed Active Directory
Exam)
IT Asset Management & S/W Delivery
Trained and Tested.
SAP Basis Admin & Security Trained.
Education Qualifications:
Competed
MCA in 2007 from Princeton PG College,
Done BSc
computers from Samhita Degree College from (2001 to 2004).
Done
Intermediate (MPC) from Siddhartha Junior College from 1999 to 2001.
Project in Academics:
Done a
project named XML based billing adaptor for wireless services in Mobile
Technologies using Advanced Java
like JSPs, XML and unit testing for Value Added services for Service Providers
like BSNL and Airtel.
Personal
Profile
·
Date of
Birth :
5th February, 1984.
·
Strengths : Quick Learner, Adaptable, Determined, Self
Motivated.
: Work with great accuracy and speed. And have
high energy levels.
(Orlando
Mahindrakar)
.JPG)
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