SHAMAR PATEL
E-Mail: shamar@gmail.com Mobile: 09541895627
Aiming for assignments in Operations / Process Management / Client Servicing with growth oriented organisation
? A result
oriented professional with 1 years and 11 month of experience in
Bank Operations, Customer Service and Team Management.
? Currently
serving ICICI Bank Ltd., Regional Processing Centre, New Delhi as
Assistant Manager band.
? An
implementer with recognised proficiency in spearheading operations / business
with an aim to accomplish corporate plans & goals successfully.
? Resourceful
at maintaining relationships with clients to achieve quality product and
service norms by resolving their service related critical issues.
? Adroit in
performing all banking operations effectively & efficiently, coordinating
with various branches & managing a variety of branch banking operations.
? An
enterprising leader with proven dexterity in leading and directing personnel
towards accomplishment of a common goal without compromising on
employer-employee relations.
Operations
Management
v Managing the overall functioning of
process, identifying improvement areas (both cost effective and process
related) and implementing adequate measures to provide better services for
maximisation of customer satisfaction.
v Managing the overall functioning of
process, identifying improvement areas and implementing adequate measures to maximise
customer satisfaction level.
v Handling TDS related activities.
v Preparing & presenting various
weekly/monthly MIS reports pertaining to process.
v Branch Awareness & Training.
Client
Relationship Management
v Managing customer centric banking operations,
forwarding customer instructions to the concerned department & ensuring
customer satisfaction by achieving delivery & service quality norms..
v Leading many Projects for the customer
benefit viz Reject the Rejection campaign, PAN Project, Proactive defaults
Removal etc.
v Vendor Management and their Supervision.
Career Highlights
Since
May’12 ICICI Bank Ltd.,
Regional Processing Centre,
Assistant Manager
v Spearheading a gamut of tasks encompassing:
-
TDS
related Activities.
-
Processing
of Exemption Document at Verifier Level.
-
Salary
Processing.
-
MIS
reports.
-
Document
controlling and identity verification.
-
Customer
support.
-
Web
Trade Form processing.
-
Assets
Operation (Car Loans and Personal Loans Processing)
-
Utilised
Finacle software (FCRM) for processing
the service request within TAT.
v Handled the huge volumes of the activities
such as TDS Remittance, Returns & Exemption Documents, Revised Returns,
Certificate issuance etc for of the hub containing largest no of branches.(750
branches)
v Performing of ATM and VAULT Audit on regular basis.
v Return Filing (Form 26Q & Form 27Q).
EDUCATIONAL & PROFESSIONAL
DEVELOPMENT
PGDM(Marketing Management & Operation
Management) 2012
Asia- Pacific Institute of Management
CGPA: 3.1 /4.33
B. Tech.
Information Technology 2010
Vishveshwarya
Institute of Engineering & Technology, Ghaziabad
Affiliated
to GBTU (Formely UPTU)
Aggregate Percentage: 65.02%
Class
XII (CBSE) 2006
The Aditya Birla Public School, Renukoot, Uttar Pradesh
Aggregate Percentage: 67.6%
Class
X (CBSE) 2004
Nirmala Convent High School, Renukoot, Uttar Pradesh
Aggregate Percentage: 83.2%
PROJECT UNDERTAKEN:
v Summer Training at Hindalco Industries
Limited
Duration: 4weeks
Location : Renukoot ,Sonebhadra, Uttar Pradesh
Project Name : ”Domain Controller & Antivirus Implementation”
v Project on Banking System using Java.
INTERNSHIP
|
Name
of the Organization : |
OZONE NETWORKS
PVT LTD, New Delhi |
|
Duration : |
8
weeks |
|
Training : |
The objective is to provide wireless internet and
mobility solutions across retail at affordable prices. To understand the current pain areas and the issues
faced in the new market, to identify the satisfaction level of the customers
and also to create an awareness about the company and its offerings in a new
market..
|
Technical
Know-How
v
Well
versed with Windows (98, 2000, XP, 7 & 8), MS Office Suite, Banking
Software (Core Banking Solution Finacle) and Internet Application.
Personal
Dossier
Date of Birth : 05th April, 1989
Address : 339B, Pocket N , Sarita Vihar,
New Delhi – 110036,
Linguistic Abilities : English
& Hindi
Hobbies : Playing Cricket, Watching Movies, Driving, Outting
Date :
Place:
Shamar Patel
.JPG)
0 comments:
Post a Comment