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Charles Satter
124
Elmeer Ave. Apt C
Pelham,
MA 23014
Phone:
(517) 325-3201
Charles_satter58@hotmail.com
Summary
·
Innovative and progressive thinker possessing
background with various computer programs and operating systems.
·
Experience with LAN / WAN networks, TCP/IP, PC workstation support, data link equipment,
and servers with multiple operations systems
·
Work history reflects a team-oriented, self-motivator
continually seeking new challenges to broaden areas of expertise.
·
Successfully worked with all age groups with
various backgrounds and experience levels.
·
Offers excellent customer service both in
person work environment and in a call center style environment.
·
Possesses a current DOD issued security
clearance.
·
Has 10 point Veteran’s preference.
Knowledge
·
Possesses
working knowledge of the following
applications:
Windows 2000/XP/7
Windows Server 2000/2003
Air Defense Systems
Integrator
Avocent Video
Switching Solutions
Deltek
Hyper terminal
Joint Range Extension
Server
Microsoft Office Suite
Multi Source
Correlation Tracker
Norton Ghost
Sun Solaris 10
Tactical Display
Framework
Wave
Altiris
professional
EXPERIENCE
InfoPro
Corporation
May 2011 - Current
Worked in support of
United States Army Space and Missle Defense Command with the G6 tier 1 & 2 helpdesk
team. Responsible for assisting the help
desk team with creating trouble tickets for network users, receiving paperwork
for new account creations both Nipr and Sipr side / adding users to shared
drives / printers / laptop and desktops being turned in for service. Interfaced with the customer in person, over
the phone and through email. Assists the computer operations group and the
network infrastructure team in resolving tickets that may not be complete or
more information is needed from the user.
Daily responsibilities
include answering incoming phone calls, responding to email requests, following
up with users to verify requests have been completed, interacting with
customers turning in new requests for work, using Altiris for creating/checking
trouble ticket status’s. Assisting other groups inside of the G6 with current
issues to help find resolutions and being able to notify customers of current
situations as reported.
BAE Systems
July 2008 – October
2010
Charged
with supporting the United States military in their use of the Battle Space
Command and Control Center. This included all locations inside the United
States as well as Europe and current US occupied Middle Eastern countries.
Worked with team members deployed to locations for troubleshooting equipment,
receiving / sending new and broken parts to maintain full and complete system
functionality. Taught US military personnel how to effectively use the system
by giving hands on training as well as power point / video lessons that took
the user step by step through the operations. Responsible for all equipment in
systems which included switches, firewalls, windows servers and XP platforms, Sun
Solaris servers, data link equipment, video switching equipment and
cryptographic equipment. Outside of US sites had multiple team members
responsible for 24 hour monitoring of system operations to make sure the customer
could effectively perform their assigned duties.
Day
to day tasks included: rebuild / re-image of hard drive if issues arose,
loading of new software and system software patches and security patches to
keep system up to current military standards, answering customer questions via
face to face / through email / and over the phone, troubleshooting all system
issues such as connectivity / software / data link / hardware problems that
occurred from 24 hour a day operations.
Specific Technologies and Applications:
CISCO
IOS
Cisco
3700 series switches
Multi
Source Correlation Tracker
Joint
Range Extension Server
Air
Defense Systems Integrator
Tactical
Display Framework
Data
Link Protocols
Wave
Software
Sun
Solaris 10
AN
VRC 103
GRC
- 171
MIDS
LVT2
PRC
117
PSC
5
TMR-6490
HF Radio
Multiple
Cryptographic Devices
AMX
5010 / 5111 / 5130 / AMWORKS
Cisco
PIX 4FE Cards
EDS CONTRACTOR, GLS Associates Inc. – Navy and Marine Corps
Intranet
May – July 2008
Responsible
for completing all trouble tickets submitted through the help desk for user
issues such as pc problems, email issues, printer issues, network connectivity,
black berry setup and support, and site
migration from one location to another on the base. When desktop / laptops had
issues that could not be fixed at user location, would bring them back to main
office for further maintenance which included re-image hard drives, replace
hardware inside of machine, or replace whole unit if it needed to be sent back
to company. Most email and connectivity issues were checked and verified that
issues could not be fixed at user location, and then the trouble ticket would
be passed along to the proper team to provide fix action. In charge of scanning
the various networks we supported multiple times a month to make sure each
computer was up to date with all current software and security patches. Took
results from all scans to create reports on security of networks and to create
lists of all computers that needed fixes based on importance of missing
patch/software.
Dicks Sporting Goods
November 2007 – April
2008
As a fitness associate team member, was responsible for all things
related to the fitness section of the store. Provided information and answered
all questions customers had about current products carried under the company’s
name. On different occasions took responsibility for rearranging the department
to give it a new look, while still keeping it within company policy. Assisted
other team members on many occasions by covering their departments when they
needed a break or just had a large flow of customers.
United States Marine Corps
October 2002 - 2007
Was an active duty
Marine for 5 years with deployments to Iraq, Afghanistan, and other locations
around the US. Responsible for maintaining all of the unit’s laptops, desktops,
printers while at Camp Lejeune, NC. While we were deployed we were responsible
for all laptops, desktops, email exchange servers, active directory, and all
the network routers and switches setup up to maintain networks that supported
approximately 400 plus users at any given time. Assisted in all troubleshooting
of customer issues which included hardware and software failures, email and
account problems, along with connectivity issues. Also responsible for
assisting in specialized systems such as Blue Force Tracker, and the UOC. The
Blue Force Tracker was a type of gps based tracking system that also allowed
information to be passed between the main location and forward units. The UOC
system was designed to allow all radio traffic to be passed through computer
based equipment so that multiple positions could be setup so that multiple
operators could listen and communicate on the channels instead of a traditional
setup where only one person can listen and communicate over a single position. Maintained
remote satellite systems throughout the different theaters to provide forward
groups access to secure networks and secured voice and provide moral networks
so military members could communicate with family and friends. These systems
included a satellite antenna of some type, a switch and router, modems, and
cryptographic equipment for the secured systems.
Education
High School Diploma
Cleveland Christian
Academy
Feb 2002 – July 2002
Olmsted Falls High
School
Olmsted Falls, Ohio
1998 – 2002
CompTIA Security +
Certified September 2011
References Available Upon Request
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