Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Kawohi Garry
1599 Dawn Street
Denver, JA 40124
Home: (720) 259-7042
Cell: (720) 356-7400
Kawohi.garry98@gmail.com
OBJECTIVE
To obtain a technical position that fully
utilizes my management experience as well as my extensive background in
video/web conferencing, tech support and telephony.
PROFESSIONAL SUMMARY
IT Lead with over 25 years of technical experience including video, audio and web conferencing,
training support, and telephony. Skilled in troubleshooting and
supporting users at various levels. Effectively manages groups of
video/web specialists of 5-20 operators. Proven ability to
translate business needs into technology requirements that support the
company’s business objectives and to successfully manage all phases of IT
projects from needs analysis and requirements definition to vendor selection,
implementation, and training.
EMPLOYMENT HISTORY
Centura Healthcare (Englewood,
Co.)
July 2008-Present
Audio/Video Specialist-Project Manager for Office Communications
Server roll-out
Provide video conference
support for 17 Polycom video endpoints at various hospitals and clinic’s.
This includes video bridge maintenance on the MGC+50 as well as remote
management and training for the administrators assigned to the locations.
Project Management roles: Provide PM for the roll out of Office
Communications Server 2007 on the Centura AD backbone. This includes
testing environments, migration from LCS 2005 as well as end-user pilots and
training. Work directly with the storage, server, network and desktop
team in getting all pieces of the project completed in a timely manor.
Provide PM in getting VSL (Video Sign Language) interpretation services going
in 5 major hospitals. This included contacting several vendors, testing
on the Centura network, live demonstrations for the Centura IT leadership team
and VP’s from Children’s Hospital to contract agreements and documentation and
training for end-users. Created roll out plan to migrate from the Polycom
MGC to Tandberg TMS system including expressway and desktop video cutover.
Softec Solutions (Denver,
Co.)
August 2006-July 2008
(Contract position at the Environmental
Protection Agency)
Audio/Video Specialist-TECH Desk support
Provide Audio/Video
support for the EPA conference center. Conference set-up and tear-down
with multiple vendors such as Web-ex, On24, Live-Meeting and internal Lotus
Same-time applications. Extensive work with Epson and Boxlite projectors, Dell
laptops, JVC speakers, Sure microphones, sound systems, LAN connections, Avaya
VOIP applications, Video conferencing over ISDN and IP using gateways and
Crestron Room Management Systems. Customer service and support for internal and
external customers of the E.P.A. Video codec’s include Tandberg 6000,
1000, 4000, Tandberg Management System. Work with infrastructure in
getting the E.P.A.'s new conference center running with SOPs and best
practices. Technical desk computer phone support for 900+ employees.
Applications include Lotus Notes, Novell, Spyder, Active Directory, Microsoft
Office (Word, Power Point, Excel, Access, Publisher) and other internal federal
applications. On site desktop support, (Re-imaging hard drives,
troubleshooting hardware, replacing internal CPU components). Track service
tickets and trends through Virtual Help Desk (VHD).
ACT
Teleconferencing
(Golden,
Co.)
February 2003-August 2006
Manager of Web Conferencing
Provide first level and
advanced technical support for end users including issues with Java
applications, permissions and Microsoft. Daily resolution of trouble
tickets with web conference vendors. Create web registration pages to customer
specifics and platforms using HTML, Dreamweaver and Flash. Conduct tests
and training on video/web conferencing platforms including Centra, Event
Center, ON24, and Windows Media. Responsible for recording and streaming
of audio and video using Windows Media Server.
Charles Schwab
(San Francisco,
Ca.)
August 2000 - September 2002
Senior Staff-Media Services Engineer
Created and managed
videoconference group using Polycom Viewstations, Tandberg 6000, Picturetel
desktop and rooms systems and V-TEL room systems. This included
reservations, operations, technical support and customer training used by the
Senior Vice President and Executive Staff. Responsible for the
reconstruction of circuits including video, audio and web conferencing bridges
such as Accord and Lucent. Implemented media services department.
Provided advanced technical support on video equipment in the San Francisco
area.. Resolved trouble tickets with vendors as well as building
infrastructure.
VTEL Corporation
(Denver,
Co.)
May 2000 - August 2000
Field Service Engineer
Custom designed and
installed V-TEL video conference systems including custom rooms and millwork,
punch-down blocks, smart jacks and inside wiring. Rebuilt window based CPU’s
including memory and hard drive upgrades. Resolution of trouble tickets from on
site clients for all Midwest states (CO, KS, NE, MO, WY, UT, NM and AZ).
Provided technical support and training for V-TEL, Polycom, and Picturetel
video conference systems . Created process flows and procedure
lists for video systems and bridging services.
VTC Services
(Denver, Co.)
June 1999 - May 2000
Manager of Video Bridging
for US West Video Services
Managed and maintained
the US West video conferencing centers in Denver, Colorado and Seattle,
Washington. Lead technical support for emerging Tandberg video codec and
Accord bridge upgrades to all US West video sites. Created SOPs for direct
connect circuits between the Accord video bridge and Tandberg endpoints
Conference Plus, Incorporated (Chicago,
Il.)
November 1997 - June 1999
Supervisor Video
Operations and Technical Support
Managed video staff of
15 operators, as well as the daily supervision of reservations, operations and
technical support staff. Provided technical support for clients,
including resolving trouble tickets for video and audio conferencing. Managed
upgrades on Lucent video bridge as well as maintenance on V-TEL, Polycom, Intel
video codec’s.
MCI Conferencing
(Chicago,
Il)
March 1995 - November 1997
Video Technical Support
I
Performed video site and
equipment certifications. Resolved all escalation issues on local and private
networks along with vendor related issues. Performed daily operations and
support on the video and audio conferencing bridges to customer specifications.
AT&T
(Denver, Co.; Jacksonville, Fl.; Chicago,
Il)
September 1989-April 1994
Audio Technical Supprt
Long distance
operator. Lead representative for tariff infraction issues with business
accounts. Operations and infrastructure training.
EDUCATION
Cisco Tandberg
Management Server - Santa Clara, CA (2011)
Accord video bridge
certification-Atlanta, GA (2003)
Lucent video bridge
certification- Atlanta, GA (1997)
Video Server bridge
certification-Andover, MA (1996)
Network MCI TCP/IP
certification-Chicago, IL (1997)
Crestron Touch Panel certification – Dallas,
TX. (2006)
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