Associate Staff Support Sample Resume Format in Word Free Download -->

Associate Staff Support Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
                                                       Harry Dave
                                                  231 Judith Lane
                                                  San Jose, LA 32014
                                                      (518) 329-4177
                                                      Harry.dave56@hotmail.com



OBJECTIVE:         To obtain an IT support position

EDUCATION:       A+ Certified. 
                          
                                University of Delaware (1985-1988)

EXPERIENCE:

2009-Present  Associate Staff Support, SmartButton Asscociates

                                 Tier I phone support of a proprietary software company

2008-2099   IT Consultant, AC/DC Enterprise

                                Working for various commercial and residential clients for small, full service
                                 IT firm.  Duties include pc installation, wireless network troubleshooting and
                                 configuration,  printer installation, Novell network configuration and
                                 customer support.

2007-2008       IT Consultant, IBM
   
                                Worked on a 160 pc rollout project to install image, add software, configure
                                 email, transfer client’s existing data seamlessly through network from old to
                                 new pc, backup machine, digitally install asset tag in pc BIOS, add additional
                                 monitor to existing monitor to create an extended desktop display and
                                 deliver and set up at client’s desk during work hours with minimum delay or
                                 disruption of work.



2005-2007       Technician Level II , Red Clay Consolidated School District

                                Responsible for providing desktop, printer and network support,
                                maintenance and restoration in a Windows 98, Windows 2000 and
                                WindowsXP Professional TCP/IP WAN environment consisting of over
      6000 personal computers within the school district.

                                 Individually responsible for the support and maintenance of eight
                                 schools as a Technician Level II in a district with 27 schools.

                                 Responsibilities include installing, upgrading and configuring
                                 operating systems and software, re-imaging, Symantec anti-virus
                                 and Microsoft spyware removal.

                                 Excellent trouble shooting skills in a fast paced help desk
                                 environment with a 72 hour work order resolution time frame.

                                 Experience using work order tracking software ‘Trak It’.

                                 Experience using remote desktop software such as ‘VNC’ and
                                 ‘Altiris’.

                                 Self motivated with excellent written and verbal communication
                                 skills including providing one on one instruction and tutorials for
                                 teachers and administrators.
                                
                                                                     

2000-2005        IT Consultant, Smyrna School District

 
                                 Responsible for providing desktop, printer and network support, maintenance
                                 and restoration in a Windows 2000 Professional and Windows XP
                                 Professional TCP/IP WAN environment consisting of over 2000 personal
                                 computers within the school district.
                                
       Personally responsible for the maintenance and support of one school in a
                                  school district comprised of seven schools.
                               
                                 Responsibilities include installing, upgrading and configuring operating
                                 systems and software, reimaging, Symantec anti-virus and Microsoft
                                 spyware removal

                                 Installation of CAT 5 cabling including cable making and IDF/MDF
                                 punchdowns. 



References available upon request

                                  


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