To bring my energy and excitement to your company and embrace this new opportunity – I am looking to relocate to the
Professional Experience
- Managed
training tasks by calling customers and scheduling training sessions on
new computer systems
- Trained customers
on ways to make business to run more effectively
- Conducted
follow-up visits to ensure customer satisfaction after leaving job site
and to ensure customer has strong knowledge of process
- Troubleshot
and evaluated processes with customer which helped sharpened my problem
solving skills
- Trained
customers in a classroom setting and also supported them live on the new
software and consulted with them on best practices to make the new system
work for their processes
- Facilitated
meetings between our company and the customer during the install to make
sure all open issues were resolved – this enhanced my leadership skills
- Used my
written communication skills to create a user manual for the computer
software so that the customers would have a reference guide to assist them
upon the training team’s departure
- Traveled for
weeks at a time to support customers live on new computer software in
which a lot of them were resistant to the change – this obstacle help me
develop and strengthen my people skills
- Used my
computer knowledge to assist with converting data from their old software
to the new software
- After helping
the customer get trained and use the new system, I also worked with them
on their process flow and how the software can help them attain their
goals just in a different, but yet efficient way
- Used my
organizational skills to schedule training schedules between multiple
stores in the timeframe allotted
- Used my
verbal communication skills to train customers in a classroom setting and
using appropriate examples and analogies that would make it easier for the
customer to grasp the concept of the new software and how to use it
- Consulted
with the managers on reports concerning their profit and costs and worked
with them on how the new computer system can help those numbers go in the
right direction – even if it means a slight process change
- Spent time at
my corporate office doing software testing and helping eliminate possible
errors in the system - this helped the company create a better functioning
product for our customers
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