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Allen Govindan

15 Kootenai River Rd.

East Hanover, HA 41027

417-089-5897 (Home)

417-697-2988    (Cell)

allen_govin478@ymail.com

Summary of Qualifications

Effective, seasoned Technical Engineer with experience leading and developing technical teams. Have the ability to quickly analyze and access problems and suggest possible resolutions.  Able to manage multiple projects effectively. Results driven, customer focused professional with experience building relationships in multi-cultural environments. Varied business background in computer services include, Help Desk Analyst, Network Administrator, Server Administrator, Service Manager, Service Supervisor, Operations Team Lead, Field Service Engineer, Warehouse Manager and Field Service Specialist. Strengths include team leadership, motivating teams in both a large global corporation, and small start-up organizations. Excellent communications skils.

 

Career Highlights

YOH IT – AstraZeneca  Wilmington, De.                            2009 -Present

Desktop Support –Assistant Team Lead

·         Upgrade desktops and laptops to Vista with Office 2007

·         Travel to upgrade remote sites (Puerto Rico, Canada and Massachusetts)

·         Assist users with transition to new operating system and office package

·         Resolve system issues associated with conversion and data loss

·         Upgrade Field Sales Force users to AZ Anywhere 8 and activate Internal 3G Card

·         Work with carriers (Sprint and Verizon) to troubleshoot issues associated with the upgrade to 3G and coverage issues.

·         Upgrade Vista Systems to Service Pack 2

·         Phone support to resolve issues clients experience after upgrading to Service Pack 2

·         Daily reporting of upgrade status for teams in US, Canada and Sweden

PartnersPlus – New Castle, De.                                                                 2006 -2009

Consultant

·         Remote network monitor and administration of servers and desktops.

·         Onsite system install and support of  Windows XP, Vista  and Microsoft Small Business Server 2003 systems.

·         Hardware and Software support for clients with 5 to 200 users in Delaware, Maryland, New Jersey and Pennsylvania.

COMPUCOM SYSTEMS, INC – Paulsboro, N.J.                         2004- 2006

SUPERVISOR

·         Managed team of 21 Technical professionals reconditioning computer equipment for the banking industry.

·         Supervise team responsible for inventory control of warehouse, responsible for storage of computer equipment awaiting return to customer or leasing companies.  Team is also responsible for shipping and receiving of all equipment from customers and vendors.

COMCAST – Wilmington, De.                                                                    2003-2004

CAE

·         High Speed Internet Help Desk Call Center Tech responsible for responding to telephone and e-mail inquiries, covering full range of customer service (serviceability, sales, service problems and billing) problems

·         Assisted customers by troubleshooting PC/CHSI/E-mail/modem problems

ADVANCED INTERACTIVE SYSTEMS – Renton, Washington            2002-2003

INSTRUCTOR

·        Contributing member of team responsible for training Airport Baggage Handlers on proper operation of equipment, proper customer handling procedures and Federal Guidelines set forth per Department of Homeland Security.

·        Member of the “Train the Trainers” team that taught employees of Advanced Interactive Systems teams prior to being deployed to airports on proper training procedures.

·        Traveled to airports around the country training Airport Baggage handlers that were transferring to Federal employees.

MOBIL RESEARCH & DEVELOPMENT CORP. – Paulsboro, N.J.      1980-2001

OPERATIONS MANAGER – NETWORK ADMINISTRATOR- NT ADMINISTRATOR – INSTRUMENT SHOP SUPERVISOR

·         Managed team of 26 technical professionals responsible for continuous (24X7) computer operations including network, email, UNIX, NT, help desk and desktop support.  As part of a global operations group this team was rated #1 overall three consecutive years, which was the only team to hold that honor.

·         Contributing member of Global Team with other technical managers to consolidate operating systems and migrated from a disparate operative platform to a global standard maintained environment. Held meetings, devised strategies, and chose vendors (Dell, Microsoft). Project received Mobil worldwide acclaim.

·         Substantial contributing member of Global Team assigned to develop a change control program that would create the least impact on any global region.  Meetings involved multi-national personnel.  It was decided that the only possible solution was to set up a redundant system, one at the global headquarters in Dallas, Texas and a duplicate system in Singapore.

·         Supervised team of Server Administrators during conversion from NT 3.5 to 4.0.  Scheduled planning meetings, formulated timelines, implemented conversions, trained users on changes prior to implementation.  Accomplished complete conversion of all servers with no system downtime or user impact.

·         Built campus wide network infrastructure.  Designed fiber backbone Converted from Thin wire to Category 5 thin wire. Documented all wiring connections and equipment increasing plant speed and reliability by 80%.

·         Substantial contributing member of Global Team assigned to reduce Injury and Accident rate of Information Services Global Group.   Set up weekly safety meetings, contests, team participation in safety audits were some of the projects the team instituted.   Within 6 months of starting this program injury and accident rates were reduced by 90%.

·         Contributing member of Global Team with other technical managers to design a disaster recovery system for the Refineries and Research locations on the Mobil network.

Education

RCA Technical Institute, Cherry Hill, N.J. - ELECTRONIC COMPUTER SYSTEMS

Wave Technologies, Philadelphia, Pa – NT 3.0 , NT4.0

CED Solutions, Atlanta, GA – Windows 2003 Server

Certifications

MCP, MCSA, MCSE CompTIA Security + , Microsoft Small Business Specialist, Dell DSCE Desktop certified  (Microsoft Transcript information  Use Transcript ID 725390   Access Code 3024569997  http://www.microsoft.com/learning/mcp/transcripts )

Technical Skills

Windows XP, Windows Vista, Windows 7,  Win NT, Windows 2000, Windows Server 2003, Microsoft Small Business Server Certified,  Cat 5/6 Wiring, CTX – Airport Baggage Screening System, Disaster Recovery, Fiber Optics, HP Openview, LAN/WAN, Microsoft Office2003, Microsoft Office 2007 , Hubs Switches and Routers, PC Hardware upgrade and maintenance, Remedy, ConnectWise, Sniffer Technology, TCP/IP, Visio, e-mail (SMTP, POP3, IMAP). DNS, Active Driectory, Symantec Backup Exec, ServersAlive, Kaseya.

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