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Cavett Nejati
371 Apple Jack
Lane, Pittsburg, SA 30147
Phone (920)
625-7209
E-mail: cavett_nejati29@gmail.com
Education
Baker College, Flint, MI, Master of Business
Administration in General Business, 08/2004-2006
University
of South Carolina, Columbia, SC, Bachelor of Liberal Arts in History, 08/1992-05/1997
Professional Work Experience
BlueCross BlueShield
of SC 07/1998-Present
Information Systems Identity Access Management Analyst/Team Lead (07/2008-03/2012)
·
Supervised technicians to complete all security
requests accurately and within departmental Service Level Agreement (SLA) times.
·
Assigned job duties as required to all
available team members.
·
Provided new and continued training for the
team.
·
Provided instructions and ongoing support for
the team.
·
Assisted Senior
Management in process improvements to benefit both the team members and
customers.
·
Assisted technical
writer in documentation of new processes and updating documentation for old
processes as systems and platforms were acquired and/or upgraded within the
department.
·
Interviewed
customers to identify system needs for newhire employees.
·
Documented user
needs identified with systems impacted by necessary changes.
·
Actively resolved
day-to-day technology needs of customers with a focus on the analysis of
processes – dissecting problems and suggesting solutions, including complex
systems process analysis.
·
Developed and
maintained relationships with internal and external customer management and
users as well as other IS staff and management.
·
Facilitated
communication between Data Security and IS to negotiate agreements and
commitments.
·
Assisted in the
business process redesign and documentation as needed for new technology.
·
Participated in
continuous review to ensure that processes met changing IS business
requirements.
·
Assisted management
with personnel issues for team members including but not limited to logging
work hours, performance issues and performance evaluations.
Data Security Administrator (11/2002-07/2008)
·
Created, modified,
deleted, maintained and monitored system access IDs for the corporate Email
system, LAN, Enterprise Server (RACF) applications and subsystems, Remote
Access, Web browsing, and application level security databases.
·
Reviewed, verified
and implemented security requests.
·
Created, modified,
disabled Novell/Active Directory Users and Computers access for new and
existing users.
·
Created, modified,
deleted and maintained Host on Demand access for new and existing users.
·
Provided
instruction and problem resolution to external customers and internal
employees.
·
Performed system
access reviews to ensure compliance with the corporate security policies and
standards.
·
Coded and maintained
queries to extract data from the enterprise server.
·
Prepared, audited,
and analyzed security reports to develop risk analysis scenarios and response
procedures.
·
Performed Email profile adds, deleted and
maintained email accounts in Microsoft Exchange through the Exchange Management
Console.
·
Primary Email Helpdesk Support
·
Maintained and updated Bulletin Boards,
Conferences and Distribution Lists.
·
Created Proxy Web accounts, Reset Proxy and
Email passwords.
·
Granted Internet Email access and other
membership class accesses.
·
Crossed-reference RACF, TSO and Proxy for all
account deletes to maintain database integrity.
Performed deletes as necessary.
·
Cross-referenced RACF, TSO and Proxy for all
name changes to maintain database integrity. Performed updates as necessary.
·
Assisted in monthly purge of Email accounts.
·
Assisted in bi-weekly New Hire's placement in
directory only status.
·
Researched Email and Proxy user questions and
problems and resolve.
·
Educated and explained the TAO product
functions to users.
·
Educated and explained the proxy access and
password reset process.
Quality Assurance Analyst (10/2000-10/2002)
·
Reviewed claims processed by Durable Medical
Equipment associates.
·
Reported claim errors on claims processed to
associates and managers.
·
Consulted with claims processing managers to
ensure proper processing of claims.
·
Helped with departmental development of
incentive plans.
·
Completed implementation of ISO9000 Quality
Management System for claims Quality Assurance Department.
Administrative
Assistant (07/1998-10/2000)
·
Made travel arrangements for ombudsmen and
management staff.
·
Ordered supplies for department.
·
Tracked and logged education referral
requests for 17 Ombudsmen.
·
Set-up conference calls for Ombudsmen
meetings each month.
·
Kept a record of Ombudsmen expense reports
for weekly on-site visits.
·
Created and maintained Excel Spreadsheets for
Ombudsmen weekly stats.
·
Other administrative duties including but not
limited to typing memos, copying, and filing reports.
Wachovia On-Call 02/1998-06/2000
Telephone Sales Banker
·
Assisted customers with balancing accounts
and solving problems with accounts.
·
Ensured customers received superior customer
service per company guidelines.
·
Took loan applications via telephone from
customers.
·
Opened checking and savings accounts for
customers via the telephone.
·
Received 100% Mystery Shops (anonymous
evaluations) each month from training through completion of employment.
Blue Cross Blue
Shield of SC 06/1997-07/1998
Project Coordinator
·
Scheduled and coordinated meeting times,
places, catering and registration for quarterly workshops.
·
Maintained Ombudsmen Weekly and Contact
Reports.
·
Maintained Monthly Statistics for
Professional Relations Manager and submit on a timely basis.
·
Administrative duties supporting Professional
Relations Management and Staff.
·
Maintained analysis sheets on workshop
expenses and Ombudsmen evaluation scores.
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