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Administrator Resume Templates in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Wood Grove
Phone: (512) 310-7211; Email: sw_grove11@gmail.com
_____________________________________________________________________________________

SUMMARY
Senior IT Specialist with experience in software support and a track record of excellent customer service satisfaction. Expertise in Quality Assurance in mainframe and PC testing, project management, and programming. A Team Leader who is effective in busy environments where day-to-day operations must be completed within tight schedules and with strong commitment to quality.  Technical Skills include:

Test Automation Tools:
Mercury LoadRunner, Mercury WinRunner, Mercury Test Director, IBM TPNS Test Script
Software Development Process:
Systems Development Life Cycle, ISO
Defect Tracking Tool:
Sears Defect Management Tool, MS Visual Studio
Unit Test:
Black Box, White Box
Operating Systems:
Windows (9x, NT, 2000, XP, VISTA), UNIX AIX, Linux, OS/390, OS/2
Languages:
C, C++, Unix Shell Script, SQL
Data Repository:
DB2
IPC:
Named Pipe, Socket, Shared Memory, Semaphore
Network:
SNA, IP, TCP, UDP, IPX, TELNET, FTP, LAN, Frame Network, Client/Server, HTTP, Dynamic Routing, Static Routing, PPP, X.25, Remote Access, Token-Ring, Token-Ring Scope, Ethernet,  Modem configuration
Mainframe:
MVS, VTAM, NCP, TSO, JCL, IEB Utilities, NETVIEW, IBM Info, MVS Console, SPF, SDSF, File Aid
Software:
Tivoli ITM 6.X, ITCAM, Tivoli software distribution, Tivoli inventory, MS-Office, Lotus Notes
s

TATA CONSULTANCY SERVICES,   Chicago, IL                             March 2011 to Present


Tivoli Administrator (contractor for Walgreens)
Serviced as a Tivoli ITM Administrator that supported 8,000 Walgreens’ stores.
  •  Installed, configured, upgraded, and troubleshoot multiple IBM Tivoli Monitoring 6.X components: OS agents, HUB, RTEM, DB2, WebSphere, Universal Agent, Unix Logs, and MQ agent. Deployed Tivoli agents over 100 servers weekly.
  • Developed situations for: log files, SNMPv3, OS, WebSphere and MQ.

Artech Information Systems,   Cedar Knolls, NJ                   October 2010 to March 2011

Tivoli Administrator (contractor for IBM)
Level 3 Tivoli monitoring support for several clients. Serviced as a Tivoli Administrator and as a Tivoli trainer for the group.
·         Supported various customer accounts in the IBM delivery center. Provided support on the Tivoli Framework, ITM5, ITM6 and the Tivoli inventory. Used ticketing system that included Maximo, Remedy, ServiceNow, and ManageNow.
·         Created Tivoli ITM6.2 situations to monitor UNIX and Windows servers.


IBM - International Business Machines Corp.  Armonk, NY                         1984 to March 2010

Senior IT Tivoli Specialist– Honeywell International Account (2005 to March 2010)
Provided IBM Tivoli Application supports for the Honeywell International Inc. account. Served as a liaison between project managers, database administrators, clients, vendors and system administrators.


Kit Shum                                                                                                                                 Page 2


·         Implemented Tivoli tools (monitoring, inventory, and software distribution) to 3000 Windows servers, AIX servers, and workstations. Used Tivoli Software Monitor tool to proactively alert system administrators and users of potential issues with servers.
·         Oversaw 25 UNIX Tivoli infrastructure servers to resolve any system problems and ensure continued system performance.
·         Reduced overall support expense by 50% through process automation and streamlining procedures that saved time and cost.
·         Generated new revenue for IBM and reduced client expenditure on software support through new Tivoli software upgrade.
·         Increased productivity by developing Unix Shell scripts and Perl scripts to automate  manual processes.
·         Project managed a team of system administrators, data base administrators, customer engineers and network administrators for a major Tivoli software and hardware upgrade from Distributed Monitoring 3.7 to IBM Tivoli Monitoring 6.2.
·         Conducted Tivoli training program for the clients and IBM employees.
·         Created Tivoli system documents for overview, users, business as usual procedures, and frequently asked questions.

Senior Software Engineer – Sears Holdings Corporate Account (1995 to 2005)
Served as a Quality Assurance Analyst (Team Lead) for the Sears Holdings Corp. account. Managed the Sears retail stores Point of Sale (POS) automated testing development. Created test plans, developed test scripts, and user documentation.

·         Performed QA testing for Windows NT servers Point of Sale System that serviced 1,100 stores.
·         Developed WinRunner test scripts to perform regression testing, function testing and stress testing. Accomplished the automated testing process using Hewlett-Packard WinRunner tool.
·         Developed test cases to perform unit testing, regression testing and system stress testing.
·         Improved QA test time from 2 weeks turnaround time to 4 days by applying the automated test tool which increased accuracy and eliminated human errors during unit testing.
·         Chosen to automate the Windows 2000 Retail Point of Sale system testing, merchandise pickup application, and the Web-base employee time card system due to the TPOS automation success.
·         Collaborated with business application groups, application architect, and project management in software development phase to create detailed test plans, execute test plans, and troubleshoot problems.
·         Maintained and upgraded software and hardware equipments as Quality Assurance lab manager.

Software Engineer– Discover Financial Services Account (1984 – 1995)
Served as a Quality Assurance Analyst for the Discover Financial Services Company account. Mainframe network application tester and network application developer for Discover Card credit card transactions. 
      
·         Developed and executed large scale stress test cases for the processing application for credit card transactions.
·         Increased stress test credit card transaction rate from 50,000 transactions per hour in 1985 to 500,000 transactions per hour in 1995.
·         Performed capacity testing against catastrophic failures during all important peaks Christmas holiday shopping seasons.
·         Created training program for internal and external customers on IBM mainframe test tool Teleprocessing Network simulator (TPNS).

EDUCATION

BS Computer Science, Roosevelt University, Chicago, Illinois
BS Business Administration, Northern Illinois University, DeKalb, Illinois


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