Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Delton Hawkins
1521 Centaur Sr.
Monroe, SA 11025
PH: 501-801-2155
Email: delton.hawkins55@hotmail.com
_____________________________________________________________________________________
CAREER
OBJECTIVE
To gain a career position where I can fully utilize my
skillset, education, and experience while contributing significantly to the
benefit of my employer.
SUMMARY
OF QUALIFICATION
• Ability to handle stress and proactive, not afraid
to assume a pioneering role.
• Good verbal and written communications skills
effective for working with business.
• Good data management skills, analytical skills, and
process development.
• Meticulous, highly motivated, and detail oriented.
• Good inter-personal skills to maintain effective
working relationship with site management and rollout team.
• Adequate experience in 1st level and 2nd
end-user level support.
• Well-Organized, Flexible, Efficient, Energetic,
Innovative, Self-Motivated, and Fast Learner.
• Contribution in the development and
documentation of software and hardware requirements.
• Owns and is accountable for the performance of the
team and the effectiveness of production processes.
• Friendly, social, and a good conversationalist. Can
communicate to inspire and motivate others.
• Creates an atmosphere of continuous improvement,
while motivating the team to perform at a higher efficiency.
• PRINCE2 Foundation & PRINCE2 Practitioner. (PRINCE) PROject IN Controlled
Environment certification.
WORK
EXPERIENCE
Exxon
Mobil IT Breda,
the Netherlands
Project
Area Coordinator/Rollout Technical Escalation Contact May
2011 to Feb 2012
•
Member
of the management team with the main goal of successful completion of the
Windows 7 migration project with significant business risk or impact to the
Corporation globally.
•
Manage
the day-to-day operations within the scope of the project manager, track
progress, document milestones and ensure completion.
•
Develop
delivery approaches and project plans, and timeframes.
•
Work
with all levels of the organization assisting in conflict resolution, issue
management and needs assessment.
•
Utilize
project management tools and techniques to prioritize requirements, set
objectives, deliverables and ensuring initiatives are on track.
•
Ensure
adherence to project management standards and practises.
•
Lead
the communication of information to all cross functional groups and
stakeholders at critical points.
•
Ensure
all deliverables are documented and timelines and objectives are achieved.
•
Research
new and creative methods to employ teams and to distribute responsibilities on
projects.
•
Attend
meetings within EAME, Canada, and U.S. as requested or required.
•
Provide
assistance and mentorship as required to the rest of the team.
•
Conduct
post project review sessions and prepare information for improvements and
enhancements.
•
Perform
CORE 3 and CORE 5 application readiness tasks for each rollout sites.
•
Collaborate
with the Application Delivery team and Steady-State team for issue with App package
in SCCM servers.
• Create
daily extract of SCCM deployment status report for each site where rollout is
in progress.
•
Troubleshoot
the urgent issue during rollout, and escalate technical or application issues
to different escalation levels such as: GOP Project Manager, CORE Desktop,
Application Portfolio Manager, GOP Application Readiness, Business IT Manager,
LINKS Project Managers, PC CETS L3, BLA/MAS.
•
Establish,
and publish weekly rollout migrated computers in team Sharepoint site.
• Maintain
Benelux Area Scoreboard for EA Application Readiness Coordinator Network.
•
Post
team learning on common issues and fixes in team SharePoint.
Exxon Mobil IT Fairfax, Virginia
Infrastructure
Support Analyst/Engineering Team Lead Nov
2005 to April 2011
•
Manage
and lead group of IT local support analysts for the users in the Research and
Engineering department.
•
Identify
problems, troubleshoot and provide assistance to all level of users.
•
Proven
experience identifying and proposing changes to increase efficiency.
•
Create
and maintain an SLA for support procedures, timeframes, and scope of
responsibility.
•
Understanding
of Helpdesk processes and management.
•
Ensures
that staff is adequately trained in appropriate technologies based on strategic
plans.
•
Provide
the IT supervisor a periodical performance review and assessment of the support
team.
•
Provide
training to new members of local on-site support team.
•
Establish
business group application layering priorities, including verification of user
application inventory.
•
Provide
in depth problem diagnosis and resolution for a variety of hardware and
software-related issues.
•
Provide
computer and network system support to ExxonMobil day-to-day onsite and remote
users.
•
Manage
area-specific hardware delivery issues escalating to specific Local Operations
group.
•
Maintain
a high level of client satisfaction while meeting response time guidelines.
• Manage
action request system, ensure completion to track tickets and help manage the
entire customer service solution using BMC Remedy.
• Coordinate
and escalate support issues with other units of the support organization as
appropriate.
Alcatel Canada Inc Weston,
Ontario
Computer/Network Technical Specialist Mar 2004 to Nov 2005
• Make
use of Clarify e/Front Office to track tickets and help manage the entire
customer service solution.
• Provide
computer and network system support to Alcatel local and off-site users.
• Offer
application support for software development environment programs, and project
management tools such as IBM Rational Rose/Test RealTime and ClearCase, PVCS,
Visual C++ 6.0/.Net/C#, Telelogic Doors 7.1/ERS, ParaSoft CodeWizard, Beyond
Compare, SAP, Primavera Project Management, and SureTrack P3 Project Planner.
• Provide
full support on email software such as Lotus Notes, and Microsoft Outlook.
• Responsible
for hardware and software system configuration, installation, repair and
maintenance on HP, Compaq and Dell laptop and desktop PCs and also Canon
business multi-function printers.
• Duties
also include Workstation administration for Windows 2000 and XP, Windows NT4,
Citrix Winframe, Citrix Metaframe including workstation setup, user/security
setup, printer sharing, remote access, and tape backups using BackupExec.
GE
Capital Mississauga, Ontario
Network/Technical
Analyst Jan 2003 to Mar 2004
• Provide
telephone support for GE PS system users in the US, Europe, and Asia.
• Troubleshooting,
identifying and resolving software, hardware, printers and network problems.
• Dispatching
cases to other GE local support in network, voice/LAN, Admin, and desk side
team.
• Registering
computers for Network LAN/WAN connectivity in local LAN and Remote server.
• Reset
and reissue VPN account username and password. And reset AT&T Global Dialer
account password.
• Administer
IBM Mainframe Hummingbird Accounts.
• Troubleshoot GE Nortel Contivity VPN
Client accounts and token.
GE
Industrial Systems Markham, Ontario
Technical
Specialist - Help Desk May 2000 to Dec 2003
• Corporate
software installation and setup such as Microsoft Office2000, Lotus Smart
Suite, Word Perfect, Crystal Reports, JetForm FormFlow, and IBM Lotus Sametime
as described in Manufacturer’s manual.
• Registering
computers and printers for Network LAN/WAN connectivity in Win2000 server.
• Opening
dial-in remote offsite Nortel VPN LAN/WAN accounts with security hard token.
• Troubleshoot
NORTEL Fiberlinktm remote access VPN problem to GE’s mobile
employees around the Globe.
• Worked
closely with Bell Canada technicians to test and troubleshoot voice &
dedicated data lines and modems
• Trained
in using BELL CANADA equipment such as phone Bix-wall panel, ISDN wall-socket
box, Music-on-hold, INTERALIA Digital Voice Announcer, and Main panel
communication Hub/Switch.
• Knowledge
in operating OCTEL Voice Message System, Meridian release 19/MAX, and PBX
computer.
COMPUTER
SKILLS
Corporate Software:
•
SAP 6.0, SHARP, Uniformance, Genie, CompCalc, Office 2010, Office Communicator
2007
•
Citrix ICA client, Gemalto Access client
•
Lotus Notes 6.0/7.0, Outlook 2010
•
Microsoft Office 2010, Microsoft Live Meeting
•
Adobe Acrobat Professional Suite 7/8/9/10
•
Microsoft Communicator, Dataflex PC, Hasp & Hardlock
•
TM1 Thin Client, Citrix ICA client, ProII
•
Compass Territory/Manager module, DIPSS, DB2 connect
• VPN/RemoteAccess/Nortel
Extranet client/iPass/RSA SecurID
Hardware, and Networking:
•
BitLocker, Dell HD BIOS, Dell Recovery
•
Cisco Seurity agent, Microsoft Firewall client for ISA Server
• StormWatchAgent,
Symantec Endpoint Protection, CA HIPS, global and local Policies, APP-Group
•
SMS, SCCM core application installer, Windows 7 Active Directory management
console
• Completed
modules on CCNA, MCSE
•
CompTia A+ PC technician and Network+.
•
Experienced in Router, Hubs, Switches, Network cable wiring using CAT5 and
x-connect wires for Bix-panels, and Network problem troubleshooting.
•
Knowledge of Networks including protocols and topologies with Novell 3.1x-4.11,
Windows for Workgroups, Win2000 & WinNT, Windows XP, Windows 7
• Dell
D600, D610, C600, C610, E6400, E6410
laptops and GX620, GX280, GX110, GX260 desktop PCs, as well as Xerox
business multi-function printers, and HP LaserJet B/W and Color printers.
Operating Systems:
• Windows 3.x/9x/2000/NT/,
and MS-DOS. Linux Ubuntu & Puppy, Windows XP/Vista, Windows 7
• UNIX,
Service-Client, Citrix Metaframe, NOVELL 3.1
Internet Specialization:
•
Languages and Scripts:
L, ASP, JavaScript, and VB Script
•
Tools: Dreamweaver CS5, HTML editor, Adobe Flash, Microsoft Expression 4,
Mozilla Firefox
Database Specialization:
• Form Builder, SQL, COBOL,
ORACLE 8i/9i and Database Administration
• Microsoft Products: MS
Access, OBDC and SQL+/ IBM VM/ESA
Systems Analysis and Design:
• Familiar with the Systems
Development Life Cycle (SDLC), Rapid Application Development (RAD)
EDUCATION
PRINCE2
Foundation & PRINCE2 Practitioner UK
CBT Training
PRojects
IN Controlled Environments (PRINCE) Project mgmt.Method Class ongoing
Moseley
Real Estate Schools Reston,
Virginia USA
Virginia
Real Estate Licensing Completed
Fairfax Realty Fairfax,
Virginia USA
Real
Estate Wholesale training January
2010
Ryerson
University Downtown,
Ontario Canada
B.Math
degree in Computer Science Undergraduate
XINCON
Technology Inc. (Canada) Downtown,
Ontario Canada
A+
Certified (Net+, CCNA, MCSA, MCSE, MCDBA, Unix/Linux) Network Engineer 2 semesters
Centennial
University College Scarborough,
Ontario Canada
Computer
Programmer Analyst 3yr diploma Graduated
Cedarbrae
Collegiate Institute Scarborough,
Ontario Canada
OSSD
Diploma and OAC credits Graduated
HOBBIES
Play sports (tennis, volleyball, soccer, hockey,
billiards), play video games, stay-out with friends, take a trip, fix my car,
and read books. Search online interested topics and new technologies. Study ancient
technology, architectures, and civilisation.
REFERENCES
Available
Upon Request
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