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IT Manager Best Resume Format in Word Free Download

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SUMMARY OF QUALIFICATIONS

INFORMATION TECHNOLOGY PROFESSIONAL with 15 years of experience in infrastructure design and architecture, SQL databases, phone systems, servers, storage, backup devices and data center management. Understands the importance of IT in collaborating and communicating with internal departments and customers to solicit cooperation and resolve problems. Expertise includes planning and coordinating project activities that are in alignment with organizational goals, policies, and procedures. A leader who strategically provides sound business and management practices for a solid IT department that consistently contributes to corporate revenue and profit.

  • IT Departmental Management
  • Strategic Business Planning & Development
  • Technological Upgrades & Conversions
  • Technical Needs Assessment & Solutions
  • Network & Database Administration
  • IT Problem Resolution & Decision-Making
  • New Business Development
  • Technical Writing
  • End-user Support
  • Inter-departmental Collaboration
  • IT Infrastructure Design & Development
  • Team Building & Staff Development

Technical Expertise: NT 3.5 through 2008 R2 Servers, Microsoft Office 2000 through 2010, Blackberry Enterprise Server, Mitel 5000 Telephone Systems, RDBMS, W/LAMP, Corporate Governance (PCI/SOX/HIPAA).

PROFESSIONAL EXPERIENCE

NCPDP - Scottsdale, Arizona
2002 – Present
Manager of IT  2007 - Present
Direct IT department for not-for-profit organization in the Healthcare Industry that creates and promotes the proper transfer of data related to medications, supplies and services, representing every sector of the pharmacy services industry. Company is an ANSI-accredited, standards development organization with more than 1,600 members. Currently managing 3 associates with an anticipated growth to 5 within the next year.
  • Converted the membership database from Microsoft Access to MySQL and integrated into the company web site, thus allowing entire membership system to be online and accessed from anywhere, members to autonomously sign up for meetings, vote on issues, update and review membership information.
  • Redesigned and recoded the old website from Classic .asp to .NET, which allowed IT department to facilitate the addition of new features. System was up and running two weeks ahead of schedule and under budget.
  • Collaborated with marketing to completely redesign web site look and layout; project finished on time due to exceptional attention to detail and strategic planning.
  • Plan annual IT budget and presented all changes / justifications to the Board for approval.
  • Implemented a web-based IT request submission tool that improved accuracy of incoming project information and status reports.
  • Plan and coordinate move of all staff and departments to newly acquired building. Move included rewiring of both buildings, phone system replacement / changing to IP phone system, and relocating server room hardware. Cost: $5 million.

Information Architect  2002 - 2007
Hired to serve in two positions, web site developer and database administrator. Trained new hires on how to navigate updates as they occurred.
  • Extracted data from an old system running NT 3.5.1, UNIX, and PICK, then created a new Access / SQL database which streamlined inputs and user’s access to information.
  • New database eliminated a $400 per hour rate paid to an external contractor, eliminating outsourcing expenses.
  • Converted many web pages on our site to be database-driven, which allowed users to more efficiently obtain information from a single and accurate source.
  • Created new technical manuals that showed full documentation of content, usage and data storage.
  • Achieved the highest BPA Audit rating (97.4% accuracy) that had ever been received, 2004.
NESTLE USA - DeKalb, IL
1999 - 2002
IT Cost Analyst
Participated on team of 8 analysts. Provided IT / Senior hardware support for DeKalb location comprised of approximately 250 employees.
  • Decreased query and reporting time by building and installing a local SQL server that synchronized data with the main California offices every 24 hours.
  • Saved significant expense by building SQL server onsite, thus eliminating cost of purchasing a server from an external supplier.
  • Performed a cost analysis for the “Petcare” transportation system. This analysis resulted in better packaging, which in turn, led to better weight distribution and increased miles per gallon.
  • Developed a network-based MS Access / VBA tool for inbound load scheduling that allowed multi-user access and eliminated data overwriting.
  • Provided computer classes to improve employee’s ability to use MS Office products and / or update department web sites. Classes were held up to six times per year and covered 
  • L 4.0, Microsoft Word, Excel, and Access.

LANTECH COMPUTER SYSTEMS - Alsip, IL
1996 - 1999
Technician
Designed, built and installed many types of networked systems according to clients’ specific needs and specifications. Repairs included hardware replacement, virus removal, data restoration and hardware upgrades.
  • Decreased repair time 20% by updating and improving internal wiring systems, thus making repairs easier and quicker. Provided prompt and accurate troubleshooting and repairs to avoid system interruption and / or downtime.
  • Researched and established relationships with new vendors; increased profit by negotiating pricing of computer and peripherals.
  • Created and provided network administration for more than 20 users (1 project) Windows 95 Lantastic LAN into a single network.
  • Helped a local customer transition off Windows 3.1 to Linux for their office.  This entailed installing Linux on new machines, helping the customer network all the computers, teaching staff how to use Pine to access e-mail, and getting old hardware like scanners and backup devices to work with the new OS.
  • Taught classes in fundamentals of HTML programming language. Class schedules based on customer request; participants range from several to an entire company.
  • Taught new staff the basics of setting up, navigating, and using UNIX / Linux systems. This also included how to use text editors and e-mail clients like Sed, AWK, vi, and Pine.
  • Improved new hire training procedure by creating new managerial documents, operational procedures and work instructions.


EDUCATION

AA / Computer Science, Moraine Valley Community College, Palos Hills, IL

PROFESSIONAL DEVELOPMENT

Microsoft Official Coursework

Course 6416:        Updating Your Network Infrastructure and Active Directory Technology Skills to Server 2008
Course 6417:        Updating Your Applications Infrastructure Technology Skills to Server 2008
Course 6418:        Deploying Windows Server 2008
Course 10135:      Configuring, Managing & Troubleshooting MS Exchange Server 2010



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