How To Write A Professional Customer Service Representative Resume in Word Format Free Download -->

How To Write A Professional Customer Service Representative Resume in Word Format Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Daniel Reid
                                                                PO Box 314, Lowsiana, HA 73514       
                                                                815 524 3966 or Daniel_reid11@gmail.com              
Experience:

American Science & Engineering       Billercia, MA   
Customer Service Representative - Field Service – North America   2011 – Present
               
·          Service Calls
·          Preventative Maintenance scheduling
·          New equipment  installations for North American Customers
·          Quoting of all T & M  activity within the territory
·          Billing and  general territory administration
·          Worked with North American FSE Manager and seven Field Service Engineers
           

Microwave  Radio Communications/Vislink         Billerica, MA
Inside Sales Representative  2006 – 2010
Northeast    2006 -2008
Northeast/Southeast   2008-2009
Northeast//Canada/Colombia/Venezuela        2009-2010
·         Managed domestic and international Broadcast customers and VARS within each assigned territory.
·         Prepared  and maintained weekly/monthly rolling forecasts and booking goals for responsible territories
·         Quote preparation, management and follow-up of incoming bids/proposals within assigned territory for core business. Worked with territory Regional Sales Manager and Systems Engineering as required.
·         Core business order processing and management thru shipping.
·         BAS/Sprint program Northeast and Southeast territory. Quoting, order entry and customer management., pre and post order.
·         Trade Shows – NAB  4/2008 – Las Vegas
·         President’s Spot Award 12/2007

Technical Research & Manufacturing, Inc.           Bedford, NH
1998 to 2006
Senior Account Manager  2005-2006
Sales Supervisor 2001- 2005
Senior Sales Administrator 1998-2001
§  Exceeded bookings goals for years  2000, 2001, 2002, 2003, 2004,2005
§  Manage international reps and territories
§  Manage domestic customers and representatives
§  Prepare yearly forecast and booking goals for responsible territories.
§  Program management for key accounts at Raytheon & BAE with travel as required
§  Sales Department supervisor
§  Cost modeling for quotes and engineering interface
§  Contract and purchase order reviews
§  Coordinate yearly TRM Sales/Rep Meetings  
§  Trade Shows: Coordinated and participated in last 7 MTTS shows for TRM
§   Organized  new brochure, web site and advertising campaign (2003-2005)
Jenecso/ Eva Tech Marketing                            Amherst, NH
1993 - 1996   Office Manager for contract manufacturing division
1991  -1992   Inside Sales for contract manufacturing division
1987 - 1990   Sales Coordinator/Rep support – Rep Company division 

Alcumet Inc.                                                                Londonderry, NH
1990-1991   Inside Sales/Customer Service for investment casting product line

Wall Industries                                                             Lawrence. Mass                                                       
1986-1986  Eastern Regional Sales Administrator for power supply product line

Sanders Associates                                          Manchester, NH
1985-1986  Sales & Marketing Coordinator/Rep Coordinator  - Microwave Division

Andersen Labs/Andersen Group                      Bloomfield, CT
1982-1985   International Sales Manager/Domestic rep Support for SAW and Delay Line products

Cardiac Data Corp/Andersen Group                Bloomfield, CT
1976-1982         Branch Manager/Supervisor/Technician for pacemaker monitoring site

Education:        Vermont College. Montpelier, VT AS-MLT   
                            Hartford Graduate Center Management Certificate Program  
                            University of Hartford, West Hartford, CT         
Additional:       Second Avenue Consignment Shop – Amherst NH – Part time
                        You Must Remember This  - Web site
Skills:               Microsoft Word, Excel, Outlook, Adobe, Oracle, E-Synergy, Max, Quote Works, Register.com 
References:     Available upon request


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