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Tony_blake59@hotmail.com                                                                                                                                                                    (412) 326-5617

OBJECTIVE

To obtain a position in a growing organization; experiencing an opportunity for advancement while building upon my existing experience.

CAREER SUMMARY

Quality organizational manager with experience in all aspects of administration, personnel, and customer service.  Exceptional ability and dedication to meet highest required standards.  Demonstrated top performer in problem solving and innovative thinking; with team leadership, communication, and organization skills.

EDUCATION

Colorado State University, Fort Collins, CO                                                                                                                         Graduation: May 2003

BS Business Administration; Concentration:  Organizational Management; 3.5-3.8 G.P.A., Dean’s List: 2 of 4 Semesters

The National Technical Institute for the Deaf, Rochester, NY                                                                                            Fall 1998-Spring 2000

American Sign Language Interpretation: 4.0 G.P.A.; Dean’s List: 2 Semesters

PROFESSIONAL EXPERIENCE

Homemaker                                                                                                                                               Denver, CO

September 2007-Present

Responsible for organizing and maintaining a household consisting of two adults and one child. 

Consultant/Contractor                                                                                                                     New Hildebran Enterprises, Denver, CO

November 2005-August 2007                                                                                                                                                                                          

Actively involved in various duties associated with the carpet and flooring commercial and residential installation, including; renovations of older homes, newly built homes, hospitals, schools, veterinary clinics, and other businesses.

·          Assisted in laying carpeting and flooring on concrete, tile, and overlay on floors and stairs.

·          Executed daily operations of inventory of tools and materials on time and with accuracy.

·          Was proficient in ensuring measurements were accurate.

·          Trimmed and tucked carpeting to fit to architectural specification around openings and thresholds.

·          Assisted other workers by performing a variety of duties, such as furnishing another worker with materials, tools and supplies.

·          Cleaned work area, tools, and equipment.          

·          Successfully handled Forbo flooring and other custom made product.

Hotel Manager                                                                                                                      Intown Suites, Denver, CO

August 2004-October 2005

Managed and maintained 236 rooms for an economy, weekly hotel.  Responsible for maintaining a staff of six including; five housekeepers and one person in charge of maintenance for the hotel.  Continuously upheld the rules and regulations as required by federal licensing guidelines and corporate offices.

·          Managed and held accountable for all branch administrative functions including:  front desk, inventory, staff and guest preservation.

·          Responsible for cash flow management and controlled all sales income, revenues, and fees daily.

·          Recruited, supervised, and trained a multiple staff of housekeeping and maintenance.

·          Accounted for up to $5,000 per day safe drops and bank deposits.

·          Handled multi-line phones, taking and processing check-ins, reservations, and current guests’ payments on a daily basis.

·          Authorized to carry all keys with access to safes and personnel records.

Assistant Manager                                                                                             Rock Ridge Apartments, Oro Valley, AZ

June 2003-August 2004

Responsible for assisting the manager at a 319-unit residential apartment community with a high-end clientele.  Administrative duties included: filing, answering phones, handling finances, leasing apartment homes, resident retention, training staff, utilizing Rent Roll, and other basic computer programs on a daily basis.  Excellent communication and organizational skills, team work, creativity, and multi-tasking were expected and required on a continuous basis.

·          Demonstrated management skills by coordinating and delegating in order to achieve required results.

·          Exhibited interpersonal communication skills while working with a diverse set of residents and employees.

·          Improved upon organizational systems with regards to new residents’ leases and paperwork establishing a timely manner of preparations.

·          Continuously maintained a 98% occupancy level, primarily specializing in dealings with an out-of-state clientele.

·          Developed and implemented corporate image building through continuous marketing community outreach.

·          Created ideas for events for residents in a team work environment resulting in a distinguished, family oriented community.

·          Utilized own computer skills to restore and refurbish community business center.

Sales Associate                                                                                                                                                                                                             

Fall 2001-Summer 2003                                                                                                                               Bath and Body Works, Fort Collins, CO

Summer 2003-Fall 2004                                                                                                                                                                                 Tucson, AZ                                                                                                                                                                                                                                               

Customer service and sales responsibilities included: greeting potential buyers, answering phones, responding to any and all consumer questions, handling merchandise returns to the utmost satisfaction, custom gift wrapping, hands on product demonstrations, and offering any other service to completely fulfill the needs of the customer.

·          Top seller in every category, succeeded in selling 150 gift boxes in less than two hours, and winner of almost every contest offered.

·          Superb communication and interpersonal relationship skills required to achieve sales goals.

·          Fast-paced learner where extensive product knowledge is a “must.”

·          Speed, efficiency, and creativity with custom gift baskets resulted in my being solely in charge of assembling and accessorizing them.  

·          Independently in charge of specific zones such as: Beauty: scents, lotions, soaps; Bath Accessories: candles, massage instruments, robes and slippers; Specialty Items: gift baskets, aromatherapy oils and burners, and books. 

·          Capability of switching zones to ensure continued product knowledge is essential to better serve the consumer. 

LEADERSHIP AND VOLUNTEER ACTIVITIES

Delta Sigma Pi Professional Business Fraternity                                                                                                                     Spring 2002-Present

Chairperson of Community Service                                                                                                                                                          (2002-2003)

Tau Iota Omega Mortar Board National Senior Honor Society                                                                                           Spring 2002-Present

Co-Chairperson of Philanthropy (2002-2003)                                                                                                                                                               

The Business Management Club                                                                                                                                                 Spring 2002-Present

Founding Member and Chairperson of Philanthropy (2002-2003)

American Red Cross Disaster Action Team                                                                                                                    Spring 1995-Summer 2000

Active On-Call Member Status                                                                                                                                                                                      

ADDITIONAL RELEVANT TRAINING/EXPERIENCE

Operations Management:                                                  Project Management

Human Resource Management:                                       Diversity in the Workplace

Management Accounting:                                                  Balance Sheets, Income Statements

Principles of Marketing:                                                     Business-to-Business Marketing

Eligible for National Certification:                                    American Sign Language Interpretation

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