Desktop Tehnical Support Sample Resume Format in Word Free Download

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Edlar Elliot

___________________________________________________________________________

PO Box 75                                                                                                               edlar_elliot30@yahoo.com

Ohio, SN  35114                                                                                                  (350) 527-3054

Dear Sir/Madam:

Please consider my application for a position in your information technology area or a related position with your company.

I have 10+ years experience and I am a graduate of Seton Hall University.  I have experience working for a major music publishing company, a pharmaceutical laboratory company, financial consulting firm and a wireless telecommunications company and my qualifications include:

·        Bachelor of Science degree in Management Information Systems-Dec., 1994

·        Windows 7, Vista, XP, 2008 desktop and server technologist

·        Blackberry console management

·        strong PC and Server hardware knowledge

·        proven Microsoft administration

·        possess wireless and PDA experience

·        have strong electro-mechanical skills (computer based)

·        built PC’s and some servers from motherboard up

·        see letter of recommendation from co-op position with Prudential Insurance

Please feel free to contact me to arrange an interview, or I will contact you in a few days.

Thank you for your time and consideration.

Sincerely yours,

Edlar Elliot

John P. Tucci

Edlar Elliot

________________________________________________________________________________

PO Box 75                                                                                                                          edlar_elliot30@yahoo.com

Ohio, SN  35114                                                                                                             (350) 527-3054

TECHNICAL SUMMARY

Software: MS Office 2010 / 2007, Cognos, Exchange 7.0+, Internet Explorer 9.0+ LapLink 7.51, ARCServe & Veritas backups, McAfee Anti Virus, Norton Corporate Edition, ODBC, dBase IV, Partition Magic, Ghost 10+, SMS and SUS server, SQL 7.0+ Remedy, Heat and Peregrine Ticketing Software, WinZip 10.0+, Lotus Notes, Watcom time sheet system, PowerQuest Deploy Center, and many proprietary software

Hardware: Cisco Routers and Switches, Android and 3-4G tecnologies, TREO, PDA’s, Blackberrys, Bluetooth technology, HP Compaq and DELL corporate desktops & Laptops, 3com Network and wireless Interface Cards, Fax Modems, All Laptop Series, Dell Dimension PowerEdge Servers, HP LaserJet Printers, USB Drives, CD-R/W & DVD-R/W drives, S3/ATI Rage and NVIDIA Video Cards, Xircom Modems/NIC, IBM-Lenovo Laptops, Network and wireless Printers, Lexmark Printers, Matrox Video and Audio Systems, Dell and Compaq Rack Mounted servers, DLT & DAT Tape Drives, RAID Systems, WD & Quantum SATA/IDE/SCSI drives, Logitech, Seagate SCSI Drives

Databases: Oracle, SQL Server and Sybase client installs

Languages: Familiar with Turbo C & C+ +, COBOL, Proprietary language, PCL

Operating Systems: Windows 7, Vista, XP, Windows 2008 Server, NetWare, proficient with Windows XP, Vista & Windows 7 workstation & Server, Windows Active Directory

Network Protocols: Wireless, TCP/IP, IPX/SPX, NetBIOS, NetBEUI, Frame Relay, T1, T2, and T3

PROFESSIONAL EXPERIENCE

Maquet Cardio Vascular (medical appliance company)                                         August 2009-Present

Desktop Tehnical Support

I was responsible for third level escalated support with some networking administration such as creating accounts and creating email accounts and creating Blackberry accounts with blackberry server

• Primary duties was to connect desktops and network printers using server access

• Used ticketing system for the distribution of work load

• Exhibited strong troubleshooting techniques and independently resolved Level 2 and Level 3 through

  escalation technology issues and owning the issue through resolution

• Proactively communicated with customers, from analysis through resolution, to keep them informed of status;

  provided follow-up upon resolution to help ensure customer satisfaction

• User Blackberry server, Microsoft 2008 and Exchange server to add users and correct issues that arose

• Worked on various project of upgrades and other projects as assigned

• User ghost imaging software to reimage PCs as necessary

• Familiar with antivirus server software to control PC nodes and virus issues

KPMG, LLP                                                                                                                May 2008–March 2009

Associate Technical Support

I was responsible for second-level end-user support and day-to-day maintenance of the local office infrastructure. Along with my team, I assisted with new technology deployments and other special requests:
• Delivered high-quality second-level support of the technology environment, management of Remedy tickets,

  asset management, and desktop support
• Provided intermediate-level network troubleshooting and support, including telephony support, as needed
• Provided second-level support for any dispatched troubleshooting tickets, as well as resolved and

  documented local requests for assistance
• Exhibited strong troubleshooting techniques and independently resolved Level 2 and some Level 3

  technology issues and owning the issue through resolution
• Have provided troubleshooting and support for Avaya voice and data networks
• Participated in and supported the implementation of national ITS projects in the local environment to include

  the rollout of Vista operating system
• Participated in ITS process development and documentation efforts
• Oversaw operating procedures, configurations, and documentation for local office hardware and software,

  adhering to national corporate standards

• Proactively communicated with customers, from analysis through resolution, to keep them informed of status;

  provided follow-up upon resolution to help ensure customer satisfaction
• Applied a working knowledge of internal client-specific accounting applications with troubleshooting
• Tested and delivered patches, product releases, and other firm-supported upgrades and enhancements
• Continually improved skills and maintained knowledge of technology; added appropriate skills as required to

  support new operating systems and office suites, including internal client-specific accounting applications

• Provided hardware and software troubleshooting and configuration on firm laptops and desktops

Berlex Pharmaceutical Laboratories                                                                     Jan. 2007–May 2007

Helpdesk/Desktop Support

Daily duties included full phone and desktop support of all client computers to include imaging using Ghost, VPN using Cisco VPN, Symantec and Trend antivirus, PDA’s –TREO, Blackberry, full use of Peregrine ticketing system, Microsoft Active Directory and SMS tools, Oracle client install and setup, Access Manager dialup software, Lotus Notes client install & setup, Documentum client install and trouble shooting, eRooms install & setup, SAP, SAS and Seibel client installs, Microsoft Office 2003, CITRIX client software, warrantee replacement and hardware diagnostics, Windows XP diagnostics,  roll out of new computers and HP laptops, WiFi installations, total user base over 600+

SonyBMG Music Entertainment                                                                             Sept. 2005-Oct. 2006

Helpdesk &Desktop Support

Daily duties included complete phone and desktop support of all Executive staff, support of all record label staff, to include Columbia, Epic, Legacy 
USA Resume
 and more. Imaged PC’s via ghost imaging software to include Windows XP, Windows 2000, my environment included TCP/IP, PAL dialup and Nortel & Cisco VPN remote connections, Trend and Norton Corporate AntiVirus.  Responsible for complete setup and roll-out of all new computers. Proficient with PDA and Blackberry setups, Lotus Notes client and Citrix ICA client. Made warrantee hardware swap and replacements. Used 10/100/1000 Ethernet, and installed all Microsoft Office and proprietary software. Installed Oracle SQL and Sybase software with full configuration and troubleshooting. Used REMEDY Helpdesk ticketing system. Installed Wi-Fi and wireless devices. Proficient with Novell client software. Trained on both Helpdesk functions and Executive support. Total user base at 1,000+.

Montclair State University                                                                                      May 2005-Aug. 2005

PC & MAC Desktop Support

Short-term Rollout Project

Daily duties included imaging PC’s via ghost images, including Windows XP, Windows 2000, Windows 95/98, TCP/IP, MSU dialup connections, Sophos Corporate Antivirus. Responsible for complete setup and roll-out of all new computers, and the complete breakdown and storage of all old computer equipment. This included making hardware swap and replacements. Used 10/100 Ethernet, and install all Microsoft Office software as necessary. Used MAGIC Helpdesk ticketing system. Installed Wi-Fi and wireless devices. Light exposure to MAC computers. Proficient with Novell iPrint and client software. Total user base at 18,000+.

T-Mobile USA                                                                                                                        July 2003-Dec. 2004 

Information Technology Administrator

Desktop and full retail support of 5 offices and 17 retail store outlets. Set up of stores, to include POS registers, training computers, inventory computers and store managers laptop. Setup included: imaging, Trend antivirus, LANDesk remote access and software. Used REMEDY ticketing system software. Installed Wi-Fi cards, Blackberrys and software, printers and print server. Assisted the DataCom department with installing Cisco routers, switches and hubs. Experience with TCP/IP, DHCP, Microsoft 2000 and XP, cabling. Total local user base above 800. Total company nodes above 30,000

H & R Block                                                                                                               Nov. 2002-May 2003 

District Technical Support

Setup of retail tax stores, to include imaging PC’s and severs via ghost images, including Windows XP, Windows 2000 Server, Windows 95/98, TCP/IP, dialup connections, Norton Corporate Antivirus, proprietary tax preparation software and management of a large client database, built 30,000+ client database. Was responsible for complete setup of stores, complete support during tax season, and the complete breakdown and storage of all computer equipment. This included making hardware swap and replacements and repairs to both Brother and HP printers. Used 10/100 switches, and assisted with store wiring and phone system troubleshooting and support

Arch Wireless                                                                                                            Nov. 2000-March 2002

PC Desktop Support

Support of Windows 95/98/NT/2000/XP, including MS office, TCP/IP, DHCP, Proxy, RAS dialup, SMS, Norton antivirus in an 82-user base. Used Remedy tracking software. Assisted with a complete office move to include bringing down servers and phone switch, helping to reestablish user connectivity to network and email. Assisted with moving 42 users to a new NT domain, moving both users and Exchange email boxes. Oracle/SQL client installs; Built NT servers and workstations.

EDUCATION

Seton Hall University                                                          

W. Paul Stillman School of Business ‑

Bachelor of Science Degree, Business

Major: Management Information Systems

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