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SHANGHAI PUNJABI RESTAURANT (CHINA) 1YEAR 6 MONTHS
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RAJANI RAWAT
Contact Number +91- 9876543210
Email: rajani@gmail.com
Seeking
challenging assignments to Plan & Manage Business operations ( with P &
L responsibilities ) with a frontline organization.
AREAS OF
EXPERTISE
-
Strategic Planning &
Management
-
Commercial Negotiations &
Tie-ups
-
General Administration
-
Liaising & Coordination
-
Facilities Management
-
Infrastructure Planning &
Setup
-
Hospitality & Catering
Services
-
Transition Management
-
Contract Management
-
Personnel Administration
-
Training & Development
EDUCATIONAL QUALIFICATIONS
1999
Degree in
Hotel Management
Bangalore
University
ADDITIONAL
QUALIFICATIONS
x
Working knowledge of Positive, Fedelio, MS
Office, Shawman and I.D.S
|
PRÉCIS
A dynamic &
result oriented professional with 12
years of rich experience in Strategic Planning &
Management, Operations Management, General Administration, Facilities
Management &Man Management. Presently associated with
DIMSUMBROS as Operation Manager.
(Chinese Cuisine Restaurant.)Spearheading travel
related operations and general administrative functions including personnel
management, policy implementation & facilities management across the
organization. Confident and outgoing individual, with a strong track record in
Customer Care / Service in Hospitality Industry. Skilled in all aspects of
customer care and in anticipating guest’s needs while dining-in in the Room or
Restaurant or taking care of any other Guest’s requests.
FUNCTIONAL SKILLS
ð Effectuating pre-planned
sales strategies for accomplishment of performance milestones.
ð Networking
with prospective clients generates business from the existing accounts &
achieve profitability & increased sales growth.
ð Implementing
quality improvement measures for continual improvement in services, identifying
improvement areas and implementing adequate measures to maximize customer
satisfaction
ð Building
cordial relations with customers to sustain of the profitability the business.
ð Managing a
team of associates and monitoring their performan
ce to ensure efficiency in process operations & ensure meeting of individual / group targets.
ce to ensure efficiency in process operations & ensure meeting of individual / group targets.
ð Mentoring
process teams; allocating specific targets after considering the competency
level.
ð Arranging
trainings for new recruits for improving their performance levels; updating
them latest developments & modifications and inspire individuals to strive
for excellence.
ð Handling
complete facilities & infrastructure set up involving Restaurant, Offices,
Conference and Training Facilities.
ð Ensuring a
high-quality customer experience, elevating customer satisfaction, while
adhering to the SLAs (Service Level Agreement) and work processes and thus
managing cost-effective operations.
ð Setting out
quality standards for various operational areas & ensuring adherence to
quality standards.
CHI
KITCHEN & BAR NEW DELHI, UNIT
MANAGER, MARCH 2008 – SEPTEMBER 2011.
Responsibilities:
Responsible
for the functioning of store
·
Taking care of costs & p & l
statement.
·
Conduct periodic meetings with Managers to ensure all areas are
working effectively, efficiently and are well coordinated.
·
Ensure that quality in relation to the price paid is maintained.
·
Analyze sales, labors planning and inventory.
·
Supervise development and revision of weekly management schedule.
·
Implementing
quality improvement measures for continual improvement in services, identifying
improvement areas and implementing adequate measures to maximize
customer satisfaction
·
Generate periodic reports related to
various activities/domain.
·
Managing a
team of associates and monitoring their performance to ensure efficiency in
process operations & ensure meeting of individual / group targets.
·
Mentoring
process teams; allocating specific targets after considering the competency
level.
·
Implementing
quality improvement measures for continual improvement in services, identifying
improvement areas and implementing adequate measures to maximize customer
satisfaction.
·
Ensuring the
high level of service, sanitation and housekeeping standards and coordinating
all repair and maintenance job order to ensure the proper maintenance of the
restaurant.
RUBY
TUESDAY, NEW DELHI, RESTURANT MANAGER, APRIL 2004- MARCH 2008.
Responsibilities:
- Coordinated
with government agencies (health, local police, PFA) and oversaw
administrative, marketing & purchases.
- Handled
menu planning and pricing by providing new options of discounts and
offers.
- Launched
offers for kitty parties, birthday parties, and special corporate
discounts.
- In
charge of recruitments and training.
- Managed
inventories of liquor undertook appraisals at periodic intervals.
- Onus
of briefing and debriefing of staff.
- Generated various reports using IDS software and sending it
to the Area Manager.
- Ensured the quality in relation to the price paid is maintained.
- Ensured that standards set by the company are adhered by the
staff.
- Handled
equipment procurement.
- Onus
of recruitment and the training of the staff.
- Handled
inventories (Liquor, Beverage, Supplies).
- Interacted with guests and generated reports.
·
Coordinate
with purchase department to get the best deals for purchasing of items.
Previous
Work Experience:
SHANGHAI PUNJABI RESTAURANT (CHINA) 1YEAR 6 MONTHS
HOTEL
MAJESTIC PARK PLAZA 2 YEAR 9
MONTHS
EDUCATION:
Class XII (1996) C.B.S.E. Board
Class X
(1994) C.B.S.E. Board
STRENGTHS:
- Good interacting
skills and public relations.
- Hard working and
Confident.
- Always cool and comfortable in every circumstances.
PERSONAL PROFILE:
Father’s name :
Mr. Ajit Rawat
Marital
Status : Single
Height : 5”7 inch
Languages Known: Hindi, English
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