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Ferdinand Wang
20117 Ardenwald Ave  Apt # G310 San Jose, TA 50147   H:(804)325-7014  ferdinand.wa2147@gmail.com

Objective	Seeking a position  where my skills and knowledge of the business will be utilized and challenged. While allowing for upward mobility in a Corporation that offers growth and stability.
Experience	Customer Service Representative 2007-Present  U.S. Xpress, Inc. Colton, CA §  Lead Customer Service Representative. Responsible for mentoring and training customer     service associates in soliciting freight, tracking loads, and providing spot quotes. §  Responsible for weekly conference calls with vendors to discuss service, trailer pools and corrective action plans. §  Servant leadership: daily communication and relationship building with vendors.  §  Responsible for soliciting freight in the West Coast regions. §  Provide transportation cost for specific lanes that meet the company’s profit margin. §  Assist customers with inquiries regarding tracking numbers and freight locations. §  Maintained a daily customer call list to insure customer solicitation of freight. §  Responsible for maintaining a 98.5% level of service in regards to on time pick up’s. §  Ability to provide bilingual support to both drivers and vendors.
	Lead Rail Coordinator 2003-2007      U.S Xpress, Inc. Colton, CA §  Partnered with BNSF & UPS to insure on time delivery via intermodal transportation.  §  Identified pre-storage expenses, and developed daily reports to help reduce cost. §  Identified rail conducive freight. §  Loaded and tracked an average of 100 loads per day to insure on time delivery to other rail hubs. §  Responsible for on time level of service. Worked with the load planners to insure loads were pre-planned and trailer pools were replenished daily.
	Customer Service Representative 2002-2003  U.S. Xpress, Inc. Colton, CA §  Solicited freight in the PNW, Central Valley, N.CAL, and Rocky Mountains §  Assisted customers with tracking freight locations. §  Maintained a daily customer call list to ensure customer solicitation of freight. §  Provided spot quotes & Audited ship points to insure corrected data was inputted.
	Driver Manager Representative 2000-2002 U.S. Xpress, Inc. Colton, CA §  Managed a fleet of 65 drivers and tractors §  Managed drivers hour of service, weekly payroll & miles per truck §  Honored repowers & home times §  Monitored the utilization of tractors by slip seating drivers §  Secured backhauls for drivers §  Focused on driver retention
	Receptionist 1999-2000  U.S. Xpress, Inc. Colton, CA §  Efficiently answered multiple calls with an appropriate company caller greeting. §  Operated the intercom system. §  Sorted company mail, while managing all outgoing mail. §  Assisted Human Resource with memos, meeting notes, and data tracking/ filing.
Education	University of Laverne Rancho Cucamonga, CA §  Bachelor’s Degree in Organizational Management. §  A.B. Miller High School           Graduated with Honors.
References	References available upon request.

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