Consultant Santa Monica,
CA 90404 Present
On-site and
Virtual Project Management, Risk Management Planning for Disaster Recovery and
Telecom Expense Management
First Federal Bank of
California Los Angeles, CA 90066 2005 to 2010
Telecom
Analyst IT
Responsible for the management of voice telecommunications services
for forty-two (42) locations.
Administrator for PBXs, call accounting system and NEC UM8500
voicemail server. Prepared annual budget, monitored invoices and SLAs. Ordered PRIs, T-ls, ILEC and CLEC
service. Responsible for all trouble
shooting reports for IVR/ECR Platform. Equipment:
NEC. Data networking: HP and
Cisco. Financial software provider: Fiserv,
Outsource Vendor: Digital Telecommunications.
Project Management
·
Responsible
for the implementation of all voice services for two (2) new corporate
headquarters and six branch systems per year (30).
·
Project
manager for the implementation of PRI/IVR integration for FFB Call Center
and interactive banking on an ECR platform.
·
Conducted
the testing of complex call center IVR applications.
·
Documented
all timelines, work breakouts, target dates, and vendor meetings.
·
Responsible
for all project documentation and cost estimates.
·
Implemented
new call accounting system.
Business Analysis, Budget and TEM
·
Reviewed
and verified all telecom bills, invoices, charges, contracts.
·
Recovered
$90,000 from billing and contract over charges.
·
Developed and implemented a TEM inventory
for all locations.
·
Risk
and costs assessment for switching to MPLS.
·
Risk
Management: Disaster Recovery plans, impact of CLOR changes.
Achievement: Recommended and implemented cost savings for conferencing
services resulting in an 80% cost
savings by negotiating lower rates from existing vendors and installing a 32-port conference bridge
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