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4177 Benedict st.                 
North Hills, DA 71474                                                   Ali Ahmed

Mobile: 627.805.3597





Profile
Fifteen years experience in IT and Telecommunications within public and private multi-location environments. Resourceful in managing multi-vendor voice/network/software projects end-to-end within PMI best practices and guidelines.

Experience
Consultant                                    Santa Monica, CA 90404            Present
On-site and Virtual Project Management, Risk Management Planning for Disaster Recovery and Telecom Expense Management

First Federal Bank of California      Los Angeles, CA 90066                    2005 to 2010
Telecom Analyst  IT
Responsible for the management of voice telecommunications services for forty-two (42) locations.  Administrator for PBXs, call accounting system and NEC UM8500 voicemail server. Prepared annual budget, monitored invoices and SLAs.  Ordered PRIs, T-ls, ILEC and CLEC service.  Responsible for all trouble shooting reports for IVR/ECR Platform.  Equipment:  NEC.  Data networking: HP and Cisco. Financial software provider:  Fiserv, Outsource Vendor: Digital Telecommunications.   

Project Management

·          Responsible for the implementation of all voice services for two (2) new corporate headquarters and six branch systems per year (30).
·          Project manager for the implementation of PRI/IVR integration for FFB Call Center
and interactive banking on an ECR platform.
·          Conducted the testing of complex call center IVR applications.
·          Documented all timelines, work breakouts, target dates, and vendor meetings.
·          Responsible for all project documentation and cost estimates.
·          Implemented new call accounting system.

Business Analysis, Budget and TEM

·          Reviewed and verified all telecom bills, invoices, charges, contracts.
·          Recovered $90,000 from billing and contract over charges.
·           Developed and implemented a TEM inventory for all locations.
·          Risk and costs assessment for switching to MPLS.
·          Risk Management: Disaster Recovery plans, impact of CLOR changes.

Achievement: Recommended and implemented cost savings for conferencing services   resulting in an 80% cost savings by negotiating lower rates from existing vendors and    installing a 32-port conference bridge


\
RAND Corporation          Santa Monica, CA 90407              2000-2004
Telecom Analyst –IT Department
·          Wrote project management life cycle practice and methodology.
·          Proficient at requirements assessment and cost analysis.
·          Responsible for monitoring project schedule, deadlines and milestones.
·          Liaison between stake holders, internal client, technical staff and vendors.
JM Resume/CV continued
·          Developed Web based step-by-step procedures and training instructions.
·          Conducted staff interviews to determine requirements for five (5) call centers.
·          Responsible for vendor coordination and escalation to meet deadlines.
·          Designed ACD programming call flow charts and performed system testing.
·          Implemented the AIMWorX call accounting system and updated rates.

Achievement: Recovered $20,000 in fraud charges.


Consultant                            Santa Monica, CA 90404          1997-2000 
Clients: AT&T, DIRECTV and FMAC
·          Consultant for AT&T’s contract negotiations with UCLA.
·          Processing mapping for DIRCTV’s IT Services reorganization.
·          Coordinated broadband implementation between HP, Avaya and
       Content providers.

University of California at  Los Angeles, CA   90095             To        1996
Campus Technology Services
Consultant (Internal) and Project Manager Campus and UCLA Medical Center
Recommended, coordinated and scheduled all telecommunications service for 20 major UCLA construction projects.  Defined project scope, tracking of due dates and deadlines.  Reviewed floor plans for closet specifications and cabling requirements for voice/data and cost analysis within a multi-location and multi-department environment.  
·          Wrote RFPs, reviewed vendor contracts and responsible for project completion.
·         Technology Specialist for Automation projects.

Achievement: Coordinated data, voice, and software major projects for campus and    UCLA Medical Center with 24 awards and commendations for delivery within budget     and on time.



Education
California State University, Northridge, B.A. Political Science
 Selected Certifications
 Selected Classes and eLearning

Project Management, Effective Requirements for IT, Writing Technical Documentation, IVR/ACD Design, Nortel SL-100 Service Consultant. Negotiating MPLS Contracts, Advanced Excel, Data Communications, Social Engineering and Security, Managing Software Projects, Programming Classes, Government Info Security, Social Media for Project Manager and HTML Writers Guild.
Software: ASP.Net, AIMWorX, Remedy, Eventum, MS Office 2010, Windows 7, MS Project, Power Point, Visio, Tapit, Unity.
Security Clearance
Security Clearance  Level:  Secret  (Inactive)




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